Customer story · Sunrise Community
Dwayne Allen Finds a Luxurious Home and Rapid Maintenance at Sunrise Community
Dwayne Allen
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Dwayne Allen transitioned from a six-month stay at an extended stay hotel to a luxurious mobile home at Sunrise Community's Ridge Brook location. Allen highlights the professional management and rapid maintenance response, noting that a frozen water issue was resolved within a couple of hours and gutters were proactively cleared of ice.
At a glance
- Primary Use Case
- Relocating from an extended stay hotel to a permanent residence
- Reported Result
- Maintenance issues resolved within a couple of hours
- Time to Value
- Application started immediately after visiting the community
“I did have some trouble with a frozen water issue, but the maintenance man came by and fixed it within a couple of hours.”
“It's a chance and opportunity to get ourselves together, work together to make another day a better day.”
“If I bring up the issue, somebody does address it. I did notice the maintenance man was out working on our ice... he was on it immediately.”
The interview
What advice do you have for someone considering Sunrise Community?
If you're considering moving to Sunrise Community, please talk to the leasing agents and get to know the management in the facility and they will pay attention to your needs and try to get you in as quickly as possible.
Can you introduce yourself and where you live?
Yes, my name is Dwayne Allen and I stay over here in the Ridge Brook community of Fort Wayne for the Sunrise. I am a forklift operator warehouse worker, in between that and coming home to my luxurious mobile home.
What was your housing situation before coming to Sunrise Communities?
Before coming to Sunrise Communities, I was down the street at Extended Stay for like six months. And I stayed there while moving back to Fort Wayne. I was looking for a place to call my own. And that's when I drove by and seen the community and wondered. And then we called to get the application started.
How has your experience been since moving into the community?
Well, I've been in the community now, I would say this is my second month in a nice, luxurious mobile home unit. And I did have some trouble with a frozen water issue, but the maintenance man came by and fixed it within a couple of hours. So, you know, it's been great.
What does it mean to you to have a home at Sunrise Community?
Well, to be able to come home to Sunrise Community, I mean, I have a place for my family and me to prospectively call home. It's a chance and opportunity to get ourselves together, work together to make another day a better day.
What are your neighbors like in the community?
Well, I did meet a couple of my neighbors. My one neighbor, you know, he's quite friendly. I talked with him on several occasions. Now I talk to him all the time. We're just waiting for it to heat up so we can enjoy some nice little barbecue.
How would you describe the management and maintenance responsiveness?
Well, it's the coolness in the matter of other things. And if I bring up the issue, somebody does address it. I did notice the maintenance man was out working on our ice for the gutters so the water could go down as soon as the ice started melting. So he was on it immediately.
How do you feel about the overall environment?
Everyone I talked to has been rather decent conversation. You wave at people and try to help out when you can. It just feels comfortable just rebuilding something new.
Frequently asked
How quickly does Sunrise Community handle maintenance requests?
According to Dwayne Allen, the maintenance team is highly responsive. He reported that a frozen water issue was fixed within a couple of hours and observed staff proactively working on gutters to prevent ice dams.
What is the community atmosphere like at Ridge Brook?
Dwayne Allen describes the environment as friendly and comfortable, noting that neighbors wave to each other and stop to talk. He specifically mentioned looking forward to barbecuing with his neighbors once the weather warms up.
Is Sunrise Community a good option for those moving back to Fort Wayne?
Yes, Dwayne Allen chose Sunrise Community when moving back to Fort Wayne after staying in an extended stay for six months. He found it to be a place where he and his family could 'get ourselves together' and rebuild.
Full transcript
About Sunrise Community

Sunrise Community
Official site: mysunrisecommunity.comSunrise Community provides affordable manufactured housing and managed residential communities across multiple states, including Indiana, Georgia, and Michigan. They serve individuals and families by offering high-quality homes for rent or sale in professional, friendly environments. For residents like Dwayne Allen, Sunrise delivers a transition from temporary housing to a stable, 'luxurious' community where management is attentive to resident needs.
- Industry
- Social Services
Topics
- affordable housing
- social services
- renter
- maintenance reliability
- community living
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How this story was recorded
How long did it take Dwayne Allen to record this Sunrise Community testimonial?
Just a few minutes. Share One walks the customer through one question at a time, so Dwayne Allen never had to plan a script or re-shoot. The polished page you're reading was produced from that single take — see how it works at share.one.
Recorded and verified with Share One. Published as recorded — unpaid, unscripted, and attributed to a named person.
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