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Customer story · The Bigelow Team

Secured Spacious First Home Under $275k Through Rapid Late-Night Response

Joslen & Ana Lache-Veloz · Recorded 2/23/2025

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Share One · February 23, 2025
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Individual results vary. This is one customer's first-hand account of their own experience, recorded on camera and published unedited. It is not medical advice, and nothing here is intended to diagnose, treat, cure, or prevent any condition. Talk to a qualified healthcare professional before making decisions about your health.

Joslen and Ana Lache-Veloz worked with The Bigelow Team to purchase their first home in New Mexico. Despite a strict budget under $275,000 and a need for significant space for their family, Dawn Bigelow facilitated a 9:00 PM showing and secured a verbal approval by 8:00 AM the following morning.

At a glance

Primary Use Case
First-time home purchase for a large family on a single income
Reported Result
Purchased a spacious home under $275,000 budget
Time to Value
Pending status achieved within 12 hours of first viewing
We actually wanted to stay under anything that was $275k because I am the only one working.
She told us, 'Do you mind waiting 50 minutes? I'm all the way in Rio Rancho, I can make so you guys can go inside and take a look at it.'
We woke up, like, 8am and Joslen wakes me up and he's like, 'Babe, the house is pending. This house is going to be ours thanks to Dawn.'

The interview

Why do you recommend The Bigelow Team?

We highly recommend The Bigelow Team because they go above and beyond to make your dream come true. They helped us buy our first home ever, and it was such a great experience. They did the impossible for us.

What were your specific requirements and budget constraints?

We needed to stay in a price range that was very limited. We actually wanted to stay under anything that was $275k because I am the only one working as Ana is taking care of our kids at home. Our biggest thing was having a lot of space for our big family and for our dog to run around.

How did the team react to your budget limitations?

I made it real clear that we wanted to stay under $275,000, which is a limited price range. Unlike other realtors, Dawn said, 'That's not a problem. We're going to get this done.' She's the type of person to go and do it; she won't hesitate to help you.

Can you describe the night you found the house you wanted?

We saw this house on their website all the way in Los Lunas. We called Dawn late at night, around 9pm. We told her we loved the place but didn't want to bother her. She asked if we could wait 50 minutes so she could drive from Rio Rancho to let us inside. She even brought her son along because she didn't want us to miss out.

What happened after you decided you wanted the house?

Dawn called the listing broker right away and tried to get some numbers going. She told us she would keep working on it that night. By 8am the next morning, the house was pending. It happened exactly as she said.

How would you describe the personal connection with the team?

From there on we had a great friendship. They treated us the same way they would take care of their own kids. It's not only Dawn and Mike, it's the entire family. They are one of God's greatest blessings we could ever ask for.

Frequently asked

Can I find a large family home in New Mexico for under $275,000?

Yes, Joslen and Ana Lache-Veloz were able to find a spacious home for their family and dog within this specific price range. They noted that while it seemed impossible, The Bigelow Team met their needs without hesitation.

Will realtors show houses late at night or on weekends?

According to Ana Lache-Veloz, Dawn Bigelow drove from Rio Rancho to Los Lunas at 9:00 PM on a Saturday night to ensure they didn't miss out on their dream home, showing the property immediately upon request.

How quickly can The Bigelow Team get an offer accepted?

Joslen Lache-Veloz reported that after viewing a home late at night, Dawn worked through the evening to contact the listing broker, resulting in the house being marked as 'pending' by 8:00 AM the next morning.

Full transcript

We highly recommend The Bigelow Team because they go above and beyond to make your dream come true. Hello, our names are Ana Lache and he is Joslen Lache and we're so excited to be here with you right now. I am a pastor and together we minister at a couple churches in the city of Albuquerque. The Bigelow Team help us buy our first home ever. It was such a great experience. We were able to go and look at this home and they did the impossible for us. We needed to stay in a price range that was very limited. We actually wanted to stay under anything that was $275k because I am the only one working as Ana is taking care of our kids at home. And even though it seemed like it would be impossible to get a big place for us and our big family, they still were able to help us find the perfect home. Our biggest thing was having a lot of space. That's always been my thing. And having two kids now, we really wanted a lot of space and also for our dog to run around and finding something as big as we have now for the price that we needed to stay at, I seriously can't believe that they really helped us find a place like that. It's amazing. And from there on we had a great friendship. I will never forget that time we met because they gave us this big nice metallic golden business card and I told Ana, "we need to keep this card with us because this is special." We know because of this that these people are pure quality. We can't wait to work with them. I remember the moment that he spoke to Dawn I told him, "she is the lady. She's the one that we're staying with and that's who we're going to work with." Well, I made it clear that we didn't want to buy anything really expensive. I made it real clear that we wanted to stay under $275,000, which is a limited price range. And unlike other realtors, she said "that's not a problem. We're going to get this done." So, she's the type of person to go and do it. She doesn't think about it twice. She won't hesitate to help you. She's somebody that will go all the way out to meet you at your specific needs. Joslen and I, we saw this house that we really wanted on their website. It was all the way in Los Lunas and, mind you, we live in Albuquerque. We remember calling her late at night - It was around, like, 9pm. And we called her and we told her, "Dawn, we really love this place." We don't want to bother you right now but we're gonna send you it so you can take a look at it and let us know what you think. I think this is the place." And we had just seen it from the outside. We hadn't even gone inside or anything bcause we needed Dawn for that. And she told us, "Do you mind waiting 50 minutes?" I'm all the way in Rio Rancho, I can make so you guys can go inside and take a look at it." And we were like, "No way, that's crazy. Don't even do that." Like, we felt so bad. she was like, "No, there's no way that I would let you guys miss out on the home of your dreams. So, I really want to do this right now." And I remember her she got in her car with her son. And she got there, she opened the house for us, we went inside and we told her, "Dawn, this is the place. We really like it." she called listing broker right away and she tried to get some numbers going and she told us, "You know what?" We're gonna keep working on this tonight and if they get us a verbal approval the next day then the house will be pending." And that's exactly what happened. We woke up, like, 8am and Joslen wakes me up and he's like, "Babe, the house is pending. This house is going to be ours thanks to Dawn." Dawn and Mike are The Bigelow Team the little definition of somebody who will go all the way out to take care of you the same way they would take care of their own kids. And they definitely treated us that way. They loved us. Yes, it was a limited price range. We didn't want to spend a lot of money and they met our needs and in a crazy, almost impossible way. Going all the way down to the south to go check out this home for us on a Saturday night at like 9 or 10pm. But it's not only the fact that Dawn went at that time to check out the home with us - even though it was so late - it's the fact that even her own kids were right there next to her helping us with that too. So you know that it's not only Dawn and Mike, it's the entire family. It's a huge, huge miraculous blessing from the Lord to have Mike and Dawn in our lives. They're an answered prayer. Long before this journey, we had dealt with people that gave us a really rough time trying to get things done. So these people are... they're one of God's greatest blessings we could ever ask for in this

About The Bigelow Team

The Bigelow Team, led by Mike and Dawn Bigelow, is a real estate group serving the Albuquerque, Rio Rancho, and Los Lunas areas. They specialize in helping families find homes that meet specific space and budget requirements, often going to extreme lengths to secure properties in competitive markets. Their approach is characterized by a family-oriented service model that treats clients with personal care and rapid responsiveness.

Industry
Real Estate Brokerage

Topics

  • real estate
  • first-time homebuyer
  • residential property
  • family home
  • budget-friendly
  • the bigelow team

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How this story was recorded

How long did it take Joslen & Ana Lache-Veloz to record this The Bigelow Team testimonial?

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Recorded and verified with Share One. Published as recorded — unpaid, unscripted, and attributed to a named person.

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