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Customer story · Profit Doctor

Simplified Financials and Pricing Strategy Lead to Increased Profits and Bank Credit

Rob Gilles Santos · Recorded 2/10/2026

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Share One · February 10, 2026
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Individual results vary. This is one customer's first-hand account of their own experience, recorded on camera and published unedited. It is not medical advice, and nothing here is intended to diagnose, treat, cure, or prevent any condition. Talk to a qualified healthcare professional before making decisions about your health.

Robert Gilles Santos of a Bounce House party room company credits Profit Doctor for a tremendous increase in profit. By simplifying a 70-line P&L into 10 key metrics and testing pricing strategies, the company saw results within two months. These improved financials directly enabled the business to secure a much higher bank line of credit.

At a glance

Primary Use Case
Improving profitability and financial literacy for a rapidly growing service business.
Reported Result
Tremendous profit increase and approval for a much higher bank line of credit.
Time to Value
Big changes within the first month; concrete results after the second month.
Since joining this course, we've increased our profit tremendously. We've onboarded our team on our financials.
They were actually looking at about five to 10 numbers that made a lot more sense in their minds. And they were working every month to improve those numbers and outcomes.
I don't think that if I wasn't with the Profit Doctor, we would have gotten that line of credit mostly because we weren't really paying attention to how our business looked like from an outside perspective.

The interview

What is your name and what business do you own?

My name is Robert Gilles Santos. I'm from Houston, Texas, and I own a Bounce House party room company that serves Houston, Austin, and Dallas.

How did you first meet Ben Hansen and what was your initial situation?

I met Ben from the EO Entrepreneurs Organization chapter. He offered help to companies that were looking to improve their profitability. When we first engaged Profit Doctor, profit was decent. However, when I talked to Ben, he described how it could be way better and I decided to give him a chance.

How did Profit Doctor help you manage your financial data?

When we joined Profit Doctor, we had a P&L that was like 60, 70 lines of data. One of the cool things about working with Ben is he has a simplified process where you can simplify your P&L. It opened a lot of eyes with our team because they were actually looking at about five to 10 numbers that made a lot more sense in their minds.

What specific changes did you make to your operations and how quickly did you see results?

I think within the first month we saw a big change. One the things we did was we looked at our pricing and we saw that there were some products that were underpriced. We worked with Profit Doctor over three quarters and saw results immediately after the second month.

What did you learn about your pricing strategy through this process?

We thought we had a product that was a commodity. We found that if customers were booking late, they were willing to pay any price to secure entertainment. Before, we just chose random prices we thought would work, but Ben's team showed us that you should be testing pricing and it can immediately impact your business.

How did working with Profit Doctor affect your ability to secure financing?

We grew rapidly and doubled and tripled our business, which put us in a delicate situation without appropriate lines of credit for our slow time. Because we were with Profit Doctor, we were able to go to our bank in October and show them financials in a very healthy situation. They approved us for a much higher line of credit.

Would you recommend Profit Doctor to other business owners?

I'd recommend them to any business owner. Ben and Ginger have been very helpful, making me feel comfortable with our numbers and introducing those numbers to our growing team. The videos are always accessible from his platform, which is really cool.

Frequently asked

Is it worth hiring a profit coach if my business is already profitable?

Yes. Robert Gilles Santos noted that while his profit was already 'decent,' Ben Hansen showed him how it could be 'way better,' eventually leading to a tremendous increase in profit after joining the course.

How can I make my financial reports easier for my team to understand?

Robert Gilles Santos used Profit Doctor to simplify a P&L with 70 lines of data down to 5 to 10 key numbers. This allowed his team to actually understand the metrics and work every month to improve those specific outcomes.

Can better financial management help me get a bank loan?

Absolutely. Robert Gilles Santos shared that by presenting healthy financials developed through Profit Doctor, his bank approved a much higher line of credit that he believes he wouldn't have received otherwise.

Full transcript

profit is king for any business. there really is no reason why a business would not want to increase the profits. I think his value proposition is a pretty good one. Hi, my name is Robert Gilles Santos. I'm from Houston, Texas, and I own a Bounce House party room company that serves Houston, Austin, and Dallas. I met Ben from the EO Entrepreneurs Organization chapter. He offered help companies that were looking to improve their profitability. And he gave me a lot of one-on-one attention and was very helpful. When we first engaged Profit Doctor, ⁓ Profit was decent. However, when I talked to ⁓ Ben, he described how it could be way better. And I decided to give him a chance. ⁓ since joining this course, we've increased our profit tremendously. We've onboarded our team on our financials. And it's been a positive experience. When we joined Profit Doctor, we had a P &L that was like 60, 70 lines of data. One of the cool things about working with Ben is he has a simplified process where you can simplify your P &L. And it opened a lot of eyes with our team because they were actually looking at about five to 10 numbers that made a lot more sense in their minds. And they were working every month to improve those numbers and outcomes. I think within the first month we saw a big change. One the things we did was we looked at our pricing and we saw that there were some products that were underpriced. We worked with Profit Doctor over three quarters. We saw results immediately after the second month. overall it really helped our company increase ⁓ profit. Were able to just see that, you know, that some of our products ⁓ are have like a big value to our customers. You know, we were basically providing the entertainment for events. And so when you set up a bounce house that's, you know, the size of a house, people's eyes turned and ⁓ we thought that we had a product that was a commodity like a lot of companies have it. So when we thought how a price would affect our customers, we found that it was actually up to the customers. If they were booking late, they were willing to pay any price that they needed to do to secure entertainment for their party. So that was just something that we, when we picked pricing, we just kind of just chose random prices that we thought would work. And we were trying to improve profits, a profit doctor and Ben's team basically showed us that ⁓ you should be testing pricing and it can immediately impact your business. We kind of grew pretty rapidly. We kind of doubled and tripled our business before we met Profit Doctor. And that put us in a delicate situation where we didn't have the appropriate lines of credit for our company for our slow time. We're an outdoor party rental company. So what happened was since we were with Profit Doctor the first three quarters of 2025, we were able to go to our bank in October and show them our financials, which were in a very healthy situation. And they approved us for a much higher line of credit. I don't think that if I wasn't... with the Profit Doctor, we would have gotten that line of credit mostly because we weren't really paying attention to how our business looked like from an outside perspective. Working with our team who's looking at the numbers as well, they don't wanna do a bad job. So just kind of push everybody up. Thank you so much to Ben and Ginger. ⁓ They've been very helpful throughout our time with them. I'd recommend them to any business owner. Making me feel comfortable with our numbers, but also ⁓ introducing the numbers to our ⁓ growing team who's also interested in learning about how to properly understand the P &L. And so he's ⁓ very helpful, especially with the videos that are always accessible from his platform. So that's, that's really cool about ⁓ what Ben's doing with his Profit Doctor course.

About Profit Doctor

Profit Doctor is a business consultancy led by Ben Hansen that specializes in helping specialty staffing and service-based companies maximize their bottom line. They provide strategic guidance on financial management and operational scaling using frameworks like the '5 Points of Profit.' Their mission is to help owners transition from profit leakage to doubled profits and increased cash flow.

Industry
Business Consulting

Topics

  • business consulting
  • profit maximization
  • pricing strategy
  • financial management
  • entrepreneur
  • scaling

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