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Customer story · Geobear

Geobear Stabilized a Sinking Garage Corner and Restored Brickwork in One Day

Paul Pugh · Recorded 9/10/2026

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Share One · September 10, 2026
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Paul Pugh hired Geobear to repair a garage corner that had dropped by half an inch. Geobear provided a competitive, non-disruptive solution, completing the stabilization and leveling in just one day. Pugh highlighted their excellent communication and the fact that they successfully put the garage back straight without the disruption of traditional underpinning.

At a glance

Primary Use Case
Repairing a garage corner that dropped half an inch
Reported Result
Garage put back straight in a single day
Time to Value
On site within 10 working days of specification
The brickwork had dropped on the back corner of the garage by about half an inch.
They even let me sort of look at the numbers and see how it had changed and the fact they'd managed to, to put the garage back straight.
I'm aware that general underpinning and traditional ways can be quite expensive and time-consuming... they were there just for the day.

The interview

What convinced you to hire Geobear for your project?

What convinced me was the very good customer care. They were very communicative throughout the discussions and gave me a very good report done through video on my phone about what they felt the problem was and what we needed to do to solve it. They were informative about the time it would take and the pricing was competitive against the market.

Can you describe the specific issue you were facing with your property?

It was an outbuilding, my garage. What I noticed was that the brickwork had dropped on the back corner of the garage by about half an inch. It's clearly not what it should be doing, so I needed to think about how to repair that and what we were gonna do to fix the problem.

What were your main concerns when looking for a repair solution?

For me, it was the disruption and time taken, and the cost certainly. I'm aware that general underpinning and traditional ways can be quite expensive and time-consuming to be done. So it's really just a question then of thinking about and looking at available options to get the repair done as quickly as possible.

How long did the process take from initial contact to completion?

I spoke to them over about a week or so, just confirming the specification and getting the pricing right. And they were then on site within 10 working days. They were there just for the day.

What was the experience like while the team was on site?

They kept me very well informed across the whole of the day, what they were doing and why they were doing it. They even let me look at the numbers and see how it had changed and the fact they'd managed to put the garage back straight, which was really interesting.

How much preparation was required on your part?

In terms of prep work, I didn't have to do an awful lot, just clear the area they were gonna work in. Then they moved the slabs and everything else needed to be moved to give them access to do the repairs. There was very little needed except to give them a space to work in.

Why would you recommend Geobear to others?

I recommend Geobear because they were very communicative and kept me informed across the whole process. The team that arrived were very friendly, clean, and tidy, cleaning up after themselves. The pricing was competitive and the general communication with everybody—from Jessica in inquiries to Amy in accounts and the onsite team—was excellent.

Frequently asked

How disruptive is the Geobear foundation repair process?

According to Paul Pugh, the process required very little prep work other than clearing the immediate area. The team moved slabs to gain access and cleaned up after themselves, completing the entire repair in just one day.

Is Geobear more affordable than traditional underpinning?

Paul Pugh noted that he was aware traditional underpinning can be expensive and time-consuming. He found Geobear's pricing to be competitive against the market and other options he researched.

How does Geobear communicate the repair plan to customers?

Pugh mentioned receiving a detailed report via video on his phone explaining the problem and the solution. He felt well-informed throughout the process, from the initial inquiry with Jessica to the onsite execution.

Full transcript

What convinced me to hire Geobear was, one, the very good customer care. So they were very communicative throughout the discussions. It gave me a very good report done through video on my phone. I got a very good report about what they felt the problem was, what the issues were, what we needed to do to solve the problem. Uh, they were very informative about the time that would take and, uh, the, the pricing was competitive against the market and others that I looked at at the same time. Hi, my name's Paul Pugh. I live in Pershore in Worcestershire in England, and I am a sales manager. It was an outbuilding, my garage. Um, what I noticed was that the brickwork had dropped on the back corner of the garage by about half an inch. Uh, it's clearly not what it should be doing, uh, so I needed to think about how to repair that and what we were gonna do to, uh, to fix the problem. For me, it was some- on the disruption and time taken. Um, the cost certainly. Um, I'm aware that general underpinning and traditional ways can be quite expensive and, and time-consuming to be done. Uh, so it's really just a question then of thinking about and looking at available options to get the repair done as quickly as possible. I spoke to them over about a week or so, just confirming the specification, getting the pricing right. Um, and they were then on site within 10 working days. Um, and they were there just for the day, and they kept me very well informed across the whole of the day, what they were doing, why they were doing it, and they even let me sort of look at the numbers and see how it had changed and the fact they'd managed to, to put the garage back straight, uh, which was really interesting. In terms of prep work, I didn't have to do an awful lot, just clear the area they were gonna work in, and then they moved the slabs and everything else needed to be moved to give them access to do the repairs. So there was very little needed except to give them a space to work in. I recommend Geobear to my friends and family because, as I said, they were very communicative. They kept me informed along across the whole process. The team that arrived were very friendly. They would clean up after themselves. They were clean and tidy. Uh, the pricing was competitive, and actually the general communication with everybody that I, I spoke to within Geobear was really good. From Jessica, who did the original, took the original inquiry, to Amy in the, uh, accounts department, and then the team that arrived on site. Uh, it was excellent all the way along. There was never any, um, point where I felt I didn't know what was going happen, what was happening, what was going on. It was all very clear a- and well managed by them.

About Geobear

Geobear is a specialist ground engineering firm that provides non-disruptive solutions for foundation settlement and subsidence. They use original geopolymer technology to strengthen unstable ground, level sinking floors, and repair structural cracks without the need for major excavation. For homeowners like Paul Pugh, Geobear transforms properties with sinking structures into stabilized, level, and safe buildings in as little as one day.

Industry
Ground Engineering Services

Topics

  • subsidence repair
  • homeowner
  • foundation stabilization
  • ground engineering services
  • geopolymer technology
  • residential property

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How this story was recorded

Is this a real, verified customer review of Geobear?

Yes. Paul Pugh recorded this on video through Share One, so you can see and hear the person behind the words rather than reading an anonymous text review. Businesses that want verified video reviews like this one use share.one.

Recorded and verified with Share One. Published as recorded — unpaid, unscripted, and attributed to a named person.

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