CyberPower Systems Replaces Failing Internal Systems with Scalable Channel Data Automation

Hi, my name is Heather Shafland. I'm the e-commerce data catalog manager with CyberPower Systems What led us to work with computer market research? Our internal system was reaching the end of its life. I was really looking for ⁓ an organization that was familiar with our customer base, how we go to market. As a result, the reports would translate better. with them. Our experience working with computer market research, they ⁓ assign a project manager. There's a team. It really seems like you're working with your family; it's really this tight, tight-knit, really become familiar with your organization. If there are questions, they're super responsive and really want to work through whatever the questions or issues are with you. Computer market research really has a valuable resource to us throughout this process. Scheduling ⁓ weekly calls with us, we went every two weeks, but if I needed, ⁓ if I had a last-minute question, they were willing to jump on the phone with me to get the question resolved. They would look through everything with me, send me email updates, and have a dedicated email for our questions. So I feel they really focused on us, the customer and making sure we were happy. Our biggest challenge before computer market research, honestly, was our internal system. It was one of those that we had brought in an intern to try create a system and they weren't familiar with our And as our company grew, we really needed a solution that would be able to grow with us. really stood was all the little things along with the gals working on our account. She'll send me a list of new products that showed up in a report and I'm able to fill in the gaps and send that to her. Then I don't have to worry about it. It's nice not having to worry about it. It's nice not having to make sure I am working the very beginning of the month when all of the reports come in. So I have a backup now, I would say to anyone who's considering computer market research, if you operate within a channel, ⁓ if your go-to-market strategy is selling within the channel, don't look anywhere else. Go to the computer market research. I promise that's the best option you're gonna find ⁓ out there.