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Customer story · The Bigelow Team

First-Time Homebuyers Navigate Complex Real Estate Process With Expert Guidance and Support

Mary & Freddie · Recorded 2/7/2025

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Share One · February 7, 2025
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Individual results vary. This is one customer's first-hand account of their own experience, recorded on camera and published unedited. It is not medical advice, and nothing here is intended to diagnose, treat, cure, or prevent any condition. Talk to a qualified healthcare professional before making decisions about your health.

Mary Escamilla and Freddie Jaramillo worked with The Bigelow Team to navigate the complex home-buying process. The team provided immediate property viewings, expert financial advice to protect their qualification, and ongoing post-closing support, including resolving warranty issues. They highlighted the team's pressure-free approach and willingness to provide honest reasons to avoid certain properties.

At a glance

Primary Use Case
Navigating the complex residential home buying process
Reported Result
Successful home purchase with ongoing post-sale support
Service Style
Pressure-free, educational, and highly responsive
It was almost like they were buying their own house, y' know? Like, just really happy.
I would say to definitely give them a call because they'll answer every single question and they'll also give you a reason why you shouldn't do it.
They really helped us out with the whole process of being able to figure out what home we were interested in and how we were going to be able to manage to get into it.

The interview

What was your initial impression of The Bigelow Team's attitude toward your search?

They were always really enthused about it—it was almost like they were buying their own house. They were just really happy and would ask, 'Do you like this? What don't you like?'

Did you feel pressured to make a purchase during the process?

You would think somebody would be pushing you, but they were actually real friendly, like, laid back. They kind of let you make the decisions yourself.

How did they assist you with the complexities of buying a home?

This process is very tough and there are a lot of things you don't know about. They really helped us out with the whole process of being able to figure out what home we were interested in and how we were going to be able to manage to get into it.

What specific advice did they give you to ensure the deal went through?

They told us all the little things that you need to know, like don't do any crazy big payments or big buys while we were in the process.

How responsive was the team when you wanted to see a property?

As soon as we were ready to look at a house, she would call and make it happen right away.

Have they provided any support since you moved into your home?

They're still helping us right now. It really hasn't stopped. We had a question about the roof and a warranty, and she helped us find the paper that had the number and everything so we could get our questions answered.

What would you tell someone considering working with them?

I would say to definitely give them a call because they'll answer every single question and they'll also give you a reason why you shouldn't do it. They lay out everything for you even if you don't know.

Frequently asked

Will a real estate agent pressure me into buying a house quickly?

Mary Escamilla noted that unlike expected high-pressure sales, The Bigelow Team was 'laid back' and 'friendly,' letting the buyers make their own decisions without being pushed.

Does a real estate agent help after the closing is finished?

Yes, Freddie Jaramillo confirmed that their help 'hasn't stopped' after the sale, specifically mentioning that the team helped them locate warranty paperwork and contact information for roof repairs.

What should I avoid doing while looking for a new home?

The Bigelow Team advised Mary and Freddie on 'all the little things,' specifically instructing them not to make any 'crazy big payments or big buys' during the process to ensure a smooth transaction.

Full transcript

They were always really enthused about - it was almost like they were buying their own house, y' know? Like, just really happy. Do you like this? What don't you like? Don't jump into it - 'kinda things you wouldn't expect. You would think somebody would be pushing you but they were actually real friendly, like, laid back. You know, kind of let you make the decisions yourself. Mary Escamilla. I am a health care provider and my name is Freddie Jaramillo and I'm a floor covering professional. Well, this process is very tough and a lot of things you don't know about when you're going into getting a home or looking into getting a home. They really helped us out with the whole process of being able to figure out what home we were interested in and how we were going to be able to manage to get into it. Just all the little things that you need to know. Don't do any crazy big payments or big buys and they're still helping us right now. It really hasn't stopped so they're just, they're great. As soon as we were ready to look at a house she would call and make it happen right away. If we need anything at all - just, any questions we have about anything - we can call her and she'll help us figure it out - or get us to the right people - yeah, or get us to the right people. We had a question about the roof and, y'know, there's a warranty or whatever on it and she helped us find the paper that had the number and everything to the place so we can call and get our questions answered. I mean, I would say to definitely give them a call because they'll answer every single question and they'll also give you a reason why you shouldn't do it. Well, they lay out everything for you even if you don't know. They're really there to help. We refer them to all our friends.

About The Bigelow Team

The Bigelow Team is a real estate group that assists clients like healthcare and flooring professionals in navigating the complexities of finding and securing a home. Operating through Nmmoves.com, they provide a comprehensive service that includes property scouting, financial guidance, and dedicated post-closing support. Their approach focuses on educational, pressure-free consulting to ensure clients make informed decisions about their property investments.

Industry
Real Estate Brokerage

Topics

  • real estate
  • home buying
  • first-time buyers
  • post-closing support
  • residential property
  • the bigelow team

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How this story was recorded

Was Mary & Freddie paid or coached to say this about The Bigelow Team?

No. Share One records unedited answers to a fixed set of questions, so what Mary & Freddie says is what Mary & Freddie said. That's the point of video: you can judge the tone yourself. Businesses collect these honest stories at share.one.

Recorded and verified with Share One. Published as recorded — unpaid, unscripted, and attributed to a named person.

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