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Customer story · Atlas Assistants, LLC

Atlas Assistants Boosted Career Confidence and Support for High-Level Executive Roles

Medline · Recorded 12/11/2025

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Share One · December 11, 2025
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Madeline Paula Effiong, an Executive Assistant at Atlas Assistants, reports that the agency's training and community support significantly boosted her career confidence. By providing certifications and a collaborative help channel, Atlas equipped her to support high-level client Cody Sanchez, enabling her to proactively manage tasks and move the business forward effectively.

At a glance

Primary Use Case
Executive Assistant placement and professional development
Reported Result
Increased career confidence and ability to support industry leaders
Support Structure
Community help channel and ongoing certifications
Working with Atlas has helped my career confidence as being part of this community, especially with tools I do not know about.
They not only support the clients, they also support the EA and ensure that this is mutually beneficial to both parties.
The kind of client I work with today, I probably wouldn't have been able to work with that client on my own.

The interview

Who are you and who do you support?

My name is Madeline Paula Effiong. Cody Sanchez precisely is the one I predominantly support. And she's known to be an industry leader in the media, and also in the finance advice world. So she's quite busy. In a nutshell, I support an extremely busy executive who works around the clock.

What was your professional background before joining Atlas?

I had worked as an EA for about two years, then decided to delve into the world of marketing. Then I decided no, I wanted to go back to what I loved and enjoyed doing. It was time to go back to my first love, so yes, I went back to executive assistance.

Why did you choose to work with Atlas Assistants?

They had rave reviews. So I was like, okay I think these are the best partners to work with. Most other agencies are all about the client themselves, not about the EA, which was the one thing which stood out for me with Atlas. I can see that they not only support the clients, they also support the EA and ensure that this is mutually beneficial to both parties.

What was the recruitment and onboarding process like?

Right from the recruitment process it was seamless, it was easy. Then when I was in an onboarding session, it's more like you're not a blank canvas—you're a canvas that has something on it, so they sharpen you and develop you. Their trainings and certifications are provided to ensure you're providing quality and top-notch services before and after the matching.

How has the Atlas community helped you in your daily work?

With Atlas, we have a community where we ask for help. We have that channel. So when you're dealt with a task that you've never tried before, you can come there and ask questions. This has built my confidence that anything that is thrown at me is not an issue because I can always come ask for help and I would definitely always get someone to help out.

How did the training change how you interact with your client?

One of my main challenges at my previous place was having the courageous conversation where, even where there was a challenge, being bold enough to address that was an issue. But during the training, that was constantly hammered on. Recently, I told my boss, 'No, hold on, we can do ABCD now, you can handle this, and these are tasks that you can totally delegate.' She actually complimented me, saying she loves the fact that I'm not just taking orders.

Would you recommend Atlas Assistants to others?

100% go for it. 10 over 10 recommended. The kind of client I work with today, I probably wouldn't have been able to work with that client on my own. Atlas gave me the platforms, the room, the right support, and the right training to equip me to be able to work with this person and excel while at it.

Frequently asked

How does Atlas Assistants support their EAs compared to other agencies?

Madeline noted that while most agencies focus solely on the client, Atlas prioritizes a mutually beneficial relationship by supporting the EA. They provide a community channel for questions, onboarding sessions that sharpen existing skills, and ongoing training to ensure quality service.

Can an EA at Atlas handle tasks they have never tried before?

Yes, Madeline explains that Atlas has a community help channel where EAs can ask questions when dealt with unfamiliar tasks. This resource built her confidence that any challenge thrown at her is manageable because someone in the community will always help out.

Does Atlas Assistants help EAs communicate better with busy clients?

Madeline found that Atlas training specifically focused on having 'courageous conversations.' This training empowered her to speak up, raise concerns, and advise her client, Cody Sanchez, on which tasks to delegate rather than just taking orders.

Full transcript

Medline Paula Effiong (00:00) with Atlas, we have a community where we ask for help. We have that channel. So when you're dealt with a task that you've never tried before, you can come there, ask questions, which has built my confidence that anything that is thrown at me is not an issue because I can always come ask for help on the community and I would definitely always get someone to help out. My name is Madeline Paula Effiong. Cody Sanchez precisely is the one I predominantly support. And she's known to be an industry leader in the media, and also in the finance advice world. So she's quite busy. So in a nutshell, what type of executive do I support? An extremely busy one who works around the clock. I had worked as an EA for about two years. decided to delve into the world of marketing. Then decided no, I wanted to go back to what I loved and enjoyed doing. it was time to go back to my first love so yes, I went back to executive assistance and What best to do with Atlas assistance? they had rave reviews. So I was like, okay I think this are the best partners to work with for this challenges prior to that Probably would be coordination how EA's are supported Most other agencies are all about the client themselves not about the EA which was the one thing which stood out for me with Atlas I'm like, okay, I can see that they not only support their the clients, They also support the EA and ensure that this is mutually beneficial to both parties. right from the recruitment process it was seamless it was easy then when I was an onboarding session and during that onboarding session it's more like okay you're not a blank canvas you're a canvas that has something on it so they sharpen you, develop you and let you know that, okay they're here to support you through it. their trainings their certifications being provided to ensure you're providing quality and top-notch services before the matching and you get supported, after the matching. We have those people who are there ensuring that, okay, if you have a problem, you come in with your questions, you're supported. I think one of my main challenges at my previous place was having the courageous conversation where, even where there was a challenge, being bold enough to address that was an issue. But during the training, that was constantly hammered on, that shaped me to, okay, it's not so much of a scary field. through Atlas, I've been able to do that with myself because they encourage you to do speak up. my boss she has a medical procedure to go though, and she's having to, okay, cut back on certain tasks. So recently I'm like, no, hold on, we can do ABCD now, you can handle this, and these are tasks that you can totally delegate to other people. you have capable hands. that could handle this. she actually complimented, she's like, "I love the fact that you're not just taking orders or just taking tasks. these are things that move the business forward, I need to do them and these are things that I need to hold back on. So there was a day I think there was complaint and I said, "Oh, I spotted that." And she was like, "no, let's have a call now!" So immediately we jumped on the call, She's like, "please, feel free at any point to raise questions, raise concerns when you have them. Let me know. I don't bite. You can have those conversations with me." So working with Atlas has helped my career confidence as being part of this community, especially with tools I do not know about. 100 % go for it. 10 over 10 recommended. the kind of client I work with today, I probably wouldn't have been able to work with that client on my own. Atlas gave me the platforms, they gave me the room, they gave me the right support, they gave me the right training to equip me to be able to work with this person and excel while at it. you can come as you are with the knowledge that you have. They constantly ensure that you're developing, you're growing and you're being supported through it all. So please give it a shot. You would love it here.

About Atlas Assistants, LLC

Atlas Assistants, LLC provides premium executive assistant services designed to help busy professionals and entrepreneurs reclaim 10-20 hours per week. By matching high-level professionals with expertly trained EAs, they facilitate a transformation in work-life balance and productivity. As Madeline’s experience shows, Atlas focuses on a dual-support model that empowers assistants through rigorous training and a collaborative community to better serve industry-leading clients.

Industry
Executive Assistant Services

Topics

  • executive support
  • career development
  • professional services
  • ea training
  • remote work
  • confidence building

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How this story was recorded

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It was filmed remotely through Share One: Atlas Assistants, LLC shared a recording link, Medline clicked it, answered the interview questions on camera, and the video, transcript, and highlights were generated automatically. You can set up the same flow in a few minutes at share.one.

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