Professional Foundation Stabilization for a Complex Kitchen Subsidence Issue in West Yorkshire

Before hiring Geobear I noticed a crack in one of the outside walls and also internally on an upstairs wall - I noted there was a crack in the plaster. And I was concerned about what it was, really. So, I asked the structural engineer to come and give me some idea what it was and he recommended we did further investigations, really, to see what the problem was. Because I've got no trees and there was no water. We didn't know why why it had this problem. But it's a very old house and there's a cellar underneath the majority of the house. But in this kitchen that's sort of built out - although it was built at the same time of the house - it's on different foundations. So, after a lot of investigation and looking at the soil, etcetera, they decided that it was probably cracked because the house had been built on different types of foundations and where the cellar is - where the basement finishes - that's where the cracks had presented. So, under half - sort of, half my kitchen, it required Geobear to do the chemical infilling. My name is Lynne Swarbrick and I'm in Brick House, West Yorkshire in the UK. Well, he said you might have to have the kitchen out and the wall knocked down and driveway dug up and I thought, "Oh no, it's going to be months, really, is this." And unfortunately my husband had just died, so I was, like, stressed anyway. It's a big house and I'm on my own now. So, it's thinking about if I wanted to sell the house. I thought, probably, I won't be able to sell it or nobody will be able to get a mortgage if there's problems with the foundation, so it was quite worrying. I felt I was sort of stuck, really. After another structural engineer, another report, I did try and claim on insurance but they told me it wasn't usual type of subsidence so it wasn't covered in my policy. And that took several months, really, trying to get that answer from them. I wish I'd just gone to Geobear and just not involved the insurance companies because I found that quite a stressful process. Geobear did come out the most expensive, to be honest. But I just felt when they - I think it was somebody called David Townhend. He seemed to be the engineer that came out to look at my house. He just seemed very thorough and I said to him, "What's your background?" He said, "Oh, I were a geologist." And he went down into my basement. He said, "Oh, I love basements." He just took a lot of interest and a lot of care and he measured very carefully and wasn't pushy. Some of the other people that I saw I felt they were quite pushing the sales of it, really. More "salesman" than this David. It felt like he was professional, really. Giving a professional opinion. So, it was like,I just felt trusting him really and what he told me so that's why I decided to go with Geobear. I recommend Geobear because they were professional. The workmen that came were professional, too. I just think they explained things, they were very polite. They were there to do a job. They did the job in difficult circumstances. They told me at each stage what was happening - "oh, we're just checking the drains now" or "is it okay to come in to see the cracks in the kitchen to make sure?" or whatever so it was... they just explained things, really, throughout the whole couple of days that they were there. It just felt - I don't know, when I'd had somebody from the another company, I just felt oh, it feels like - which he probably was a salesman and he was probably good at it and he was very polite but I just felt that this David Townsend, they called him, I just felt that he took time to look at everything, He didn't miss anything. He was looking at drains, he was looking at gutters, he was walking around the house, he was taking notes. And then sort of explained to me what would happen in the process. Yeah, it - it felt like it was, as I said, just understandable, you know. it wasn't using language I couldn't understand, "Oh, bless you."