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Customer story · Image One

Franchise Owner Achieves Work-Life Balance and Financial Success with Image One

Nikko Conn

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Nikko Conn, a franchise owner with Image One in Southwest Florida, achieved business ownership at age 18, avoiding the traditional college route. By leveraging Image One’s proprietary iPad software and operational training, he built a profitable business that allows him to pick his own hours and maintain full control over his schedule.

At a glance

Primary Use Case
Commercial cleaning and janitorial franchise ownership
Reported Result
8 years of business ownership with flexible scheduling
Time to Value
Began franchise ownership at age 17 or 18
Owning your own business you can pick your hours and you can kind of cater to whatever you really want to do.
The difference between Image One and another company is Image One got the software for you.
I would really recommend buying an Image One franchise because they really pave the way for you.

The interview

What is your background and history with the cleaning industry?

I began with my franchise when I was about 17 or 18 years old with my own corporation but I've been following my dad around since I was about seven or eight years old. He would bring us to some local banks and we watched him spray bathrooms, cleaning the kitchen, vacuuming, and going through all the motions. We did everything from floor work all the way to janitorial.

Who are you and where is your business located?

Hi, my name is Nikko, I'm with Image One, I'm a franchise owner down here in southwest Florida specializing specifically in Naples, Florida and I've been a franchise owner for about eight years now.

Why did you choose business ownership over going to college?

When I was gathering my thoughts on whether I wanted to go to college or not, it really just didn't seem like the right fit for me. Post graduation, I watched all of my friends and my brother's friends go to college and they didn't seem to find themselves; they seemed to be wasting more of their time and their parents' money than anything. I learned the ins and outs of working at the corporate office of Image One, learned how to do operations and sales, and worked closely with a team.

What is the primary benefit of owning your own business?

Owning your own business you can pick your hours and you can kind of cater to whatever you really want to do. Whether it's going out of town or going on vacations or just taking a day off if you need it, it's definitely something for you if you want to manage your time better. My dad was always at our sporting events and school things, and I wanted to be at every single thing that has to do with my kids.

What tools does Image One provide to help you succeed?

The difference between Image One and another company is Image One got the software for you. They have an iPad app that you can take a survey on, collect all of your information, details, and the square footage. It has a whole list of questions that you can ask the client so it's kind of catered for each client. As long as you fill out the information accurately, it really seems to be an easy one two three step.

How does Image One support you in daily operations?

Walking into Image One, they really pave the road for you. They show you how to manage your time on a general day to day, they tell you how you should use the app, and they'll show you how to work with different kinds of equipment whether it's floor scrubbing or carpet care. They even show you the right way to do simple things like spraying down a toilet.

Would you recommend an Image One franchise to others?

I would really recommend buying an Image One franchise because they really pave the way for you, you can pick your hours, they make great money and as long as you stick to it, it's a great business to be in.

Frequently asked

Is a college degree necessary to start a successful business?

Nikko Conn decided against college after seeing peers waste time and money without finding themselves. He found that Image One provided the necessary operational and sales training to succeed as a business owner immediately after high school.

How does Image One help new owners manage their operations?

Image One provides a proprietary iPad app that guides owners through client surveys, square footage collection, and specific client questions. Nikko Conn notes that this software makes managing the business an 'easy one two three step.'

Can I have a flexible schedule as a franchise owner?

Yes, Nikko Conn emphasizes that owning an Image One franchise allows you to pick your own hours and cater to your personal life, such as attending children's sporting events or taking vacations.

Full transcript

I began with my franchise when I was about 17 or 18 years old with my own corporation but I've been following my dad around since I was about seven or eight years old, he would bring us to some local banks, he had some sort of an agreement with the owner so it wasn't just some seven and eight year olds walking around a bank helping collect all the trash but we watched him spray bathrooms, cleaning the kitchen, vacuuming, running, going through all the motions We did everything from floor work all the way to janitorial and it paid. Hi, my name is Nikko, I'm with Image One, I'm a franchise owner down here in southwest Florida specializing specifically in Naples, Florida and I've been a franchise owner for about eight years now. So when I was kind of gathering my thoughts on whether I wanted to go to college or not it really just didn't seem like the right fit for me. I learned the ins and outs of working at the corporate office of Image One, learned how to do operations and sales up there, I got to work closely with a team and then I moved down to Florida. But really the way that I wanted to picture myself in the long run was my dad was always at our sporting events and all of our school things that were going on and he was always there for us and I always saw some other kids where their parents were always working and you know, in hindsight when you're adulting and you want to be at every single thing that has to do with your kids it's honestly owning the business is the right fit for you. So post graduation, I watched all of my friends, my brother's friends go to college and they didn't seem to find themselves and they seemed to be wasting more of their time and their parents money than anything in itself. So rather than me going to college I didn't really see it being a fit for me. Owning your own business you can pick your hours and you can kind of cater to whatever you really want to do. Whether it's going out of town or going on vacations or just kind of staying locally and just taking a day off if you need it, it's definitely something for you if you want to kind of manage your time better. The difference between Image One and another company is Image One got the software for you. They have an iPad app that you can take a survey on collect all of your information, details, the square footage. It has a whole list of questions that you can ask the client so it's kind of catered for each client, they really put everything in front of you as long as you fill out the information accurately it really seems to be an easy one two three step. Walking into Image One you know, they really pave the road for you, they show you how to manage your time on in general day to day, they tell you how should use the app, they'll show you how to work with different kinds of equipment whether it's floor scrubbing or carpet care. It's as simple as spraying down a toilet everyone thinks that they know how to do it but if you don't go through the one two three process you're really not going to know the right way to do it. I would really recommend buying an Image One franchise because they really pave the way for you, you can pick your hours, they make great money and as long as you stick to it a great business to be in.

About Image One

Image One is a nationwide commercial cleaning and facility solutions company providing managed janitorial services and specialized maintenance packages. They serve businesses of all sizes, helping facility managers transform unmaintained workspaces into pristine environments. For franchise owners like Nikko Conn, they provide the training, proprietary software, and operational roadmap needed to build a successful, flexible business.

Industry
Commercial Cleaning Services

Topics

  • franchise ownership
  • commercial cleaning
  • entrepreneur
  • work-life balance
  • training
  • southwest florida

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How this story was recorded

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