Real Estate Developer Scales Multi-Family Project with Custom Kitchens and Bathrooms

Dan (00:00) If you're considering a new kitchen or a remodel in general, you should consider Universal Factory Direct, mainly because their customer service is unparalleled. They are very easy to get ahold of, and they are very good at what they do. They're experts in this area. They have great product catalog, great prices, and you want to work with somebody who knows what they're doing. who has done this many times before, they can see around the corner in a way that you probably can't. and just trusting the experts, which Joe and his team very much are. Hi, my name is Dan Marino. I'm a real estate developer based out of Cambridge, Massachusetts. what led me to choose universal factory direct over, you know, other big box stores was simply the customer service. and obviously wanting to support local. Joe and the team were highly recommended to me from my father who had worked with them on projects in the past, and other builders as well. And when I reached out to Joe and the team, they were super responsive, and felt very confident with support that they had. We took a single family home and we turned it into a three-family. So that included three kitchens, and six and a half bathrooms. And so Joe and the team, worked with us to help design the layouts for each of the kitchens. And then obviously choosing the finishes, terms of, like, the wood materials, and the, how we want it to look and to feel from an end user perspective. And then alongside that, the vanities in the bathrooms and some extra, you know, storage space, for the, for the clients. overall experience during the design and ordering process was pretty smooth, actually. talked over the phone several times. He sent me some plans and some renderings over email, and then I was actually able to go in person and look at things live on a bigger screen, ask questions, be able to move things around, and ultimately just find the right fit and format that we wanted. It was helpful to also go in person, obviously, to look at real cabinets in person, and see the materials, the colors, can make the best choices for the project. What surprised me most working with Universal Factory Direct was likely their catalog. I didn't expect for such a small local family-run business to be able to have access to such great product from around the country and around the world, honestly. So being able to work with somebody who could help me find the right product, regardless of where it came from. from a small footprint to the very largest, it was really, know, important for me. comparing quality versus cost, obviously as a builder, I have to do that all the time to make sure I'm buying the right thing at the right price. And sometimes you get more what you pay for. Here, I didn't feel like I was making much of a compromise. it was great value, good product. I was only gonna buy something that I knew would hold up over the long period, but also maintain a good customer experience for my end user. So, Joe and the team, they have great products, at great prices, no other way to put it.