Customer story · Disk.com
Achieved Year-Over-Year Growth and Reliable Fulfillment with White Glove Printing Services
Brianna Greenspan
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Brianna Greenspan recommends Disk.com for solving complex printing, fulfillment, and distribution needs. By transitioning from chaotic print-on-demand processes to Disk.com’s white glove service, her business achieved year-over-year growth and improved client acquisition. She specifically highlights the elimination of delivery challenges through reliable tracking, accountability, and high-quality material requests.
At a glance
- Primary Use Case
- Print on demand publishing, fulfillment, and distribution
- Reported Result
- Year-over-year growth and new client acquisition
- Key Improvement
- Transitioned from no tracking to guaranteed delivery dates
“Disk.com was able to solve a lot of those issues immediately.”
“What surprised me the most about Disk was that they're all a team of yes people.”
“They've given me the ability to really trust them as a fulfillment center, to trust them as our warehouse, to trust them as our on demand and long range printer.”
The interview
What was your situation before working with Disk.com?
A few years ago, I was struggling with a variety of different printing and fulfillment and distribution needs. My life was chaotic. There were a lot of challenges that came with print on demand publishing, including delivery challenges, printing quality challenges, and tracking and shipping challenges.
What made you decide to choose Disk.com?
What made me say yes to Disk was that they had an amazing track record. A lot of people that I look up to in the industry use Disk.com and they all had wonderful things to say about them. Throughout our relationship, the leadership was constantly reaching out every few months.
What has surprised you most about the partnership?
What surprised me the most about Disk was that they're all a team of yes people. They figure out how to make whatever requests that you have possible. We have had a variety of different material requests, and they have been so not only accommodating, but kind hearted and downright wonderful.
How has Disk.com helped you grow your business?
I've grown my business with Disk in a variety of different ways, mostly because of their white glove service. They've given me the ability to really trust them as a fulfillment center, to trust them as our warehouse, and to trust them as our on demand and long range printer. That's helped us to acquire new business and to fulfill at a really efficient rate.
What specific capabilities do you have now that you lacked before?
I have confidence that the things that someone purchases they're going to have delivered at a very specific time. Before we didn't have any tracking, there was no accountability on what things were going to be delivered and in what quantities. Now I know that your entire order is going to be delivered on a specific date with tracking slips.
How does Disk.com handle urgent or personalized requests?
They are such an amazing organization and the way that they're able to personalize things. They are able to handle challenges, whether it's 'hey, I need something printed in a few days and delivered overnight.' Everything that I need is going to become possible because of our partnership.
Frequently asked
Can Disk.com handle specific or unusual material requests?
Yes. Brianna Greenspan noted that Disk.com is a team of 'yes people' who figured out how to make her variety of different material requests possible while remaining accommodating and kind-hearted.
How does Disk.com improve the customer delivery experience?
Before Disk.com, Brianna faced delivery and tracking challenges with no accountability. Now, she has confidence that orders are delivered on specific dates with full tracking slips, which is essential for her high-end clients.
Is Disk.com reliable for urgent printing needs?
Brianna Greenspan highlights their ability to handle challenges such as printing items within a few days and delivering them overnight to meet tight deadlines.
Full transcript
About Disk.com
Disk.com
Official site: disk.comDisk.com provides comprehensive printing, fulfillment, and distribution services, specializing in white-glove solutions for the print-on-demand publishing industry. They serve businesses requiring high-quality material production and reliable warehouse management, transforming chaotic logistics into streamlined, trackable delivery systems. By acting as a dedicated partner, they enable clients to scale year-over-year through adaptable and personalized service.
- Industry
- Printing and Fulfillment Services
Topics
- fulfillment center
- print on demand
- publishing
- business growth
- shipping and logistics
- disk.com
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How this story was recorded
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