Customer story · SPA SOURCE LLC
Versatile Motorized Exam Chairs and Exceptional Customer Service for New Med Spa
Jessica Kot · Recorded 3/11/2026
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- Share One · March 11, 2026
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Individual results vary. This is one customer's first-hand account of their own experience, recorded on camera and published unedited. It is not medical advice, and nothing here is intended to diagnose, treat, cure, or prevent any condition. Talk to a qualified healthcare professional before making decisions about your health.
Jessica Kot of Livestrong Aesthetics recommends Spa Source LLC for their high-quality, versatile motorized exam chairs and responsive customer service. The practice successfully utilized Spa Source's flexible shipping to coordinate with construction delays, ultimately securing durable equipment that allows for precise patient positioning, including adjustable height, backrest, and rotating functionality.
At a glance
- Primary Use Case
- Equipping a new Med Spa with motorized procedure chairs
- Reported Result
- High-quality, versatile equipment with flexible delivery scheduling
- Key Product Features
- Adjustable height, rotating base, and movable armrests
“The quality of the product was what I finally went with.”
“They were really willing to work with us, get it scheduled when we needed it to be scheduled, hold onto it, and answer any questions that we had.”
“If you're hesitating to work with SpaSource, my recommendation would be to go with them.”
The interview
Could you introduce yourself and your practice?
My name is Jessica Kot. Our practice name is Livestrong Aesthetics and Wellness and we're located in Orland Park, Illinois.
How did you first hear about Spa Source?
It was a lot of recommendations from Facebook. We're new to this industry, so we weren't sure what was best, what was not. So we did some research and looked at a bunch of different websites and then I went to a couple of different med spa aesthetics Facebook groups and this one was really highly recommended.
What was your experience with the ordering and delivery process?
When we first ordered them, we were having our floors redone, so we needed it to be pushed back just a little bit and they were willing to hold on to it and deliver it when we needed it. And as soon as we were ready for them, he was able to send them pretty quickly.
How do the chairs perform during your daily procedures?
The chairs are really nice. We do a lot of different procedures. So we're able to move things around, raise patients up, lower them down, their feet up, head down. The arms come up and down. So it's, it's worked out really well for us.
How did Spa Source compare to other companies you researched?
There were a couple of other companies that I looked at when I was researching them and the prices were all pretty comparable. Some were a little bit more expensive, some were a little bit cheaper. But the quality of the product was what I finally went with.
How would you describe the customer service you received?
They were really willing to work with us, get it scheduled when we needed it to be scheduled, hold onto it, and answer any questions that we had. When we were ready for them, they were responsive. We didn't have to wait for anything and they were right on the ball as soon as we asked them to send them.
What specific features of the chair do you find most useful?
The feet go up and down. The backrest goes up and down. You can lay it in a flat position and the armrests go up and down so they are not in your way. And also, you can turn the chair if you need to.
Frequently asked
Can Spa Source hold equipment orders during facility construction?
Yes. Jessica Kot noted that Spa Source was willing to hold their order and delay delivery while their practice had floors redone and dealt with contractor delays, shipping only when the clinic was ready.
How does Spa Source equipment quality compare to other brands?
Jessica Kot researched multiple companies with comparable pricing but ultimately chose Spa Source because the quality of the product stood out during her evaluation.
Are Spa Source chairs suitable for diverse aesthetic procedures?
According to Jessica Kot, the chairs are highly versatile, allowing practitioners to raise or lower patients, adjust feet and head positions, move arms out of the way, and rotate the chair as needed.
Full transcript
About SPA SOURCE LLC

SPA SOURCE LLC
Official site: www.SpaSource.comSpa Source LLC is a premier wholesale provider specializing in high-quality spa equipment, medical exam chairs, and motorized procedure tables. They serve a diverse range of professionals, including medical clinicians, dermatologists, and day spa owners, by providing durable, ADA-compliant furniture. For practices like Livestrong Aesthetics and Wellness, Spa Source delivers the transformation from a new setup to a professional clinical environment through versatile equipment and responsive customer support.
- Industry
- Medical Spa Equipment
Topics
- medical aesthetics
- med spa owner
- equipment procurement
- product quality
- customer service
- construction coordination
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