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Customer story · Quik!

Cambridge Achieves Completely Virtual Office and Enhanced Form Accuracy with Quik!

Quenton Dodson

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Quenton Dodson of Cambridge implemented Quik! to transform a manual, paper-based process into a robust electronic workflow. The most concrete result was Cambridge achieving a completely virtual office, eliminating handwritten forms that were difficult to read. This transition improved data consistency for financial professionals and ensured clients received legible, timely documents through seamless e-signature integrations.

At a glance

Primary Use Case
Transitioning from manual handwriting to electronic forms and virtual office workflows.
Reported Result
Achieved a completely virtual office and improved document legibility for clients.
Key Integration
DocuSign for e-signature capabilities within the forms management system.
The number one system benefit that we have achieved with Quik! was being able to move to a completely virtual office.
Where Quik! stood out was, it seemed that they had a very flexible model in terms of working with all the various sponsor companies custodians and direct firms.
Prior to Quik! in that manual process... we were handwriting all of our forms some of which were hard to articulate and understand.

The interview

Can you introduce yourself and your company?

Hi, I'm Quenton Dodson and I've worked for Cambridge for the last 17 years. Cambridge is an independent broker dealer in the financial industry space.

What was the original goal when you began looking for a partner like Quik!?

Our journey began almost 20 years ago, in which we were looking for someone in the financial industry space that could help us relate to forms and make an electronic version of that, so that we could reduce our footprint on the environment and also provide the most consistent experience for our financial professionals and their clients.

What was your business process like before implementing Quik!?

Before implementing Quik!, my business was very manual. We relied on paperwork—physical paperwork coming from our sponsors, vendor companies and other partners to transact business in this space. We were handwriting all of our forms, some of which were hard to articulate and understand, leaving clients looking for a magnifying glass to read the fine print.

Why did you choose Quik! over their competitors?

There were two major competitors in the space. Where Quik! stood out was, it seemed that they had a very flexible model in terms of working with all the various sponsor companies, custodians, and direct firms that are out there. They had started to establish relationships with each of them in order to bring paperwork into the virtual environment.

What has been the most significant benefit of using the system?

Believe it or not, the number one system benefit that we have achieved with Quik! was being able to move to a completely virtual office. Quik!'s virtual form system has allowed us to grow as a company as well as be responsible in our overall footprint for the earth.

How do you know the solution is working for your team and clients?

I knew Quik! was right for me when I heard our financial professionals giving us very positive feedback on their experience. Their customers were receiving completed documents on time and were able to read all the information.

How does Quik! stay relevant with changing market trends?

Quik! is consistent. They are doing a great job of keeping up with trends in the market, staying up to date with new sponsors or products, and adopting new technologies like integrating with tools such as DocuSign for e-signature capabilities.

What has your experience been like with their customer service?

Quik!'s customer service has been top notch. We've never found ourselves in a situation in which any of the staff at Quik! weren't available, weren't willing to jump on a phone call with us. And that extends all the way to their CEO, Richard Walker.

Frequently asked

Why did Cambridge choose Quik! over other major competitors in the forms space?

Quenton Dodson noted that while there were two major competitors, Quik! stood out due to their flexible model and established relationships with various sponsor companies, custodians, and direct firms.

How does Quik! help with environmental sustainability goals?

By moving to a virtual form system, Quik! helped Cambridge reduce their physical footprint on the environment and eliminate the reliance on physical paperwork from sponsors and partners.

What is the quality of Quik!'s customer support and leadership?

Quenton Dodson describes their service as top-notch, stating that staff and even CEO Richard Walker are always available and willing to jump on calls to assist partners.

Full transcript

Hi, I'm Quenton Dodson And I've worked for Cambridge for the last 17 years. Cambridge is an independent broker dealer in the financial industry space. We're filming this video to help give some insight into Quik! and why we chose to implement them as a partner. Our journey began almost 20 years ago, in which we were looking for someone in the financial industry space that could help us relate to forms and make an electronic version of that, so that we could reduce our footprint on the environment and also provide the most consistent experience for our financial professionals and their clients. After implementing Quik!, our systems have become very robust in our ability to offer different facets of forms management and form signature capabilities throughout the entire space. I highly recommend Quik! because they have just been an outstanding partner overall. Before implementing Quik! you know, my business was very manual. We relied on paperwork— physical paperwork coming from our sponsors, vendor companies and other partners to transact business in this space. Id say the number one reason that I almost didn't use Quik! when looking at them was just... there were two major competitors in the space. Where Quik! stood out was, it seemed that they had a very flexible model in terms of working with all the various sponsor companies custodians and direct firms that are out there. And they had started to establish relationships with each of them in order to bring paperwork into the virtual environment. Believe it or not, the number one system benefit that we have achieved with Quik! was being able to move to a completely virtual office. Quik!'s virtual form system has allowed us to grow as a company as well as you know, be responsible in our overall footprint for the earth and for the health of the environment. I knew Quik! was right for me when I heard our financial professionals giving us very positive feedback on their experience. Their customers were receiving completed documents on time and were able to read all the information, believe it or not, prior to Quik! in that manual process I mentioned earlier, we were handwriting all of our forms some of which were hard to articulate and understand, and left clients hanging out there and they're looking for... magnifying glass to understand and read the fine print sometimes. Quik! is consistent. They are doing a great job of keeping up with trends in the market staying up to date with new sponsors or products that become available for us to utilize. And they also continue to adopt new technologies and integrate them with other tools, such as Docusign for e-signature capabilities. Quik!'s customer service has been top notch. We've never found ourselves in a situation in which any of the staff at Quik! weren't available, weren't willing to jump on a phone call with us. And that extends all the way to their CEO, Richard Walker. If you are sitting out on the fence and looking to adopt Quik!, but you're not sure yet that that's the right partner... reach out to them. Again, great customer service great relationship managers, great technology and tools that's very flexible to fit into any model whether you're trying to use their native applications. Or their APIs that they make available to everyone. And Richard also does a great job of connecting clients that are on the fence with clients that are using the system, and you can always reach out to us. I would be more than happy to speak on behalf of Quik! anytime and give you a full background of how we're utilizing them in our space.

About Quik!

Quik! provides a comprehensive forms processing solution with a library of over 40,000 forms and 1.2 million defined fields. They serve financial advisors and account management professionals by automating complex paperwork into streamlined workflows. By eliminating manual data entry and custom development, Quik! helps firms like Cambridge maintain high data accuracy and transition to virtual office environments.

Industry
Quick Service Restaurant

Topics

  • forms automation
  • financial services
  • operations manager
  • digital transformation
  • e-signature
  • paperless office

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