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Customer story · West & Co

Regained Mobility and Walked Through the Zoo After Chronic Back Pain Relief

Jelaine Reed · Recorded 4/25/2026

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Share One · April 25, 2026
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Individual results vary. This is one customer's first-hand account of their own experience, recorded on camera and published unedited. It is not medical advice, and nothing here is intended to diagnose, treat, cure, or prevent any condition. Talk to a qualified healthcare professional before making decisions about your health.

Jelaine Reed achieved significant relief from chronic back pain at West & Co. After seeking treatment since 2007 with little success, Reed utilized their spinal decompression therapy. She reported a daily improvement in mobility, enabling her to walk through the Albuquerque zoo and museums without the constant pain that previously limited her daily activities.

At a glance

Primary Use Case
Chronic back pain and limited mobility since 2007
Reported Result
Ability to walk through the zoo and museums pain-free
Time to Value
Improvement felt daily during the treatment process
It's nice to be able to get up and walk and get dressed with no help or not having to sit on the bed.
I walked through the zoo in Albuquerque this weekend. So it's made our lives a lot easier to walk through the zoo in Albuquerque and go to museums again.
I turned my head like this, and it didn't hurt. And for people that are in constant pain, it's the worst place to live.

The interview

Can you introduce yourself and describe your history with back pain?

I'm Jelaine Reed from Amarillo, Texas. I'm a retired fundraiser and non-profit manager. I have been seeing neurologists and pain management teams since 2007. Have very little relief, and as I've aged a little bit, it has continued to get worse.

What prompted you to visit West & Co. for treatment?

I saw West & Companies' ad about decompression of my back, and it was $21. What the heck? Let me go and see these guys and see what they can do.

What was your impression of the office environment and the staff?

The office is very calm. They play very relaxing music. Their staff here, my gosh, I love them all. The ladies that he has putting us on the beds and doing the treatment are second to none. And all of them, they know my name.

How would you describe the care provided by Dr. Aaron and Dr. West?

Dr. Aaron and Dr. West both are just kind and considerate. They listen to me. They adjust my back in such a tender way. Sometimes I wonder if I've had it adjusted until I walk out and I go, 'I feel good.' They have helped relieve that pain so much.

How has the treatment impacted your daily life and mobility?

It's nice to be able to get up and walk and get dressed with no help or not having to sit on the bed. It's been a very good experience, and it's been one that I can feel the improvement daily. I walked through the zoo in Albuquerque this weekend. So it's made our lives a lot easier to walk through the zoo in Albuquerque and go to museums again.

What specific moment made you realize the treatment was working?

I was driving down a road one day and something caught my attention on the other side of the street, and I turned my head like this, and it didn't hurt. And for people that are in constant pain, it's the worst place to live.

What would you say to someone considering this treatment?

I would tell anybody it's worth starting the process and going through it with either Dr. Aaron or Dr. West. You can be pain-free, and you can take better care of your body and remain pain-free.

Frequently asked

Is the $21 introductory offer for spinal decompression at West & Co legitimate?

Jelaine Reed initially questioned the low price point of $21 mentioned in an advertisement, wondering 'What the heck?' before deciding to visit. She found the experience to be highly professional, noting that the staff and doctors provided exceptional care that led to significant physical improvement.

Full transcript

I'm Jelaine Reed from Amarillo, Texas. I'm a retired fundraiser and non-profit manager. I have been seeing neurologists and pain management teams since 2007. Have very little relief, and as I've aged a little bit, it has continued to get worse. I saw West & Companies' ad about decompression of my back, and it was $21. What the heck? Let me go and see these guys and see what they can do. The office is very calm. They play very relaxing music. Their staff here, my gosh, I love them all. The ladies that he has putting us on the beds and doing the treatment are second to none. And all of them, they know my name. Dr. Aaron and Dr. West both are just kind and considerate. They listen to me. They adjust my back in such a tender way. Sometimes I wonder if I've had it adjusted until I walk out and I go, "I feel good." They have helped relieve that pain so much. It's nice to be able to get up and walk and get dressed with no help or not having to sit on the bed. It's been a very good experience, and it's been one that I can feel the improvement daily. Spending time with my family and being at home and being able to do more was my aim. I walked through the zoo in Albuquerque this weekend. So it's made our lives a lot easier to walk through the zoo in Albuquerque and go to museums again. I'm very pleased. Dr. Aaron and Dr. West both have a 90% rate of improvement for their patients, and that's one thing I would say. I would just tell them that the relief that I have gotten has been such an improvement. I was driving down a road one day and something caught my attention on the other side of the street, and I turned my head like this, and it didn't hurt. And for people that are in constant pain, it's the worst place to live. And I would tell anybody it's worth starting the process and going through it with either Dr. Aaron or Dr. West. You can be pain-free, and you can take better care of your body and remain pain-free.

About West & Co

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West & Co

West & Co. Pain Solutions specializes in providing non-surgical relief for chronic back pain, sciatica, and herniated discs in Amarillo, TX. Utilizing FDA-cleared spinal decompression therapy, they serve individuals suffering from long-term discomfort. Their mission is to help patients transition from limited mobility to regaining their ability to move freely and enjoy life without pain.

Industry
Financial Services

Topics

  • chronic back pain
  • spinal decompression
  • retired professional
  • mobility restoration
  • non-surgical relief
  • amarillo tx

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