Customer story · Arbor Health
Jackson Reclaims Athletic Life After Overcoming Chronic Lyme Disease Symptoms
Christy Coles
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Individual results vary. This is one customer's first-hand account of their own experience, recorded on camera and published unedited. It is not medical advice, and nothing here is intended to diagnose, treat, cure, or prevent any condition. Talk to a qualified healthcare professional before making decisions about your health.
Christy Coles and her son Jackson found success at Arbor Health after traditional doctors failed to treat Jackson's Lyme disease. Within one month of starting their data-driven functional medicine plan, Jackson saw massive improvement. He transitioned from being unable to walk due to knee swelling to playing golf and basketball again with no joint pain.
At a glance
- Primary Use Case
- Chronic Lyme disease and joint swelling
- Reported Result
- 180-degree health turnaround and return to sports
- Time to Value
- Within one month
“Within a month we saw a massive improvement. Arbor Health was really good, being kind and understanding, because it's a lot of stuff to do for a 14-year-old.”
“I wasn't able to do any sports before, and now I'm back to playing golf, playing basketball. And before, I was tired all the time, I'm just able to do so much more.”
“All the research we were doing about Lyme disease was pretty bleak. And now it just has been like, 180. I can't even tell you how much better he is.”
The interview
What was life like before finding Arbor Health?
We were not in a great spot. Jackson had been diagnosed with Lyme disease, and it's something that we had been battling for just shy of a year and a half. He had all of these weird things happening to his joints where he would wake up and something would be swollen or locked up. He went to see his pediatrician, Ortho, and multiple PTs, but everyone just said he had tendonitis and it kept coming back.
What was the turning point that led you to seek specialized care?
Probably two months prior to Arbor Health, he woke up one morning and his knee was so swollen that he couldn't bend it or weight-bear on it. I panicked and ended up at a friend's house who is an Ortho PT, and he's the one that suggested we have him tested for Lyme. The other doctors we went to really just made me feel that it was my fault and that I was being ridiculous.
What made you decide to choose Arbor Health?
Partly the recommendations that we had received were from really trusted individuals whose journeys I had followed. When we walked in, you can just feel it—it's calm and caring. You feel like you're being taken care of immediately.
Were there any hesitations or obstacles to starting?
It was a tad overwhelming because it was so much, and it is not covered by insurance, or at least for us it was not. But we had to give it a shot because nothing else was working.
How quickly did you see results and what was the treatment like for Jackson?
Within a month we saw a massive improvement. They gave me a routine that was easy and set it up for me to succeed. Anything that was tough for me, they were able to move around or take out or substitute with another thing. As soon as I started it, I could already feel myself getting better.
How has life changed since working with Arbor Health?
Now my life looks a lot more lively. I wasn't able to do any sports before, and now I'm back to playing golf and basketball. Before I was tired all the time, and now I'm able to do so much more. He has no swelling in his knee and his joints have not locked up.
What surprised you most about the experience?
The connection I made with the care team. I immediately felt heard, and I hadn't felt heard in a long time. They are also available on the portal quickly; I can write a question and immediately somebody is responding to me.
Frequently asked
Does insurance cover Arbor Health treatments?
According to Christy Coles, the treatment was not covered by their insurance. She noted that while the cost and the amount of information were initially overwhelming, they decided to proceed because other medical approaches were not working.
Is the Arbor Health protocol difficult for teenagers to follow?
Jackson Coles stated that the care team set him up for success by providing an easy routine. They were flexible with his plan, moving or substituting elements that were tough for him to ensure he could stick with the program.
How does Arbor Health interact with other medical doctors?
Christy was impressed that the care team was willing to incorporate input from Jackson's other doctors. She appreciated their all-encompassing, whole-body approach rather than strictly limiting the care to functional medicine.
Full transcript
About Arbor Health

Arbor Health
Official site: www.arbor-health.comArbor Health is a functional medicine and psychiatry practice that integrates conventional and holistic approaches to address the root causes of chronic illness. They serve children, teens, and adults dealing with persistent health issues, mental health conditions, and those seeking peak performance. By using data-driven healing, they help patients like Jackson move from chronic fatigue and physical limitations to reclaimed vitality and optimal well-being.
- Industry
- Functional Healthcare Practice
Topics
- lyme disease
- functional medicine
- pediatric health
- sports recovery
- chronic illness
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How this story was recorded
How long did it take Christy Coles to record this Arbor Health testimonial?
Just a few minutes. Share One walks the customer through one question at a time, so Christy Coles never had to plan a script or re-shoot. The polished page you're reading was produced from that single take — see how it works at share.one.
Recorded and verified with Share One. Published as recorded — unpaid, unscripted, and attributed to a named person.
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