ShareOne ReviewsCustomer story · Virtual Rockstar
Dr. Norene Christensen Unloaded Administrative Burdens and Seamlessly Integrated a Cost-Effective Virtual Assistant
Erik Norwood · Recorded 1/3/2025
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- Share One · January 3, 2025
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Individual results vary. This is one customer's first-hand account of their own experience, recorded on camera and published unedited. It is not medical advice, and nothing here is intended to diagnose, treat, cure, or prevent any condition. Talk to a qualified healthcare professional before making decisions about your health.
Dr. Norene Christensen, CEO of a Physical Therapy Practice, utilized Virtual Rockstar to unload back-office administrative burdens. By integrating a highly qualified virtual assistant, her practice successfully managed patient scheduling, call handling, and patient reactivation. The result was a seamless, cost-effective team expansion that allowed her front-desk staff to focus on higher-priority tasks.
At a glance
- Primary Use Case
- Unloading back-office administrative burdens and patient scheduling
- Reported Result
- Seamless team integration and cost-effective staff expansion
- Key Tasks Delegated
- Taking calls, scheduling patients, and patient reactivation
“It is definitely a cost-effective way to add to your team with high level quality work.”
“She has really helped unload the back office administrative burdens that typically my front desk and billing people would have to do.”
“She now takes calls and schedules patients and tries to reactivate patients and it has been a seamless integration.”
The interview
How would you describe your experience with your Virtual Rockstar?
My Virtual Rockstar just has been that - a true rock star. We are a part of her family. She is a part of our family. She is an amazing worker and getting tasks done and supporting all the other team members. It is definitely a cost-effective way to add to your team with high level quality work.
What is your professional background and where are you located?
Hi, I'm Dr. Norene Christensen. I live in Jackson, Wyoming and I'm a CEO of a Physical Therapy Practice.
What was the number one reason you almost didn't work with Virtual Rockstar?
The number one reason why I almost didn't work with Virtual Rockstar was... primarily, my lack of understanding. And then some of the pushback from some of my key employees.
What specific benefits have you received from your Virtual Rockstar?
The benefits that we've received from our Virtual Rockstar has been amazing. She is highly qualified, high work ethic and she has really helped unload the back office administrative burdens, I guess I would say, that typically my front desk and billing people would have to do that would take away from other things that they need to do.
How has the virtual assistant integrated into your daily operations?
She has easily integrated into our team and is now 'part of our family.' She attends all of our staff meetings, all of front desk meetings. She now takes calls and schedules patients and tries to reactivate patients and it has been a seamless integration of her into our team.
When did you know Virtual Rockstar was the right company for you?
I knew Virtual Rockstar was the right company for me when Will really presented the importance of running your business. We're constantly getting cut in our reimbursements or margins are thinner and we're trying to hire employees. So, it's just a great way to get an amazing, cost-effective employee.
What is the culture and communication like at Virtual Rockstar?
Virtual Rockstar is the best at having fun and information-sharing and support and celebrating everybody's wins. It's been very easy to work with Virtual Rockstar. Communication lines are very open. Efficient and effective. Any questions that we have, easily answered. It's really been seamless.
What is your advice to someone sitting on the fence about hiring a Virtual Rockstar?
If you're sitting on the fence, my recommendation is to get out of your way and move forward. With the right training and communication, your Virtual Rockstar will be an amazing member of your team.
Frequently asked
What are the common objections to hiring a Virtual Rockstar?
Dr. Norene Christensen noted that her primary hesitation was a lack of understanding of the model and pushback from her key employees. However, she found that with the right training, the assistant became a seamless member of the team.
How does a virtual assistant integrate into a local healthcare team?
According to Dr. Christensen, her Virtual Rockstar integrated easily by attending all staff and front-desk meetings. The assistant became 'part of the family' while handling patient-facing tasks like calls and scheduling.
Is Virtual Rockstar a cost-effective solution for medical practices?
Yes, Dr. Christensen highlighted that with shrinking reimbursements and thin margins, Virtual Rockstar provides a high-level, quality worker at a cost-effective rate compared to traditional hiring.
Full transcript
About Virtual Rockstar
Virtual Rockstar
Official site: www.virtualrockstar.comVirtual Rockstar provides highly qualified virtual assistants designed to integrate seamlessly into professional teams. They serve business owners, such as those in the healthcare sector, by delivering cost-effective staffing solutions that handle administrative burdens. The company focuses on helping businesses maintain margins while adding high-level quality work to their operations.
- Industry
- Virtual Assistant Staffing
Topics
- virtual assistant services
- physical therapy
- administrative support
- cost reduction
- team integration
- healthcare staffing
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How this story was recorded
Is this a real, verified customer review of Virtual Rockstar?
Yes. Erik Norwood recorded this on video through Share One, so you can see and hear the person behind the words rather than reading an anonymous text review. Businesses that want verified video reviews like this one use share.one.
Recorded and verified with Share One. Published as recorded — unpaid, unscripted, and attributed to a named person.
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