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Customer story · House of Worktops

Cotswolds Kitchen Refurbishment Completed with Premium Custom Worktops and Rapid Delivery

Jenny Sheppard · Recorded 12/3/2025

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Share One · December 3, 2025
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Jenny Sheppard used House of Worktops for a kitchen refurbishment in the Cotswolds, achieving a high-quality finish within a specific budget. She highlighted the company's efficiency, noting that without their rapid delivery, the project would likely remain unfinished. The large, high-quality samples allowed her to perfectly match the grain with existing kitchen elements.

At a glance

Primary Use Case
Mini refurbishment of a kitchen in the Cotswolds
Reported Result
Exceeded expectations in quality, support, and delivery time
Time to Value
Immediate efficiency from moment one
Exceeded all my expectations in terms of the support that they gave us, the time it took them to get the product to us, the quality of the product.
They were proper pieces of worktop that you could match and I was able to match the grain with some of the existing stuff that we've got.
I'd not found anything that met the price and the time delivery that we needed, so I think we'd still be waiting for stuff to arrive.

The interview

Can you introduce yourself and describe your project?

My name is Jenny Sheppard. I live in the Cotswolds in England, and the project was a mini refurbishment of our kitchen which required some upgrading from its original state. House of Worktops helped me to deliver that beautifully, I have to say.

How did you find House of Worktops and what was your initial experience?

I visited a huge number of retailers, spoken to quite a few people, spent quite a long time online. I stumbled over an advertisement for them, literally, which was great. Reached out and from moment 1 they were very, very good, very efficient.

What would have happened if you hadn't found them?

I'd not found anything that met the price and the time delivery that we needed, so I think we'd still be waiting for stuff to arrive. We had a very specific thing that we wanted and a very specific budget. I think I probably would have waited and the project would probably still remain unfinished.

Did you have any concerns before purchasing?

My single biggest concern immediately was that I'd never heard of them; this was not an organization which I was familiar with. I solved that by reading the reviews online, taking some time to look at those. When you're spending any amount of money, you want to be sure that that's going to be something you can be reasonably certain of.

What did you think of the samples and the follow-up process?

They first sent me some samples which were beautiful. They were not tiny little tiles of things, they were proper pieces of worktop that you could match and I was able to match the grain with some of the existing stuff that we've got. The whole thing was so smooth. He followed up with me, but he wasn't chasing me, he wasn't pushing me.

How do you feel about the final result?

It looks great, it's still not completely finished, but we are a long way down the road. We're just waiting for some of the soft furnishings and things to arrive. So yes, I'm delighted with it. It's fantastic. I love it. I'd do it all again.

Frequently asked

Is House of Worktops a reliable company if I haven't heard of them?

Jenny Sheppard initially had concerns because she was unfamiliar with the brand. She resolved this by reading numerous positive online reviews regarding their quality and customer service before feeling comfortable enough to proceed.

How do House of Worktops samples compare to other retailers?

Jenny noted that they sent 'proper pieces of worktop' rather than tiny tiles. These large samples allowed her to accurately match the wood grain with her existing kitchen features.

Can House of Worktops meet tight project deadlines?

Yes, Jenny stated that House of Worktops met the specific time delivery she needed, whereas other retailers would have left her waiting, potentially leaving the project unfinished.

Full transcript

Jenny Sheppard (00:00) exceeded all my expectations in terms of the support that they gave us, the... time that it took them to get the product to us, the quality of the product. my name is Jenny Sheppard. I live in the Cotswolds in England, and the project was a mini refurbishment of our kitchen which required some upgrading from its original state. and House of Worktops helped me to deliver that beautifully, I have to say. I visited a huge number of retailers, spoken to quite a few people, spent quite a long time online. I came over - stumbled over an advertisement for them, literally, which was great. reached out and from moment 1 they were very, very good, very efficient and... ⁓ I'd not found anything met the price and the time delivery that we needed, so I think it would still we'd still be waiting for stuff to arrive. had a very specific thing that we wanted and a very specific budget we had to stay within those guidelines. So I think I probably would have waited and that feeds back into the fact that the project would probably still remain unfinished. my single biggest concern immediately was that I'd never heard of them. this was not an organization which I was familiar with. I solved that by reading the reviews online, taking some time to look at those. when you're spending any amount of money, you want to be sure that that's going to be something you can be reasonably certain of. And they did, they exceeded on every level. ⁓ there were a lot of people that were happy with them and the quality of what they've done, but also the interaction with them, their customer service and the way that they are available to you, which was great. they first sent me some which were beautiful. not tiny little tiles of things, they were proper pieces of worktop that you could match and I was able to match the grain with some of the stuff - existing stuff that we've got. the whole thing was so smooth. He followed up with me, but he wasn't chasing me, he wasn't pushing me. the whole package, I think, made me feel quite comfortable about it. It looks great, it's still not completely finished, but we are a long way down the road. we're just waiting for some of the soft furnishings and things to arrive. So yes, I'm delighted with it. it's fantastic. I love it. Yeah. I'd do it all again. they will put your mind at rest very quickly.

About House of Worktops

House of Worktops is a UK-based specialist manufacturer providing a vast selection of premium surfaces, including solid wood and laminate options. They serve homeowners and trade professionals by delivering custom-fabricated worktops through a rapid 2-man delivery service. As Jenny Sheppard experienced, they combine high-quality products with attentive customer service to help complete kitchen refurbishments efficiently.

Industry
Home Improvement Retail

Topics

  • kitchen refurbishment
  • home improvement
  • homeowner
  • custom fabrication
  • budget-friendly
  • premium quality

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How this story was recorded

How was Jenny Sheppard's testimonial for House of Worktops filmed?

It was filmed remotely through Share One: House of Worktops shared a recording link, Jenny Sheppard clicked it, answered the interview questions on camera, and the video, transcript, and highlights were generated automatically. You can set up the same flow in a few minutes at share.one.

Recorded and verified with Share One. Published as recorded — unpaid, unscripted, and attributed to a named person.

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