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Customer story · Arbor Health

Jordan Eich Overcame Long-COVID and Anxiety Through Comprehensive Functional Medicine

Jordan Eich

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Individual results vary. This is one customer's first-hand account of their own experience, recorded on camera and published unedited. It is not medical advice, and nothing here is intended to diagnose, treat, cure, or prevent any condition. Talk to a qualified healthcare professional before making decisions about your health.

Jordan Eich achieved a total recovery at Arbor Health after struggling with anxiety and long-standing COVID-19 issues. By utilizing a 360-degree approach including neurofeedback, mindfulness, and nutritional changes, he moved past the cycle of chronic symptoms to feel like his 'old self' again, citing their focus on root-cause solutions over simple prescriptions.

At a glance

Primary Use Case
Anxiety and long-standing post-COVID health issues
Reported Result
Returned to 'old self' through a 360-degree comprehensive solution
Interventions Used
Neurofeedback, mindfulness, exercise, nutrition, and supplements
It was a total 360 degree, comprehensive solution.
What Arbor Health really did is help me get to back feeling like my old self, which is what I came to them seeking in the first place.
They were willing to identify the issues, come up with solutions, and work with me until we found one. And that was really refreshing.

The interview

What were you struggling with before you met Arbor Health?

I was struggling pretty significantly with some anxiety and just the feeling of not having my needs met by my primary care physician and just really not feeling heard. That led me to pursue some alternative routes and I came across Arbor Health because my wife had some excellent experiences and recommendations.

How did your experience with other doctors compare to Arbor Health?

With other doctors, it felt like there wasn't a specific focus on exactly what was ailing me. It was hard to get an appointment, I was seen for five or ten minutes, and we never really came to a real solution. It was either a referral out somewhere else or a check-up in four weeks, but when you're not feeling good, you want an answer then!

What made you decide to say yes to Arbor Health?

I got a great feeling just in my initial outreach. The promptness in which they returned my inquiry, their willingness to be flexible and adjust to my schedule, and the focus on understanding me as an individual and really hearing me. They acknowledged the struggles and side effects I was feeling and said they could develop a plan and a solution to help me feel better.

Were there any hesitations you had about working with them?

Just that it kind of falls outside of the traditional thought you have in terms of healthcare providers. I always grew up going to a primary care physician, but I was at a point where I was looking for someone that could come up with alternative solutions. They were willing to identify the issues, come up with solutions, and work with me until we found one.

How did your care team support you through the process?

They supported me just by being available. The communication is excellent at Arbor Health. The ease of scheduling appointments and getting reminder text messages made the process smooth.

What surprised you the most about the experience?

The focus on coming up with a solution and being willing to try alternative interventions other than maybe a prescription drug. While prescriptions are in the toolkit, they addressed the root issues I was dealing with and came up with multiple angles to attack it.

What are you able to do now that you couldn't do before?

I feel like I'm back to my old self. I had a pretty significant bout of COVID and some long-standing issues after that, and it felt like I was going to be in that cycle forever. Arbor Health helped me get back to feeling like my old self through neurofeedback training, mindfulness training, the way I was exercising, fueling my body, and the supplements I was taking.

Frequently asked

Is Arbor Health different from a traditional primary care physician?

Yes. Jordan Eich noted that he was initially hesitant because Arbor Health falls outside the traditional healthcare model he grew up with. However, he found their willingness to identify root issues and use alternative interventions more effective than the brief, solution-less appointments he experienced elsewhere.

Full transcript

Before I met Arbor Health, I was struggling pretty significantly with some anxiety and just the feeling of not having my needs met by my primary care physician and just really not feeling heard. And so that led me to pursue some alternative routes and came across Arbor Health because my wife had some excellent experiences and recommendations. My experience with other doctors was just I think there was a confidence in the level of professionalism, but just it felt like there wasn't a specific focus on exactly what was ailing me, right? It was hard to get an appointment. I felt like I was seen for five or ten minutes and we never really came to a real solution, and it was either a referral out somewhere else or, hey, come back in four weeks and we'll check up on this and, when you're not feeling good, you want an answer then! What made me say yes to Arbor Health was I got a great feeling just in my initial outreach. The promptness in which they returned my inquiry, their willingness to be flexible and adjust to my schedule. And again, just the focus on understanding me as an individual and really hearing me and what I was struggling with and, I guess, just acknowledging the struggles and the side effects that I was feeling and saying, yeah, we can develop a plan for that and we can come up with a solution that helps you feel better. If there was anything that would have made me hesitant about working with Arbor Health is just that it kind of falls outside of the traditional thought you have in terms of healthcare providers. I always grew up going to a primary care physician, and that was where you directed any issues that you were having. But again, I was at a point where I was just looking for someone that could come up with alternative solutions to help me feel better. And I knew they were willing to do that. They were willing to identify the issues, come up with solutions, and work with me until we found one. And that was really refreshing. My care team at Arbor Health supported me through the process just by being available. The communication is excellent at Arbor Health. The ease of scheduling appointments, getting reminder text messages. What surprised me the most about Arbor Health was the focus on coming up with a solution, being willing to try alternative interventions, other than maybe a prescription drug, which is certainly in the toolkit, but I think addressing the root issues that I was dealing with and coming up with multiple angles to attack it. What I'm able to do now that I wasn't prior to working with Arbor Health is I feel like I'm back to my old self. I had a pretty significant bout of COVID and some long-standing issues after that and it felt, for a period of time, like I was going to be in that cycle forever. And what Arbor Health really did is help me get to back feeling like my old self, which is what I came to them seeking in the first place. There was many different angles that we hit it from, whether it was the neurofeedback training, mindfulness training, the way was exercising, the way that I was fueling my body, the supplements that I was taking. It was a total 360 degree, comprehensive solution. For anyone who's on the fence about working with Arbor Health, I would say give it a shot. At the very least, you will love the people that you work with at Arbor Health. You will be heard. They are going to work hard to understand who you are, the challenges you're facing, and come up with solutions. I think if you take that step forward and work with them, you're not going to be disappointed. My name is Jordan Eich, in Rochester, New York.

About Arbor Health

Arbor Health is a functional medicine and psychiatry practice that integrates conventional and holistic medicine to treat the root causes of chronic illness. They serve children, teens, and adults, specializing in neurofeedback and data-driven healing for those struggling with persistent health issues. Their mission is to help patients move from being 'sick and tired' to achieving vibrant well-being and reclaimed vitality.

Industry
Functional Healthcare Practice

Topics

  • functional medicine
  • anxiety
  • long-covid
  • neurofeedback
  • holistic health
  • patient story

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