Customer story · Medina Exteriors & Remodeling
Transforming a Basement Into a Functional Six-Figure Living Space for Families
Alexander Frame · Recorded 8/18/2025
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- Share One · August 18, 2025
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Alex Frame hired Medina Exteriors & Remodeling to complete a six-figure basement renovation in Medina, Ohio. The project successfully added an entire floor of living space to his home, allowing his family to spread out and relax. Frame praised the company’s transparent communication, realistic expectations, and commitment to a 'no-bust transaction' that ensured 100% satisfaction.
At a glance
- Primary Use Case
- Six-figure basement finishing for a family with a toddler and teenager.
- Reported Result
- Added a whole floor of living space to the home for guests and relaxation.
- Key Project Stakeholders
- Kevin (Project Manager) and Brett Ruiz (Owner).
“I was trying to find somebody that we could trust to take on a big six-figure project.”
“What I ended up getting was somebody who I think I'll use in the future as a permanent contractor for these larger projects.”
“It was adding another whole floor to the house. And so now we're not all just stuck in the living room together.”
The interview
What was your overall experience working with Medina Exteriors?
My overall experience working with Medina Exteriors was excellent. Kevin, the project manager, made sure that I was 100% satisfied with the work. He told me he didn't want to get to the end and have me just say 'I loved it,' but rather ensure it was a 'no-bust transaction,' which I appreciated given the size and scope of the project.
What project were you looking to complete and why?
Before I found Medina Exteriors and remodeling we were looking to have our basement finished. We have a toddler and a teenager, and we're looking for additional space for when we had guests over and their friends over.
What almost prevented you from starting this project with them?
The main reason I almost didn't start working with Medina Exteriors is because there were a lot of contractors in the area that offered similar services and we were trying to find somebody that we could trust to take on a big six-figure project.
When did you know Medina Exteriors was the right choice for you?
I knew they were right for me when they sat me down and explained start to finish how this was going to work, and really didn't oversell what they could do. They were the perfect mix of right pricing and they had a pretty believable story. They didn't sell me a false bill of goods.
How did they handle project expectations and communication?
Medina Exterior and Modeling are the absolute best at setting expectations for how quickly the project is going to go and possible hiccups that might come along the way. I was never caught flat-footed when issues arose, and they were very communicative in making sure they stayed on track for the schedule they set.
What was the result once the basement was finished?
Once the basement was finished, it was adding another whole floor to the house. Now we're not all just stuck in the living room together; we can spread out. It doesn't feel like we're living on top of each other. We have a place to relax and unwind that is very comfortable and exactly what we were looking for.
What would you say to someone on the fence about hiring them?
I would say that they've been around for 20, 30 years in Medina and they're locally owned. I grew up with the owner Brett Ruiz's kids. They are very reputable and because of their roots in Medina, they have an incentive to do a good job because their reputation matters a lot in a small community like this.
Frequently asked
How do I find a contractor I can trust for a large six-figure home project?
Alex Frame was initially hesitant because many local contractors offer similar services. He chose Medina Exteriors because they sat him down to explain the process from start to finish without overselling, providing a realistic approach and fair pricing.
Full transcript
About Medina Exteriors & Remodeling

Medina Exteriors & Remodeling
Official site: medinaexteriors.comMedina Exteriors & Remodeling is a full-service residential contractor with over 30 years of experience serving homeowners in Medina, Ohio. They specialize in high-quality design and build services for both interior and exterior projects, ranging from basement finishing to comprehensive home upgrades. As a locally owned business with deep community roots, they focus on transparent communication and craftsmanship to transform houses into functional dream homes.
- Industry
- Construction and Remodeling
Topics
- basement remodeling
- construction
- attorney
- home expansion
- medina ohio
- family living
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