Sixteen Years of Specialized Marketing Support for a Multi-Location Physical Therapy Practice

Everybody at the company has been so supportive, so understanding, and anytime I've had the opportunity to talk to any of them, they get it, they understand it, they're there for me. They make the changes I need to. I live in California, Santa Monica, and we have three locations out here. Started using eRehab from the get-go. I needed to create a website, and I wanted to be legitimate, and the best person I knew was David. I'd heard from him and about him before working at other clinics, and I knew it was the right choice. So it wasn't really a tough choice for me. I, I knew about the company, I knew about them, and I wanted somebody specifically in the physical therapy industry. I think that makes a difference. So, you know, they get it. I think that's probably the most important part is, you know, David really gets it. It's not too expensive. The price is right. The price makes sense for us. The support's great. The people are great. He's definitely got the right people. Anytime I ask a question, I get a response back right away. That has not changed. A lot of times you work with companies, initially they're great, and then after a few months then they just kind of fall off and you don't get the same support anymore. That has not been my experience. I've been with eRehab now for I think 16 years, and it's, you know, improved every year. It's gotten better. The support's there. Same people are still there, which is also a great sign for me, 'cause I can talk to the same person I talked to 15 years ago. They know me, they know the website, they know what I like. So for me, it's just, it's been great. I think what they're best at is understanding the business model. Obviously, their technology tools are great. They create a great website. But bigger than that is they understand where I come from. They understand what I need. For example, about a year ago we switched from a standard physical therapy clinic to a concierge clinic, and I spoke to David, and he knew exactly what to say. He knew, "Hey, okay, I understand the difference. I understand kind of what the dynamics are, what needs to change on the website, what the website goals need to be." And then we created a brand-new website, and now we're doing some SEO marketing, and I think all of that makes a difference because there's an understanding of what we do. It's not just a technology company that gets paired up with a physical therapy clinic. And some of them are great, and I worked with one of them before, but they don't get us the same way. They don't understand the business model the same way. So the fact that there's that understanding I think just elevates the whole process, you know, entirely way up. It's easy. I send an email, I get a response right away. Most of my requests get done pretty quickly. If I wanna make any adjustments, they're easy to work with, and there's really no tension. It's always yes. I always get a yes answer, and I love that. Especially if you're a physical therapist, I think this is the company to work with. Again, being in this field for a long time, I've done it personally for longer than that, and I've owned the company for 16 years, there's nobody better. I, you know, I would not even think about switching to anybody else.