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Customer story · MaxGen Labs LLC

Personalized Genetic Testing Reports That Improve Patient Protocol Compliance and Understanding

Howard Benedikt

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Individual results vary. This is one customer's first-hand account of their own experience, recorded on camera and published unedited. It is not medical advice, and nothing here is intended to diagnose, treat, cure, or prevent any condition. Talk to a qualified healthcare professional before making decisions about your health.

Dr. Howard Benedikt, a chiropractor, uses MaxGen Labs to provide personalized diagnostic tools for complex patient conditions. He reports that the easy-to-read genetic reports allow patients to understand their unique health needs, leading to better compliance with treatment protocols. He highlights fast turnover of test results and direct access to company leadership as key benefits.

At a glance

Primary Use Case
Diagnostic tool for personalizing patient treatment protocols
Reported Result
Improved patient compliance due to easy-to-understand reports
Key Advantage
Direct access to practitioner support and company leadership
I knew that MaxGen Labs was right for me when I saw the report and I saw how easy it was to explain the results to my patients.
MaxGen Labs is the best at communicating with the practitioner and helping them with any questions that they might have.
It's easier for them to maintain their protocols that I devised for them because they really understand why I'm making the recommendations.

The interview

What was your experience with other labs before working with MaxGen Labs?

Before working with MaxGen Labs, I used other labs that were very complex, very difficult to get the information. I was drawn to a seminar that they did and I decided to start to use their lab to see how that would better work for me and my patients.

What made you decide to start using MaxGen Labs?

The customer service was really very good. I could talk to someone, I got a fast turnover of test results and it's a very easy report to explain to my patients exactly what is going on and what we're going to do to manage their complaints. I thought the cost was very affordable for the patient and I liked the presentation of the report.

What surprised you the most about working with them?

What surprised me the most was I was able to get answers to my questions. They were very helpful in the beginning just showing me how reports would come to me and if I did have any questions I knew I could reach out to them and they would return my phone call very quickly which didn't happen with other labs that I worked with.

Did you have any concerns regarding privacy?

I had no privacy concerns because I had spoken to the president who started the company and I knew where the company was coming from, and that was not a concern.

How does the report compare to other genetic tests you have used?

I had been doing genetic testing for five years previously and I thought that their report was very simple for not only me to understand but for the patient. The report they got contained a lot of information that I thought they needed in addition to their test results.

How has this tool helped you manage complex patient conditions?

Over the last few years I've been seeing much more patients with much more complex conditions consulting with me and I think this is a diagnostic tool that is very helpful to not only look at certain results but at the same time to personalize my approach in how I'm going to manage that patient.

What is the best benefit you have seen for your patients?

The best benefit that I've seen with my patients is once they see the report and they understand what problems they may have from the report it's easier for them to maintain their protocols that I devised for them because they really understand why I'm making the recommendations that I'm making for them, that this is unique for them.

Frequently asked

Are MaxGen Labs genetic reports easy for patients to understand?

Yes, Dr. Howard Benedikt noted that the reports are very simple for both the practitioner and the patient to understand. He found that when patients see the report and understand their specific problems, it is much easier for them to maintain the protocols he devises for them.

How is the customer service at MaxGen Labs for practitioners?

Dr. Benedikt described the customer service as very good, highlighting a fast turnover of test results and the ability to get answers to questions quickly. He specifically valued having direct access to the president and practitioner support, which was not the case with other labs he used.

Is MaxGen Labs affordable for patients?

Dr. Benedikt stated that he thought the cost of the testing was very affordable for the patient, which contributed to his decision to use their lab services.

Full transcript

Before working with MaxGen Labs, I used other labs that were very complex, very difficult to get the information and I was drawn to a seminar that they did and I decided to start to use their lab to see how that would better work for me and my patients. The customer service was really very good. I could talk to someone, I got a fast turnover of test results and it's a very easy report to explain to my patients exactly what is going on and what we're going to do to manage their complaints and that's what made me say yes to using MaxGen Labs. I thought the cost was very affordable for the patient and I liked the presentation of the report. What surprised me the most about MaxGen Labs was I was able to get answers to my questions, they were very helpful in the beginning just showing me how reports would come to me and if I did have any questions I knew I could reach out to them and they would return my phone call very quickly which didn't happen with other labs that I worked with. I had no privacy concerns because I had spoken to the president who started the company and I knew where the company was coming from, and that was not a concern. I had been doing genetic testing for five years previously and I thought that their report was very simple for not only me to understand but for the patient the report that they got was that it contained a lot of information that I thought they needed in addition to their test results. Well, I think over the last few years I've been seeing much more patients with much more complex conditions consulting with me and I think this is a diagnostic tool that is very helpful to not only look at certain results but at the same time to personalize my approach in how I'm going to manage that patient. To me that is the most important thing you should try and get across to other customers, what people who are considering it. The importance of using the diagnostic tool in getting information on a patient that I tell my patient wouldn't be able to get this any other way. MaxGen Labs is the best at communicating with the practitioner and helping them with any questions that they might have in understanding what the test results mean not only for them but for the patient. While working with MaxGen Practitioner Support, I know I have access to two important people within the company that I know I can reach out to which is not the case with many other companies. You can't really get to the top and say I'd like to talk to the president of the company about an issue that I'm having and here I know I can do that. If you're sitting on the fence and wanting to consider whether or not you should include MaxGen Labs in your diagnostic protocols, I would encourage you to take a look at the company, run some tests, some reports on some of your more difficult patients and see the type of information that you can get that will help you support your patient to achieve their maximal output in terms of their condition whatever it may be. The best benefit that I've seen with my patients is once they see the report and they understand what problems they may have from the report it's easier for them to maintain their protocols that I devised for them because they really understand why I'm making the recommendations that I'm making for them, that this is unique for them and I think that's important that you're personalizing the treatment specific for that patient. I knew that MaxGen Labs was right for me when I saw the report and I saw how easy it was to explain the results to my patients. Hi, my name is Dr. Howard Benedikt and I'm a practicing chiropractor and I practice in New York City.

About MaxGen Labs LLC

MaxGen Labs LLC provides genetic testing services designed to help practitioners personalize patient care. They offer diagnostic tools that deliver complex genetic information in an easy-to-understand report format, enabling healthcare providers to manage difficult conditions more effectively. The company serves practitioners by offering direct support and fast turnover of results to improve patient outcomes.

Industry
Genetic Testing and Diagnostics

Topics

  • genetic testing
  • chiropractor
  • patient compliance
  • diagnostic tools
  • maxgen labs llc

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How this story was recorded

How was Howard Benedikt's testimonial for MaxGen Labs LLC filmed?

It was filmed remotely through Share One: MaxGen Labs LLC shared a recording link, Howard Benedikt clicked it, answered the interview questions on camera, and the video, transcript, and highlights were generated automatically. You can set up the same flow in a few minutes at share.one.

Recorded and verified with Share One. Published as recorded — unpaid, unscripted, and attributed to a named person.

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