Customer story · Elements Real Estate Atlanta
Repeat Client Successfully Navigates Challenging Concurrent Home Sale and Purchase
Emily Carpinone · Recorded 3/11/2026
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- Share One · March 11, 2026
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Emily Carpinone worked with Shannon at Elements Real Estate Atlanta to simultaneously sell her home and purchase a new one. Despite a challenging sale and a tight timeline, Shannon managed the process calmly and traveled long distances to secure the right property. Emily highlighted Shannon's intelligence and ability to identify critical home maintenance needs.
At a glance
- Primary Use Case
- Simultaneous home sale and purchase for a repeat client
- Reported Result
- Successful closing on both properties despite a challenging sale and tight timeline
- Service Area
- South of Warner Robbins and long-distance locations
“Shannon always has a very steady hand. She's very calm. She never makes you feel like the walls are falling down around you.”
“She was willing to go the extra mile, quite literally, to help us find a location, find a home. It meant the world to us.”
“There's no one else you can trust in the business.”
The interview
Who are you and what was your recent experience with Elements Real Estate Atlanta?
Hi, my name is Emily Carpinone. I live just south of Warner Robbins and I recently purchased and sold a home with Shannon at Elements Atlanta. This is actually the second time we've purchased a home with Shannon.
Why did you choose to work with Shannon again for this transaction?
We had such a wonderful experience with her during that time that we of course, immediately reached out to her when we knew we would be preparing to buy and sell a home.
How does Shannon's approach differ from other real estate agents you've worked with?
I've had experiences in the past where it felt like the agent with whom we were working was frustrated and not trusting of my decision to walk away from a certain home option. So being able to work with someone who trusts you completely and is only going to work closely with you to find exactly what you need is so valuable.
How did Shannon handle the difficulties of your specific sale and search?
We had a very challenging sale with our home and Shannon went above and beyond, to say the least, to make it happen. She also went out of her way to find us a home in an area that is a pretty far drive from where she's living right now. She was willing to go the extra mile, quite literally, to help us find a location.
What is Shannon's demeanor like during high-stress situations?
Shannon always has a very steady hand. She's very calm. She never makes you feel like the walls are falling down around you. Even when we were balancing a really tough timeline as we were trying to purchase a new home and sell our other home, she took care of everything and managed it very calmly.
What specific expertise does Shannon bring to a home walkthrough?
Shannon is really intelligent and when you walk through a home with her, she's going to tell you what she sees and give you some information that might be helpful as you're thinking about what you will need to do for that home when you move in or what you will need to do before you sell.
Frequently asked
Will my real estate agent pressure me to buy a home I don't want?
Emily Carpinone noted that unlike previous experiences where agents were frustrated by her decisions, Shannon at Elements Atlanta trusts her clients completely and works closely with them to find exactly what they need without pressure.
How does Elements Atlanta handle stressful or complex closing timelines?
According to Emily, Shannon maintains a 'steady hand' and remains calm even when balancing tough timelines for buying and selling simultaneously, ensuring the client feels confident that all needs will be met.
Does Shannon at Elements Atlanta help identify potential home issues?
Yes, Emily mentioned that Shannon is highly intelligent and provides valuable insights during walkthroughs regarding what repairs or awareness may be needed before moving in or selling.
Full transcript
About Elements Real Estate Atlanta

Elements Real Estate Atlanta
Official site: elementsatlanta.comElements Real Estate Atlanta is a Keller Williams affiliate that applies 'The Science of Real Estate' to provide data-driven property services. They serve home buyers and sellers across the Atlanta area and Lake Country, focusing on professional guidance and modern solutions. As Emily Carpinone’s experience shows, the agency is known for managing complex, multi-transaction timelines with a calm and expert hand.
- Industry
- Real Estate Services
Topics
- residential real estate
- repeat client
- home buying
- home selling
- atlanta
- expert guidance
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How this story was recorded
Was Emily Carpinone paid or coached to say this about Elements Real Estate Atlanta?
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Recorded and verified with Share One. Published as recorded — unpaid, unscripted, and attributed to a named person.
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