Customized HR Support for Multi-State Compliance and Strategic Organizational Growth

I would recommend, definitely, working with Sean and Tanya to work around what needs that you have and I think you'll be surprised at how much they offer. And I think just talking to them and just their passion for it and... how smart they are in everything "HR" will definitely benefit you. Hi, I am Cheri Fisher and I am in the Phoenix, Arizona area. And we are a company that helps other companies respond to government RPs to win government contracts and I am the client services and operations director. So, overseeing all our client work, the proposal team and then helping with the day-to-day operations of the business. Some HR challenges that we were facing were around us growing as a company. We're still a small company but for us, we were growing. And we felt that we needed processes that were more formalized. And making sure, also, that we were in compliance with all the HR rules and regulations out there - especially since we have employees in multiple states. Some reasons we didn't, maybe, go with HR Kickstart was... it was so specialized and more for, we felt, for companies that had much larger staffs. Cause we weren't going to have a ton of employee issues going on and a ton of, you know, projects that needed going on all the time. But then, in talking to Sean and Tanya and they listened to the needs that we had and they were able to customize a package that we felt worked for us. That we could get the service that we needed but we weren't over-purchasing services that we weren't going to use. Yeah, the number one benefit is... for us, that on-demand support. As the saying goes, "you don't know what you don't know." And we needed somebody there at our fingertips when an employee issue would come up or we're creating a new position or maybe we have to let somebody go. We needed that support to jump in and ask questions to make sure what we were doing was the right way to do things. Again, especially since we're represented in multiple states. And then also just having that input on how to do things correctly and how to coach our managers on 'here's a script on how to talk to this employee.' The on-demand, the quick response has been great. The customer service is... I think they're friendly, they are really responsive and that's what we were looking for, was somebody who was going to be engaged with us. They're really quick to answer and always really pleasant and always helping us think of things that maybe we didn't think of so the customer service has been phenomenal. For us, I think, the strategic and insightfulness... how thoughtful they were in their responses. We had worked with a prior consultant who was more just, kind of, a task taker. Like, "okay, you need this process. One, two, three here it is." Where HR Kickstart asked those thoughtful questions and made us think again of what we're not thinking about. if we're adding positions, what do our levels look like? and thinking ahead of okay, if you're adding this position how's it going to affect the rest of that department? And what's your long-term vision of that? So, just the insightfulness and strategic approach. That's what surprised us the most about HR Kickstart.