Scaling Multi-State Operations with Compliant Payroll and Competitive Compensation Benchmarking

Hello, my name is Josh Pratte, founder, president, and CEO of Rightway Medical. We're corporately based out of Westerville, Ohio. Rightway Medical is classified as a specialty IV distributor, and we focus predominantly in markets that are, uh, outside of the hospital, so what's considered to be the post-acute market. I started this business 12 years ago, actually out of my garage. Some of the challenges were, you know, we were growing so rapidly and growing into a lot of different states. Each state had a different law and a different rule and a different set of criteria to operate, and I was trying to manage that by myself. The other piece that was really, uh, hard to manage was our payroll, being that we had, again, employees in different parts of the country and different states. There's different payroll criteria, different demands, and different filings that needed to take place, and those employees also had different needs from an insurance perspective as well as just making sure that we're doing the right thing. So knowing that I could put my head down at night and sleep well because Insperity had that covered was a huge relief for me. One of the things that stuck out to me as the owner is I'm very conscious of salaries as it relates to are we paying and are we competitive in a market and when we're recruiting people. Insperity helped us take a look at each one of our job descriptions to fine-tune it, rewrite it to what is germane to our business, and then also evaluated what our history had been on either total compensation to an employee, including benefits or variable compensation. Our ability to look at that on a regular basis in an efficient manner based upon job description and job type is a huge benefit for us at Rightway. When we initially looked at our business, we looked at the handbook in its entirety. It's from the handbook to managing paid time off to rewriting some policies as it relates to personal conduct within the organization. It's something that they really collaborated with us on, and it was a very timely, efficient, detailed process. Insperity has done an amazing job for us from top to bottom, the initial onboarding to the time that we're working on a day-to-day basis with updating HR and, and managing payroll. We've been a longstanding client now for going on almost five years, and it couldn't be a better experience.