Physical Therapy Practice Owner Increases Patient-Facing Time and Improves Staff Retention

If you've ever considered working with a VA company, I would highly recommend looking into Virtual Rockstar. Not only for front desk or verifications or authorizations but they can help you in several realms of your business. Not only can it save your company time but it can also save a lot of money in the day and age of decreasing reimbursements. Hi, my name is Jeremy Pittman and I live in Cardival, Tennessee and I'm a physical therapy practice owner of three locations here. The number one reason I almost didn't work with Virtual Rockstar is because I did not know if my team was going to embrace having someone remote taking things off their plate and feeling like they possibly could be looked over or their jobs taken away. I think the number one benefit that I've seen since working with Virtual Rockstar is the ability of my front desk to be more patient-facing and not on the phone for so long talking to insurance companies. And I believe that helps with retention and just that home feeling when the patient walks in the door. I think I knew Virtual Rockstar was right for me when I spoke with Will Humphreys, the owner of Virtual Rockstar. I just felt his energy and his passion for what he was doing. Also, the compliance features that they have built in to protect my patient data. I knew that they were different from other VA companies that I'd looked into. Virtual Rockstar is the best at engaging the VA's and making them feel like a family instead of sitting on an island by themselves. From the first moment that I signed with Virtual Rockstar the onboarding process has been really fantastic. They gave clear communication on what we needed to do and also helped with some of the training on how we're going to be HIPAA compliant. They're consistently reaching out to me to see if there's anything that they could do better or just anything that they can do to help to make the experience better. So, somebody sitting on the fence wondering whether or not they should use a VA and, in particular, Virtual Rockstar, I would say make the discovery call. Y'know, see if it's a right fit for you. I've recommended them to seven of my colleagues already because my experience has been so good and my VA is so good. In fact, at 9am every morning I get a text from her saying, "good morning" because she tries to beat me to the punch. It's just been a wonderful experience and it has taken so much off the plate of my staff so that we can actually focus on the things that we need to focus on.