Customer story · The Bigelow Team
Seamless Sale of Family Estate with Compassionate Support for Seniors
Nancy Parmelee
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Nancy Parmelee and Rudy Parmelee recommend The Bigelow Team for real estate services. The team successfully managed the sale of Nancy’s parents' home in Rio Rancho, New Mexico, overcoming challenges like excessive belongings and a parent with early-stage dementia. The Bigelow Team provided hands-on help with packing, estate sale coordination, and photography.
At a glance
- Primary Use Case
- Selling a parent's home during a transition to senior living
- Reported Result
- Successful sale despite high volume of belongings and health challenges
- Service Level
- Above and beyond including packing and dementia accommodation
“This is the difference between 'pretty good' and just 'totally awesome.'”
“She even offered to come over and keep my mom company while I would pack things so that my mom wouldn't stress out because she has early signs of dementia.”
“They wanted to get to know you on a personal level and not just treat us as a business transaction. This felt personal.”
The interview
What was your overall experience working with The Bigelow Team?
The experience was easy because of our past experience. They try to do everything for you to make it as easy as possible. They give you hints and recommend things, but they don't 'strong arm' you into doing things. Things just seemed to flow.
How did the team handle the specific challenges of selling your parents' home?
It was a big project taking on selling my mom and dad's house. Dawn, in particular, always wanted me to have an easy time. She even offered to come over and keep my mom company while I would pack things so that my mom wouldn't stress out because she has early signs of dementia.
What were the biggest obstacles you faced before the sale?
The house had a lot of stuff in it. Not only did they help us arrange an estate sale and get the house prepped, they just did a great job in photographing and setting it up. Her parents hadn't had a lot of experience selling a house before so Nancy had to take the lead.
When did you know The Bigelow Team was the right choice for this move?
I knew they were right for us when my mom and dad needed to move into an adult senior community. We had worked with them before and they went above and beyond accommodating our needs. They're very personable and they're like family.
How did their level of service compare to other real estate agents?
I've worked with other real estate agents before and they're all pretty good, but this is the difference between 'pretty good' and just 'totally awesome.' They feel like they just dropped everything to fit your needs, to come over and help. She was willing to help pack boxes and wrap up real fragile material.
What made the biggest difference in the transaction?
They wanted to get to know you on a personal level and not just treat us as a business transaction. This felt personal. Like they were really looking out for us and that just made a huge difference and I can't recommend them enough.
Frequently asked
How does The Bigelow Team handle selling a home filled with personal belongings?
The Bigelow Team helped Nancy and Rudy Parmelee by arranging an estate sale and getting the house prepped for market. Rudy noted they did a great job photographing and setting up the home despite the challenge of having 'a lot of stuff' in it.
Can a real estate agent help with packing and moving logistics?
Yes, Nancy Parmelee reported that Dawn from The Bigelow Team offered to come over at a moment's notice to help pack boxes and wrap fragile materials. She even offered to keep Nancy's mother company to reduce stress during the packing process.
How does The Bigelow Team support families dealing with dementia?
Dawn from The Bigelow Team was aware of Nancy's mother's early signs of dementia and accommodated her needs to ensure she wouldn't stress out. She offered personal companionship to the mother while the family worked on the transition.
Full transcript
About The Bigelow Team
The Bigelow Team
Official site: Nmmoves.comThe Bigelow Team is a real estate group based in New Mexico that specializes in residential property sales, including complex family estate transitions. They serve clients in areas like Rio Rancho, providing a high-touch, personal approach that goes beyond standard transactions to include estate sale coordination and hands-on moving support. Their mission is to deliver a 'next level' experience that treats clients like family while easing the stress of major life transitions.
- Industry
- Real Estate Services
Topics
- real estate
- estate sale
- senior relocation
- rio rancho new mexico
- home selling
- family transition
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How this story was recorded
How long did it take Nancy Parmelee to record this The Bigelow Team testimonial?
Just a few minutes. Share One walks the customer through one question at a time, so Nancy Parmelee never had to plan a script or re-shoot. The polished page you're reading was produced from that single take — see how it works at share.one.
Recorded and verified with Share One. Published as recorded — unpaid, unscripted, and attributed to a named person.
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