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Customer story · Left Right Labs

Elevating a Wellness Brand into a Professional and Modernized Legacy Identity

Elizabeth Marshall · Recorded 9/9/2025

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Share One · September 9, 2025
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Individual results vary. This is one customer's first-hand account of their own experience, recorded on camera and published unedited. It is not medical advice, and nothing here is intended to diagnose, treat, cure, or prevent any condition. Talk to a qualified healthcare professional before making decisions about your health.

Elizabeth Marshall, owner of Rise Wellness, credits Left Right Labs with evolving her business into a "grown-up," professional brand that reflects her current authority. The rebrand modernized her identity to match a seven-year business pivot, resulting in a highly functional website that existing clients describe as beautiful, professional, and easy to navigate.

At a glance

Primary Use Case
Rebranding a business after a 7-year pivot
Reported Result
Elevated professionalism and modernized identity
Time to Value
Immediate upon website launch
It's taken what I was doing and turned it into something like kind of a grownup business.
Someone that goes to my website now knows exactly who I am and what I'm doing.
I absolutely predict it to... my ROI will increase exponentially because of it.

The interview

What has been the immediate impact of working with Left Right Labs on your rebrand?

People see my studio and my business as very elevated. The professionalism comes through. It's taken what I was doing and turned it into something like kind of a grownup business, is how I would put it. I finally feel like I have this reflecting who I am as a professional.

Why did you choose to work with Left Right Labs again for this project?

I chose to work with Left Right Labs again because I did my original branding back in 2018. Through that process, I learned how easy they are to work with and fun to work with. Not only do they know their craft inside and out, but they make the entire process enjoyable for someone like me who's not tech savvy and doesn't know anything about branding or marketing.

How did the team handle the fact that your business has evolved over the last seven years?

Since I had background with Trina and Gretchen, they knew who I was as a person and what my original business plan was. Over the last 7 years, it's pivoted extremely in a different direction. Their rebrand reflected it in every single detail. I went from a lovely business that was doing well to a more grown-up, modernized version of what I was trying to accomplish.

What has been the feedback from your existing customers and family?

My existing customers and clients have commented across the board about how professional it looks, how beautiful the website looks, and how functional it is. The flow of it is just super easy to navigate. My family is super excited because it kind of looks like me now and it looks like my personality.

What are your expectations regarding the return on investment for this rebrand?

Though I don't have any solid numbers yet, cause the rebrand just happened, I absolutely predict my ROI will increase exponentially because of it. People will see this beautiful new website that explains who I am very succinctly and very powerfully.

How would you describe your ongoing relationship with Trina and Gretchen?

Trina and Gretchen are a huge part of why I'm successful. They've held my hand the entire way and anticipated needs that I didn't know were a thing. They've been cheerleaders from afar, digitally high-fiving me from across the country. They've actually become part of my life and are key players to the success of my business and my life as a whole.

Frequently asked

Is the branding process difficult for someone who isn't tech-savvy?

Elizabeth Marshall noted that as someone who is not tech-savvy and knows nothing about marketing, she found that Left Right Labs made a potentially daunting and 'not fun' process enjoyable and easy to navigate.

How does Left Right Labs handle a business that has changed direction?

Elizabeth Marshall explained that because the team knew her original business plan from 2018, they were able to reflect every detail of her seven-year pivot into a modernized version that now fully reflects who she is as a professional.

What is the client experience like when working with Left Right Labs?

Elizabeth Marshall described Trina and Gretchen as 'key players' who held her hand the entire way, anticipated needs she didn't know she had, and acted as digital 'cheerleaders' even between projects.

Full transcript

Elizabeth Marshall (00:00) working with Left Right Labs for my rebrand, people see my studio and my business as very elevated. The professionalism comes through It's taken what I was doing and turned it into something like kind of a grownup business, is how I would put it, even though I'm obviously grownup, but I finally feel like I have this reflecting who I am as a professional. Hi, I'm Elizabeth Marshall. I am the owner of Rise Wellness in Portland, Oregon. I chose to work with Left Right Labs again because I did my original branding back in 2018 - long time ago. Through that process, I learned how easy they are to work with and fun to work with. So not only do they know their craft inside and out, but they make the entire process enjoyable. Whereas for someone like me who's not tech savvy, I don't know anything about branding, don't know anything about marketing, and have made it possible for me to enjoy the process of something that otherwise would be very daunting and not fun. Since I had background with Trina and Gretchen, they knew who I was as a person and what my original business plan was. And over the last 7 years, it's pivoted extremely in a different direction that I didn't anticipate. And their rebrand reflected it in every single detail. I went a lovely business that was doing well to kind of a more grown-up, modernized version of what I was trying to accomplish. And their rebrand enabled that to be seen by just the casual observer. So someone that goes to my website now knows exactly who I am and what I'm doing. Whereas before I sort of had to fill them in a little bit because I'd changed and my brand hadn't changed with me, but now it's fully reflective of what I'm doing. So my existing customers and clients that have seen the new website and the total refresh, across the board have commented about how professional it looks, how beautiful the website looks, how functional it is. The flow of it is just super easy to navigate. family who's seen it, all of them are super excited because it kind of looks like me now and it looks like my personality. Though I don't have any solid numbers yet, cause the rebrand just happened, I absolutely predict it to... my ROI will increase exponentially because of it, because people will see this beautiful new website that explains who I am very succinctly and very powerfully. Trina and Gretchen, absolutely, I have to say, are a huge part of why I'm successful in this business. I started my studio having zero business experience, no clue what I was doing. And from my first branding experience through to the rebrand, they've held my hand the entire way. They've anticipated needs that I didn't know... were a thing that were going to happen. supported me. They've been cheerleaders from afar. Even in between the original branding and the rebrand, we've stayed connected and anytime I had a win, you know, they were digitally high-fiving me from across the country. Working with them is not just a decision. I mean, they've actually become part of my life and of my main supporters. are key, key players to the success of my business and my life as a whole, honestly.

About Left Right Labs

Left Right Labs is a brand strategy and design agency that specializes in helping visionary founders translate complex ideas into high-authority brand identities. They serve 6, 7, and 8-figure entrepreneurs, providing a transformation from outdated branding to elevated identities that align inner power with outer expression. As Elizabeth Marshall experienced, they act as long-term strategic partners who support sustainable growth and professional evolution.

Industry
Brand Strategy Agency

Topics

  • rebranding
  • wellness industry
  • founder
  • brand strategy
  • professionalism
  • modernization

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