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Customer story · BehaviorLive LLC

Streamlined Conference Management and CEU Delivery Within 24 Hours for NABA

Steven Anbro · Recorded 11/28/2025

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Dr. Steven Anbro of the Nevada Association for Behavior Analysis reports that OKWHEN transformed their annual conference by reducing CEU delivery time from two weeks to under 24 hours. By integrating on-site and virtual services, OKWHEN helped the organization exceed previous attendance records despite hosting in a new, unfamiliar city.

At a glance

Primary Use Case
Hybrid conference management and automated CEU tracking
Reported Result
CEU delivery reduced from 2 weeks to under 24 hours
Attendance Impact
Exceeded previous year's attendance numbers
CEU processing after our conferences used to take us 1 to 2 weeks when done manually. This year we had our certificates out to our attendees within 24 hours.
OKWHEN allowed us to—between on-site and virtual attendees—actually exceed our conference attendance from last year.
They are exceptional and they are very dedicated to what they do. They will streamline your processes and make everything much more efficient.

The interview

How would you describe OKWHEN as a partner?

I would describe OKWHEN as a full-service partner that helps streamline all aspects of conference scheduling, from getting speakers reimbursed in a timely manner, getting CEUs out to your attendees in a timely manner, and really just being the experts in all the supports that they bring for an event.

What were your biggest challenges before using OKWHEN?

One of our biggest challenges was timeliness of CEUs. It would often take 1 to 2 weeks for folks to receive their CEUs after registering, and there were often issues with scans. Using OKWHEN has streamlined that process and really eliminated the majority of those issues.

How did OKWHEN impact your conference attendance this year?

We were able to increase our conference attendance in a city we don't always host our conference in. We were concerned that we might have lower attendance numbers, but OKWHEN allowed us to—between on-site and virtual attendees—actually exceed our conference attendance from last year.

What feedback have you received from your board and attendees?

We've received some great feedback that OKWHEN made it exceptionally easy for them to attend events remotely if they were unable to attend in person. They were very thankful that their CEUs were distributed to them within 24 hours of the conference. And signing up and changing registrations was also a highlight.

Which feature has been the most impactful for your organization?

The feature that is the most impactful for me and I think for our conference attendees too is really the CEU tracking. Seeing right away what CEUs you've qualified for, which ones you need to go back and answer quiz questions on, and your total CEs for any given event. You have a live tracker that shows those and then when your certificates are ready, they are delivered to you instantly.

How has OKWHEN affected your team's time management?

OKWHEN has definitely saved us time. CEU processing after our conferences used to take us 1 to 2 weeks when done manually. This year we had our certificates out to our attendees within 24 hours of the conference being over, so that was a huge savings in time.

How does OKWHEN handle the technical and AV aspects of your events?

We are using their AV services. They always partner with whatever venue that we are hosting our event at. We've heard really excellent things from our virtual attendees about the quality in a variety of situations, different locations, different lighting and stage setups. They're really able to tailor their tech to fit whatever space we choose.

Frequently asked

Will hosting a conference in a new city lead to lower attendance?

Dr. Steven Anbro expressed concern that hosting in a city they don't always use might lower numbers, but OKWHEN's hybrid capabilities allowed them to exceed the previous year's attendance by combining on-site and virtual attendees.

How long does it take to process CEUs for a conference?

Before using OKWHEN, the process was manual and took 1 to 2 weeks. With OKWHEN, certificates were delivered to attendees instantly or within 24 hours of the conference ending.

Is OKWHEN worth the cost for professional associations?

Dr. Anbro states that OKWHEN is definitely worth the cost because they are exceptional, dedicated, and streamline processes to make everything much more efficient.

Full transcript

Steven Anbro (00:00) I would describe OKWHEN as a full-service partner that helps streamline all aspects of conference scheduling. from getting speakers reimbursed in a timely manner, getting CEUs out to your attendees in a timely manner, and really just being the experts in all the supports that they bring for an event. Hi, my name is Dr. Steven Anbro. I am the president of the Nevada Association for Behavior Analysis, and we partnered with OKWhEN for our 2025 annual conference. I've been planning events and conferences with the Nevada Association for Behavior Analysis for the past 2 years with OKWhen. Before using OKWheN for our conferences, one of our biggest challenges was timeliness of CEUs. It would often take 1 to 2 weeks for folks to receive their CEUs after registering, and there were often issues with scans. Using OKWhEN has streamlined that process and really eliminated the majority of those issues. I would say one of the bigger outcomes for us this year was that we were able to increase our conference attendance in a city we don't always host our conference in. We were concerned that we might have lower attendance numbers, but OKWhen allowed us to - between on-site and virtual attendees - actually exceed our conference attendance from last year. we've received some great feedback from our conference attendees as well as other members of our board that said, OKWHEN made it exceptionally easy for them to attend events remotely if they were unable to attend in person. They were very thankful that their CEUs were distributed to them within 24 hours of the conference. And signing up and changing registrations was also a highlight that we heard about. I would say the feature that is the most impactful for me and I think for our conference attendees too is really the CEU tracking. Seeing right away what CEUs you've qualified for, which ones you need to go back and perhaps answer some quiz questions on because there were some inconsistencies with scans, and then also your total CEs for any given event. You have a live tracker that shows those and then when your certificates are ready. they are delivered to you instantly. Yeah, i would say OKWHEN has definitely saved us time. CEU processing after our conferences used to take us... 1 to 2 weeks when done manually. This year we had our certificates out to our attendees within 24 hours of the conference being over, so that was a huge savings in time. Yeah, so we are using their EV services. They always partner with whatever venue that we are hosting our event at. we've heard really excellent things from our virtual attendees about the quality. that's in a variety of situations, different locations, different lighting and stage setups. They're really able to tailor their tech to fit whatever space we choose. If you're sitting on the fence, my recommendation is for you to go ahead and partner with OKWhEN. They are exceptional and they are very dedicated to what they do. They will streamline your processes and make everything much more efficient. They're definitely worth the cost.

About BehaviorLive LLC

BehaviorLive LLC, represented here by Dr. Steven Anbro of the Nevada Association for Behavior Analysis, provides specialized professional development and event services for the behavior analysis community. They serve organizations hosting large-scale educational conferences that require precise tracking of continuing education units (CEUs). By partnering with OKWHEN, they transform manual, time-consuming administrative tasks into streamlined digital workflows that enhance the experience for both on-site and virtual attendees.

Industry
Event Management Software

Topics

  • event management
  • behavioral science
  • president
  • efficiency
  • hybrid events
  • ceu tracking

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