Customer story · Left Right Labs
Streamlined Website Redesign Delivers More Educated Prospects and Reduced Lead Friction
Dr. Forrest Sauer
- Captured on
- Share One
- Content fingerprint
- f7920ea4a237abaf
- FNV-1a-32x2 over this page's video URL, capture timestamp and transcript — recompute it to confirm nothing was altered after publication.
Individual results vary. This is one customer's first-hand account of their own experience, recorded on camera and published unedited. It is not medical advice, and nothing here is intended to diagnose, treat, cure, or prevent any condition. Talk to a qualified healthcare professional before making decisions about your health.
Dr. Forrest Sauer of Twin Oaks Health reviewed Left Right Labs, noting that their industry-specific expertise in functional medicine resulted in a more educated and engaged prospect. The primary result was a reduction in administrative friction, as the front desk now answers fewer questions because clients arrive pre-educated by the new website.
At a glance
- Primary Use Case
- Industry-specific brand evolution and website redesign
- Reported Result
- More educated prospects and fewer front desk inquiries
- Process Quality
- Streamlined, headache-free, and highly efficient
“They really seemed to dive down, know the audience that I was trying to reach, know the language, know how the layout of the web stuff.”
“My preferences are going to be actualized instead of just being put into some other person's template. And that was really a game changer.”
“I have a much more educated and engaged prospect when they call into my office.”
The interview
Why did you choose to work with Left Right Labs?
I chose Left Right Labs because they were specific to the functional medicine space, and that's exactly what I was looking for. I had done a lot of research and trial and error on people before that, but they didn't really seem to grasp the customer that I was trying to reach.
How did their approach differ from larger agencies you've tried?
I knew well enough to try to stay away from bigger agencies if I could. With a small business like Left Right Labs, I knew that my questions are going to get answered, my concerns are going to get heard, and my preferences are going to be actualized instead of just being put into some other person's template.
How did they use their expertise to improve your brand strategy?
They were able to use their experience and their expertise and actually look at the data and see this is what works best in this situation for this type of client. They really helped me think about things that I never would have thought of and implement them in a super easy way.
What impact has the new website had on your business operations?
Left Right Labs have saved my team's time in educating my clients. They have a much more knowledgeable prospect they get to get on the phone with. I can tell it on my front desk, where they're having to ask fewer and fewer questions of the client when they call in, because most clients do their homework.
What was the actual project management and build process like?
Everything was very streamlined. They made sure that expectations were set, that they got back to me in a timely manner, and they got my feedback on how everything looked every step of the way. It was truly just a very streamlined process that was virtually headache free.
How do you feel about the future of your practice after this project?
Working with Left Right Labs has made me very hopeful just looking into the future. The client now, these days, wants to be more and more educated and have an educated decision before even moving forward. Ever since going through this process, I'm just excited to be a part of that journey.
Frequently asked
Why choose a small agency like Left Right Labs over a large agency?
Dr. Forrest Sauer preferred a small agency to ensure his questions were answered and his specific preferences were actualized. He noted that larger agencies often use generic templates, whereas Left Right Labs provided a personalized, non-templated experience.
How does a new website impact internal team efficiency?
According to Dr. Sauer, the new site saved his team's time in educating clients. His front desk staff now handles fewer basic questions because prospects do their homework on the website before calling.
What is the process like when working with Left Right Labs?
Dr. Sauer described the process as very streamlined and virtually headache-free. He highlighted the efficiency of the iterations, timely communication, and clear expectation setting throughout the build.
Full transcript
About Left Right Labs
Left Right Labs
Official site: leftrightlabs.comLeft Right Labs is an award-winning brand strategy and design agency that specializes in brand evolution for visionary founders. They serve 6, 7, and 8-figure entrepreneurs, particularly in specialized fields like functional medicine, by translating complex ideas into high-authority identities. Their work aligns a founder's inner power with their outer expression to reduce lead friction and support sustainable growth.
- Industry
- Brand Strategy Agency
Topics
- functional medicine
- brand strategy
- lead education
- efficiency
- healthcare
- authority
Watch next
How this story was recorded
Was Dr. Forrest Sauer paid or coached to say this about Left Right Labs?
No. Share One records unedited answers to a fixed set of questions, so what Dr. Forrest Sauer says is what Dr. Forrest Sauer said. That's the point of video: you can judge the tone yourself. Businesses collect these honest stories at share.one.
Recorded and verified with Share One. Published as recorded — unpaid, unscripted, and attributed to a named person.
Collect your own customer stories at share.one