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Customer story · GeneMetrics

GeneMetrics Delivers Science-Based Genetic Reporting to Improve Client Engagement and Satisfaction

Dr. Tracy Gapin · Recorded 10/30/2024

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Share One · October 30, 2024
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Individual results vary. This is one customer's first-hand account of their own experience, recorded on camera and published unedited. It is not medical advice, and nothing here is intended to diagnose, treat, cure, or prevent any condition. Talk to a qualified healthcare professional before making decisions about your health.

Dr. Tracy Gapin of the Gapin Institute uses GeneMetrics to provide science-based lifestyle recommendations rather than guessing. By integrating their user-friendly genetic reports, the institute has improved client satisfaction, engagement, and understanding of personalized health plans through data-backed SNPs and actionable nutrition insights.

At a glance

Primary Use Case
Integrating science-backed genetic data into personalized medicine programs.
Reported Result
Increased client satisfaction, engagement, and ease of use for staff.
Key Differentiator
Focus on SNPs with relevant peer-reviewed data over speculative reporting.
They're really obsessed with the actual science and the studies behind which SNPs matter and which don't.
The genetics from GeneMetrics really gives us a foundational understanding... to really give our clients some science-based and supported lifestyle recommendations. Rather than just guessing.
I love that they're never satisfied, they're never complacent or static with the reporting. They're always adding new features.

The interview

What do you love most about working with GeneMetrics?

One of the things about GeneMetrics that I love is they're so open and receptive to continually innovating their product. As new SNPs come out, as new genetic reporting comes out and new science and research around genetics, they're constantly integrating it and coming up with new reports and new data points that we can use to continually refine and improve the way we work with our clients.

Why did you choose GeneMetrics over other genetic reporting companies?

I chose GeneMetrics because I love how they are very focused on the science of what SNPs actually have relevant data behind them to support their actual utility. There are a number of other companies out there selling genetic reports and honestly, I think a lot of it's garbage. With GeneMetrics and Dan Luper, they're really obsessed with the actual science and the studies behind which SNPs matter and which don't.

How does the reporting impact your relationship with your clients?

Having the beautiful, awesome report that GeneMetrics provides allows us to integrate the genetic data into our personalized plan but also make sure that the client understands what the heck it means. Because it can sometimes get overwhelming and intimidating. I've used other companies where the reporting is challenging for the practitioner and the consumer; this one is easy to integrate on both sides.

How do you use GeneMetrics data in your clinical practice?

We look at things like nutrition—what should our clients be eating, what should they not be eating, macronutrient ratios, foods to avoid, and micronutrient deficiencies they might be dealing with. The genetics from GeneMetrics really gives us a foundational understanding of where should we start with that. We use it as a guide to give science-based lifestyle recommendations rather than just guessing.

What has been the measurable impact on your business operations?

I know that GeneMetrics has definitely changed client satisfaction and client engagement and their understanding and how the genetics kind of tie in. It helps us provide a better overall customer experience. Also, it was very important for me that it was easy for my team to be able to use and not need me to support them in that, and it's been great.

Frequently asked

Is GeneMetrics reporting easy for patients to understand?

Yes, Dr. Tracy Gapin highlights that the reports are 'beautiful' and designed to help clients understand complex data without feeling overwhelmed. The portal is specifically built to be user-friendly for both the practitioner and the consumer.

How does GeneMetrics compare to other genetic testing companies?

Dr. Gapin notes that many other companies sell reports not based on real data, which he characterizes as 'garbage.' He chose GeneMetrics because they are 'obsessed with the actual science' and only include SNPs with supported utility.

Can a medical team manage GeneMetrics without the lead physician?

Dr. Gapin confirmed it was very important that his team could use the portal independently. He found the system easy for his staff to navigate and share information with clients without requiring his constant support.

Full transcript

One of the things about GeneMetrics that I love is they're so open and receptive to continually innovating their product. And as new SNPs come out, as new genetic reporting comes out and new science and research around genetics, they're constantly integrating it and coming up with new reports and new data points that we can use to continually refine and improve the way we work with our clients. And I love that they're never satisfied, they're never complacent or static with the reporting. They're always adding new features and so I love that they're always on the cutting edge. Hey there, I'm Dr. Tracy Gapin. I'm in Sarasota, Florida and I'm the CEO and founder of the Gapin Institute for Precision Medicine. I chose GeneMetrics because I love how they are very focused on the science of what SNPs actually have relevant data behind them to support their actual utility. There are a number of other companies out there selling genetic reports and honestly, I think a lot of it's... garbage. I think a lot of it is not based on actual real data and The SNPs, I think are so important and I think it's more the concept of using genetics. Whereas with GeneMetrics and Dan Luper, they're really obsessed with the actual science and the studies behind which SNPs matter and which don't. So, for my clients we really pride ourselves in taking a very personalized, individualized approach in our programs and a big part of that is the genetics. Having the beautiful, awesome report that GeneMetrics provides, allows us to integrate the genetic data into our personalized plan but also make sure that the client understands what the heck it means. Because it can sometimes get overwhelming and intimidating. And I've used other companies where the reporting is challenging for the practitioner, challenging for the consumer. This one, I love that it's so easy to integrate on both sides. When we work with our clients at Gapin Institute, we look at things like nutrition Like, what should our clients be eating, what should they not be eating? Macronutrient ratios, foods to avoid, micronutrient deficiencies that they might be struggling with or dealing with that they may not be aware of. So, the genetics from GeneMetrics really gives us a foundational understanding of, where should we start with that? And we can use that as a guide to really give our clients some science-based and supported lifestyle recommendations. Rather than just guessing. So, I know that GeneMetrics has definitely changed client satisfaction and client engagement and their understanding and how the genetics kind of tie in. Just really helps us provide a better overall customer experience. I would suggest give it a try. It's incredibly easy to use. The portal is so user-friendly for both the practitioner and for the client. I have a team and it was very important for me, when we first started using GeneMetrics, that it was easy for my team to be able to use and not need me to support them in that. And that it was easy for them to share the information with the clients as well. And it's been great. It's been wonderful the way they have really focused on, how do we make it easier for the consumer to understand this information? I think once you start using it you realize that like I have it's much better than all the other reports out there.

About GeneMetrics

GeneMetrics provides advanced genetic reporting software designed for practitioners in the precision medicine space. They focus on delivering science-backed SNP analysis and user-friendly reports that help clinicians translate complex genetic data into actionable lifestyle and nutrition plans. By prioritizing peer-reviewed research, they help health professionals improve client engagement and outcomes through personalized data.

Industry
Genetic Reporting Software

Topics

  • genetic reporting
  • precision medicine
  • practitioner tools
  • client engagement
  • science-backed snps
  • genemetrics

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How this story was recorded

How was Dr. Tracy Gapin's testimonial for GeneMetrics filmed?

It was filmed remotely through Share One: GeneMetrics shared a recording link, Dr. Tracy Gapin clicked it, answered the interview questions on camera, and the video, transcript, and highlights were generated automatically. You can set up the same flow in a few minutes at share.one.

Recorded and verified with Share One. Published as recorded — unpaid, unscripted, and attributed to a named person.

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