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Computer Market Research, Ltd. reviews
Computer Market Research Automates Channel Data for Scalable Reporting and Growth
- Recorded interviews
- 4
- Recorded between
- 2026
- Named reviewers
- 4
4 customers have recorded a first-hand video interview about Computer Market Research, Ltd., a technology & software business. 4 of them (100%) described clearer systems and processes in their own words. Interviews were recorded in 2026.
About Computer Market Research, Ltd.
Computer Market Research helps channel managers achieve scalable data automation. According to 4 verified Share.one video interviews, customers praise their dedicated project support and weekly syncs, citing outcomes like the elimination of manual monthly reporting burdens and the successful replacement of failing internal systems.
Computer Market Research provides channel data automation to replace end-of-life internal systems. Their solution focuses on filling product data gaps and automating monthly reporting through a dedicated project management team.
At a glance
- Industry
- SaaS Channel Management
- Primary Use Case
- Replacing end-of-life internal systems with scalable automation.
- Reported Result
- Automated monthly reporting and filled product data gaps.
- Support Structure
- Dedicated project team with weekly or bi-weekly syncs.
What customers say changed
Counted across 4 recorded Computer Market Research, Ltd. interviews. Each figure links to the interview it came from.
4 of 4 described better systems
“And our goal at the time was to streamline the deal registration process, to encourage our partners to register their deals, and to provide more visibility to our sales team, and also to our partners in deal opportuni…”
Kerry Mertz's interview →2 of 4 described team & hiring
“And our goal at the time was to streamline the deal registration process, to encourage our partners to register their deals, and to provide more visibility to our sales team, and also to our partners in deal opportuni…”
Kerry Mertz's interview →1 of 4 described revenue growth
“And our goal at the time was to streamline the deal registration process, to encourage our partners to register their deals, and to provide more visibility to our sales team, and also to our partners in deal opportuni…”
Kerry Mertz's interview →1 of 4 described more clients
“We just weren't able to evolve to the demands of our customers and CMR has helped us drastically to do better business with the customers in a more timely fashion.”
Dave Cooper's interview →1 of 4 described family & relationships
“Like I said, they listened, they learned, they helped customize their interface to our specific needs, and it's a very fruitful ongoing relationship.”
Dave Cooper's interview →1 of 4 described felt supported
“Like I said, they listened, they learned, they helped customize their interface to our specific needs, and it's a very fruitful ongoing relationship.”
Dave Cooper's interview →
What people worried about first
“They're experts in what they do, and Dell doesn't hesitate to get the right people involved when needed to resolve any issues or anything that needs to be done.”
Kerry Mertz →“If anyone is considering working with computer market research, I would say, There's really no reason to hesitate in establishing a partnership with them because, first of all, we all know the pain that is involved with co-op management.”
Joanne Moss →
Customer stories about Computer Market Research, Ltd.
WatchLantronix Automates Deal Registration and Integrates Salesforce to Eliminate Manual Data EntryKari Mertz of Lantronix reports that Computer Market Research (CMR) transformed their manual deal registration into an automated system integrated with Salesforce.com. This eliminated redundant data entry for the sales team while providing partners with real-…Kerry Mertz · Computer Market Research, Ltd.
WatchAutomating Labor-Intensive Co-op Management to Replace Manual Excel SpreadsheetsJoanne Moss of Standard Electric Supply Company utilized Computer Market Research (CMR) to transform a labor-intensive, manual co-op process into an automated system. By replacing Excel spreadsheets and manual invoice chasing, CMR delivered a customized solut…Joanne Moss · Computer Market Research, Ltd.
WatchCongoleum Replaces Legacy AS/400 System with Automated Channel Management and AnalyticsDave Cooper, VP of IT at Congoleum, reports that Computer Market Research (CMR) successfully replaced their legacy AS/400 system with a modern SaaS suite. By migrating to CMR’s partner portal and point-of-sale tools, Congoleum reduced their programming staff…Dave Cooper · Computer Market Research, Ltd.
WatchCyberPower Systems Replaces Failing Internal Systems with Scalable Channel Data AutomationHeather Shafland of CyberPower Systems chose Computer Market Research (CMR) to replace an end-of-life internal system that couldn't scale. CMR provided a dedicated project team and weekly support, automating monthly channel reports and product data gaps. This…Heather Shafland · Computer Market Research, Ltd.Who reviewed Computer Market Research, Ltd.
- Kerry Mertz · Computer Market Research, Ltd.
Kari Mertz of Lantronix reports that Computer Market Research (CMR) transformed their manual deal registration into an automated system integrated with Salesforce.com. This eliminated redundant data entry for the sales team while providing partners with real-…
- Joanne Moss · Computer Market Research, Ltd.
Joanne Moss of Standard Electric Supply Company utilized Computer Market Research (CMR) to transform a labor-intensive, manual co-op process into an automated system. By replacing Excel spreadsheets and manual invoice chasing, CMR delivered a customized solut…
- Dave Cooper · Computer Market Research, Ltd.
Dave Cooper, VP of IT at Congoleum, reports that Computer Market Research (CMR) successfully replaced their legacy AS/400 system with a modern SaaS suite. By migrating to CMR’s partner portal and point-of-sale tools, Congoleum reduced their programming staff…
- Heather Shafland · Computer Market Research, Ltd.
Heather Shafland of CyberPower Systems chose Computer Market Research (CMR) to replace an end-of-life internal system that couldn't scale. CMR provided a dedicated project team and weekly support, automating monthly channel reports and product data gaps. This…
Questions people ask about Computer Market Research, Ltd.
How does Computer Market Research support new clients?
Clients are assigned a dedicated project manager and team who provide weekly or bi-weekly support to ensure successful implementation and ongoing management.
What is a key benefit of CMR's channel data automation?
It automates monthly channel reports, allowing companies to handle growth without the burden of manual reporting at the start of every month.
Why do companies switch to Computer Market Research?
Companies switch to CMR when their internal systems reach end-of-life or can no longer scale to meet growing data demands.
How does Computer Market Research handle unique business processes?
Kari Mertz noted that the CMR team was highly open to Lantronix's unique needs, listening to their specific processes and systems to accommodate necessary changes rather than forcing a standard template.
Answered by Kerry Mertz →Can CMR integrate with existing CRM platforms like Salesforce?
Yes, Kari Mertz confirmed that CMR implemented a DealReg portal that automatically integrates deal opportunity details into Salesforce.com, removing the need for sales teams to manually re-enter data.
Answered by Kerry Mertz →Is the Computer Market Research team responsive during fast-paced launches?
According to Kari Mertz, the CMR team kept up with overlapping launch goals and tight timelines, working closely with web agencies and sales operations to resolve issues quickly.
Answered by Kerry Mertz →Is Computer Market Research willing to customize their software for specific industry needs?
Yes. Joanne Moss noted that CMR was willing to consider their unique situation and customize the existing platform to accommodate specific requests, making the software feel personalized to the electrical industry.
Answered by Joanne Moss →How involved is the leadership at Computer Market Research during implementation?
Joanne Moss was surprised to find that the president, Del, was as involved in the product's success as the project manager, even connecting her directly with coders to resolve technical headaches immediately.
Answered by Joanne Moss →Reviewer profiles
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Nothing on this page is scripted — each story is the customer's own recording.