Customer story · SPA SOURCE LLC
OBGYN Practice Secures Luxury Aesthetic Exam Chairs with Expert Product Guidance
Emma Hackett · Recorded 3/11/2026
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- Share One · March 11, 2026
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Individual results vary. This is one customer's first-hand account of their own experience, recorded on camera and published unedited. It is not medical advice, and nothing here is intended to diagnose, treat, cure, or prevent any condition. Talk to a qualified healthcare professional before making decisions about your health.
Dr. Emma Hackett of Renewal Gynecology chose Spa Source LLC for their luxury aesthetic exam chairs and superior customer service. By providing expert recommendations that redirected her to a more suitable product for her practice, Spa Source delivered a customized buying experience, competitive pricing, and unique incentives like additional free items for large purchases.
At a glance
- Primary Use Case
- Equipping a cosmetic gynecology and rejuvenation practice with luxury chairs.
- Reported Result
- Received expert guidance to select a better-suited product than originally planned.
- Key Incentive
- Additional free items included with large purchases.
“The customer service was really great with Spa Source. They reached out right away. They offered additional cost pricing.”
“Initially I had thought I had wanted one option and then the customer service representative that I had was like, 'you know, maybe for your practice, this is not the best option.'”
“Spa Source had a great offering of very aesthetic and luxury appearing chairs that I think is meeting the clientele that Renewal provides.”
The interview
What is your professional background and where do you work?
I'm Dr. Emma Hackett, I'm an OBGYN and I am working at a practice called Renewal Gynecology.
What services does Renewal Gynecology provide?
Renewal Gynecology is a private practice focusing on cosmetic gynecology services and kind of renewal medicine, rejuvenated medicine and hormone therapy.
Why did you choose Spa Source for your practice equipment?
Spa Source had a great offering of very aesthetic and luxury appearing chairs that I think is meeting the clientele that Renewal provides. And I feel like the aesthetic matters as well as just the high quality feel.
How would you describe your experience with their customer service?
The customer service was really great with Spa Source. They reached out right away. They offered additional cost pricing. You know, they were very helpful with shipping and I didn't receive the same customer service from other companies, which is why I feel that it was a better option for me.
How did the staff assist you in making a final decision?
I think the ability to kind of guide you and help you with your decision and kind of the customized options because initially I had thought I had wanted one option and then the customer service representative that I had was like, 'you know, maybe for your practice, this is not the best option.' And they kind of gave me some recommendations that I felt was helpful.
What unique benefits did you find in their pricing and offers?
Their competitive pricing also is very helpful. And then if you do purchase a large purchase from them, they also offer, you know, additional free items, which I think is also a really unique option. And I think it's it's unique in today's market.
What information did they provide regarding the longevity of the products?
They gave me great information about the warranties, the quality of the item, and again directing recommendations on which product would be best for your practice.
Frequently asked
How does Spa Source help with product selection for specialized practices?
Dr. Emma Hackett noted that their representatives provide active guidance and recommendations. In her case, the representative suggested a different, more appropriate option for her practice than the one she had initially chosen.
Does Spa Source offer competitive pricing and incentives?
Yes, Dr. Hackett highlighted their competitive pricing and a unique market offering where they provide additional free items for large purchases.
What makes Spa Source customer service different from other medical equipment suppliers?
Dr. Hackett chose Spa Source because they reached out immediately and were helpful with shipping and cost pricing, a level of service she did not receive from other companies.
Full transcript
About SPA SOURCE LLC

SPA SOURCE LLC
Official site: www.SpaSource.comSpa Source LLC is a leading professional wholesale provider of high-quality spa equipment, medical exam chairs, and procedure tables. They serve medical professionals, dermatologists, and OB-GYN practitioners by offering advanced motorized systems and ADA-compliant designs. The company specializes in transforming clinical environments into high-end, durable, and comfortable spaces through premium furniture and expert practice-specific recommendations.
- Industry
- Medical Spa Equipment
Topics
- medical equipment
- obgyn
- private practice
- customer service
- aesthetic medicine
- product selection
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How this story was recorded
Is this a real, verified customer review of SPA SOURCE LLC?
Yes. Emma Hackett recorded this on video through Share One, so you can see and hear the person behind the words rather than reading an anonymous text review. Businesses that want verified video reviews like this one use share.one.
Recorded and verified with Share One. Published as recorded — unpaid, unscripted, and attributed to a named person.
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