Skip to main content

Customer story · Healthee

Shanell Peterson Selected Her Health Insurance Plan in Under 15 Minutes Using Healthee

Shanell Peterson · Recorded 3/4/2025

0:000:00
Captured on
Share One · March 4, 2025
Content fingerprint
77a69c31dc1fa872
FNV-1a-32x2 over this page's video URL, capture timestamp and transcript — recompute it to confirm nothing was altered after publication.
See the signed provenance record — issued by Share One, the original recorder of this video.

Individual results vary. This is one customer's first-hand account of their own experience, recorded on camera and published unedited. It is not medical advice, and nothing here is intended to diagnose, treat, cure, or prevent any condition. Talk to a qualified healthcare professional before making decisions about your health.

Shanell Peterson used Healthee to navigate her first independent health insurance selection, completing the process in just 10 to 15 minutes. By inputting her specific life situation and doctor visit frequency, the app provided personalized plan recommendations and instant answers regarding coverage for services like acupuncture, eliminating complex insurance jargon.

At a glance

Primary Use Case
Selecting a first-time individual health insurance plan
Reported Result
Plan selection completed in 10-15 minutes
Time to Value
Immediate coverage answers via search
I was able to get my health insurance plan picked out in like a matter of minutes, like maybe 10 minutes 15 minutes.
It just takes away all of the jargon of insurance and makes it super easy.
It kind of takes everybody's specific life situation and picks the best plan for you or helps you make good decisions regarding your health.

The interview

How long did it take you to pick your insurance plan using Healthee?

I was able to get my health insurance plan picked out in like a matter of minutes, like maybe 10 minutes 15 minutes, just by answering a couple questions just based on what my status is as an individual and whatnot.

What was your experience with insurance before using this platform?

I actually just turned 26 this last year. So, it was kind of my first experience with getting involved in insurance and healthcare and all that on my own and not being on my parents policy. Which was kind of daunting 'cause you're just, kind of, thrown into it and not really know what will be best for you.

How does the app help you make decisions?

It kind of takes everybody's specific life situation and picks the best plan for you or helps you make good decisions regarding your health. It's really nice that you can, kind of, put in your specific situation. Like, if you're single, if it's multiple people on your policy, if you know you're going to the doctor, how many times a year? Like, what policy you should pick based on that.

Can you find specific coverage information easily?

It's really cool 'cause you can just type in questions like, 'Is acupuncture covered by my plan?' And it'll answer it for you. Being able to kind of just pull out those, you know, categories for you right away so you don't have to dig through your policy and find out what's covered - It's just a very quick and easy answer.

How were you introduced to Healthee and what was the support like?

My company actually introduced it to us. So, they kind of were the ones that, you know, introduced us to Healthee and I'm so grateful for it. And all the representatives have been super helpful and just kind of educating us on what it can and can't do.

Would you recommend this to others?

I would recommend it for anyone. It's super helpful and makes the process extremely easy.

Frequently asked

Is picking a health insurance plan for the first time difficult?

Shanell Peterson found the process daunting because she was 'thrown into it' after turning 26. However, she noted that Healthee made it 'extremely easy' by taking her specific life situation and picking the best plan for her.

How can I find out if specific treatments like acupuncture are covered?

According to Shanell, you can simply type questions like 'Is acupuncture covered by my plan?' into the Healthee app. It provides a quick answer so you don't have to dig through policy documents.

Does Healthee help explain complex insurance terms?

Yes, Shanell Peterson stated that Healthee 'takes away all of the jargon of insurance' and makes the details easy to understand through their app and helpful representatives.

Full transcript

I mean, I was able to get my health insurance plan picked out in like a matter of minutes, like maybe 10 minutes 15 minutes, just by answering a couple questions just based on what my status is as an individual and whatnot. Hi, my name is Shanell. I live in Austin, Texas, and I work in investment operations with a company called Hometap. So, I actually just turned 26 this last year. So, it was kind of my first experience with getting involved in insurance and healthcare and all that on my own and not being on my parents policy. Which was kind of daunting 'cause you're just, kind of, thrown into it and not really know - you know, what will be best for you. And so that's something I really liked with Healthee's app. It kind of takes everybody's specific life situation and picks the best plan for you or helps you make good decisions regarding your health. It's really cool 'cause you can just type in questions like, 'Is acupuncture covered by my plan?' And it'll answer it for you. Being able to kind of just pull out those, you know, categories for you right away so you don't have to dig through your policy and find out what's covered - It's just a very quick and easy answer. I honestly didn't even know that this was, like, a program or an application or anything of the sort. My company actually introduced it to us. So, they kind of were the ones that, you know, introduced us to Healthee and I'm so grateful for it. And all the representatives have been super helpful and just kind of educating us on what it can and can't do. Again, It just takes away all of the jargon of insurance and makes it super easy. It's really nice that you can, kind of, put in your specific situation. Like, if you're single, if it's multiple people on your policy, if you know you're going to the doctor, how many times a year? Like, what policy you should pick based on that. I would recommend it for anyone. It's super helpful and makes the process extremely easy.

About Healthee

Healthee is a platform designed to simplify the healthcare and insurance experience for employees. It serves individuals by providing personalized plan recommendations and instant answers to coverage questions, removing the complexity of insurance jargon. The company transforms the daunting process of benefits navigation into a quick, user-friendly digital experience.

Industry
Employee Benefits Software

Topics

  • employee benefits platform
  • health insurance selection
  • investment operations
  • austin texas
  • benefit navigation
  • user experience

Watch next

How this story was recorded

How was Shanell Peterson's testimonial for Healthee filmed?

It was filmed remotely through Share One: Healthee shared a recording link, Shanell Peterson clicked it, answered the interview questions on camera, and the video, transcript, and highlights were generated automatically. You can set up the same flow in a few minutes at share.one.

Recorded and verified with Share One. Published as recorded — unpaid, unscripted, and attributed to a named person.

Collect your own customer stories at share.one