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Customer story · Simple Solutions Financial Services, LLC

Affordable Supplemental Insurance Coverage Tailored to Family Needs and Budget

Marcus Millsap · Recorded 4/30/2026

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Share One · April 30, 2026
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Individual results vary. This is one customer's first-hand account of their own experience, recorded on camera and published unedited. It is not medical advice, and nothing here is intended to diagnose, treat, cure, or prevent any condition. Talk to a qualified healthcare professional before making decisions about your health.

Marcus Millsap recommends Simple Solutions Financial Services for providing personalized, affordable supplemental insurance. As a fire department lieutenant with existing coverage, Milsap worked with John to identify specific gaps. The result was a custom policy that covered what his primary insurance missed without being expensive, ensuring his family was fully protected within his budget.

At a glance

Primary Use Case
Filling gaps in existing insurance coverage
Reported Result
Affordable supplemental policy for family protection
Customer Profession
18-year veteran Fire Department Lieutenant
He's trying to put you in the best insurance policy for you and your family, one that fits in your budget.
He really goes to bat for families as if it was his own family, and I really do appreciate that he does that.
Let's see if we can work in some policies that will cover the things that your current policies don't cover.

The interview

What is your overall impression of Simple Solutions Financial Services?

Listen, Simple Solutions is a very, very good insurance company to deal with. They have a great staff of people that they hire. I know this from a personal standpoint. I know John. He is the type of person that is going to connect with people. Couldn't ask for a better experience when it comes to helping your family.

Can you tell us about your professional background and where you are from?

I'm Marcus Millsap. I live here in Mississippi in a little small area called Bossier. I was born and raised in Laurel, Mississippi, which is where I actually still work. I'm an eighteen-year veteran of the Laurel Fire Department, where I'm currently holding ranking as a lieutenant with my department.

What motivated you to seek out additional insurance coverage?

John and I have known each other since we were children. He had recently had a health scare, and having my own issues with a few minor health things such as, like, hypertension led me to think to myself, 'You know, I have really, really good insurance, but it doesn't hurt to have a little extra if need be.'

How did the consultation process work with John?

So we sat down, and we started talking about things, and there were some things that I didn't have in terms of coverage. So he was like, 'Well, let's see if we can work in some policies that will cover the things that your current policies don't cover.' And sure enough, he made it work, and not only did he make it work, he made it work to where it actually was not super expensive or anything.

What makes the service at Simple Solutions different from other insurance companies?

It didn't feel like I was in an insurance situation where you go in, and they ask you, you know, your standard question, line of questioning. Of course, John did that. He said, 'Hey, bro, make sure you contact all of your healthcare professionals that you see. That way, whenever you contact me again, we can figure out, okay, here's what you're taking, and here's what we can do in terms of my current policies that will tie into what will benefit you.' And I mean, it was, it was pretty smooth. It was very, very intuitive.

How would you describe John's approach to serving his clients?

John, he found it super important to him to make sure that there are small things that a lot of insurance companies will not cover, and he thinks to himself, 'Hey, this could be my family member. That could be my aunt. That could be my mom. That could be my dad.' So he takes it personal, and he really goes to bat for families as if it was his own family, and I really do appreciate that he does that.

What would you say to someone who is considering working with Simple Solutions?

If you're on the fence about working with John, I'll simply say this. You will get a consummate professional. You will get someone who isn't looking to put you in the most expensive insurance policy. He's trying to put you in the best insurance policy for you and your family, one that fits in your budget, one that will help your family in every way possible.

Frequently asked

Does Simple Solutions Financial Services offer affordable insurance for those with pre-existing conditions?

Yes. Marcus Millsap, who manages hypertension, noted that John worked to find a policy that was 'not super expensive' and 'palatable' for his family's budget while specifically addressing his health profile.

Can Simple Solutions help if I already have good employer-provided insurance?

According to Marcus Millsap, even though he had 'really, really good insurance' through the fire department, Simple Solutions identified gaps in his coverage and added supplemental policies to ensure his family was fully provided for.

What is the customer experience like at Simple Solutions Financial Services?

Marcus Millsap describes the experience as 'very intuitive' and 'smooth.' He emphasizes that the staff, specifically John, treats clients like family rather than just following a standard insurance sales spiel.

Full transcript

Listen, Simple Solutions is a very, very good insurance company to deal with. They have a great staff of people that they hire. I know this from a personal standpoint. I know John. He is the type of person that is going to connect with people. Couldn't ask for a better experience when it comes to helping your family. You will be able to sit down with a man who is going to give you the best professional options out there. It will not be a situation where here is the normal spiel that I've heard from every insurance company on the block. No, it will be someone who genuinely cares, someone who genuinely understands that it's tough out here financially. So he'll work with you and work with your family. Trust me when I tell you, you can't go wrong with John, can't go wrong with Simple Solutions. I'm Marcus Millsap. I live here in Mississippi in a little small area called Bossier. I was born and raised in Laurel, Mississippi, which is where I actually still work. I'm an eighteen-year veteran of the Laurel Fire Department, where I'm currently holding ranking as a, uh, lieutenant with my department. John and I have known each other since we were children. He had recently had a health scare, and having my own issues with a few minor health things such as, like, hypertension led me to think to myself, "You know, I have really, really good insurance, but it doesn't hurt to have a little extra if need be." So we sat down, and we started talking about things, and there were some things that I didn't have in terms of coverage. So he was like, "Well, let's see if we can work in some policies that will cover the things that your current, uh, policies don't cover." And sure enough, he made it work, and not only did he make it work, he made it work, uh, to where it actually was not super expensive or anything. So he found something that was very, uh, palatable for both me and my family. I couldn't have been more, more grateful. It didn't feel like I was in an insurance situation where you go in, and they ask you, you know, your standard question, line of questioning. Of course, John did that. He said, "Hey, bro, make sure you contact all of your healthcare professionals that you see. That way, whenever you contact me again, we can figure out, okay, here's what you're taking, and here's what we can do in terms of my current policies that will tie into what will, uh, benefit you." And I mean, it was, it was pretty smooth. It was very, very intuitive. You know, he's always been a consummate professional. John, he found it super important to him to make sure that there are small things that, uh, a lot of insurance companies will not cover, and he thinks to himself, "Hey, this could be my family member. That could be my aunt. That could be my mom. That could be my dad." So he takes it personal, and he really goes to bat for families as if it was his own family, and I really do appreciate that he does that. If you're on the fence about working with John, I'll simply say this. You will get a consummate professional. You will get someone who isn't looking to put you in the most expensive insurance policy. He's trying to put you in the best insurance policy for you and your family, one that fits in your budget, one that will help your family in every way possible, that will be absolutely taken care of and provided for. You couldn't ask for a better insurance person when it comes to John.

About Simple Solutions Financial Services, LLC

Simple Solutions Financial Services, LLC

Official site: simplesolutionsfinancialservices.com

Simple Solutions Financial Services, LLC is an insurance provider that specializes in personalized coverage for families. They serve clients by identifying gaps in existing insurance and offering professional, budget-friendly options that prioritize the client's genuine financial needs. The company is known for its compassionate approach, treating every client's family protection as if it were their own.

Industry
Financial Services

Topics

  • supplemental insurance
  • financial services
  • first responder
  • affordability
  • family protection
  • mississippi

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How this story was recorded

How was Marcus Millsap's testimonial for Simple Solutions Financial Services, LLC filmed?

It was filmed remotely through Share One: Simple Solutions Financial Services, LLC shared a recording link, Marcus Millsap clicked it, answered the interview questions on camera, and the video, transcript, and highlights were generated automatically. You can set up the same flow in a few minutes at share.one.

Recorded and verified with Share One. Published as recorded — unpaid, unscripted, and attributed to a named person.

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