Executive Assistant Training and Support Drives Increased Law Firm Revenue and Efficiency

Liova Perez (00:00) It's not only getting the things done that the client is really getting me, but also helping me and supporting him on the long-term goals that he has, not only on the business side, but also on the personal side as well. My name is Liova Perez, I am currently based in El Salvador, and I'm currently supporting my client, which leads a legal firm in California. Before Atlas, I actually live in Nicaragua, which is my home country. In there, I was working at a call center and I was an operations manager. I really thought that I needed to learn more because i was working at the call center for almost eight years. So I had a lot of time and I really wanted to make something of my own, like building my own company, building my own business. But I did not have any kind of experience into the entrepreneur world. So by getting into Atlas, becoming an executive assistant, I saw the opportunity to work with a CEO directly and be able to learn from him the skills, the strategies needed. once I send my application to Atlas, I received a response practically on the same day. I had sent applications to other places and there were like one day, two days, even weeks, and I haven't got a response. And also I like the structure process that they have for the recruitment. So they have like a lot of stats, pretty organized. They give you detailed instructions. And the amazing thing is that all of the things that you are doing, the steps that you are doing, for example, the case that you work on, all of those things are becoming your curriculum, your resume to be presented to the client. So you're not doing just that in vain. I think that it's something that really amazed me on the process of the communication with the recruiter, I think, was also amazing. I really like that about Atlas. my client usually travels a lot in the year. So before I didn't have zero experience like handling travel itineraries, getting the travel information, the flights, the car transportation. So my client at first, he was not so confident into letting me take care of that. But recently he traveled to Costa Rica. he let me handle that. Thanks to Atlas Training, they do provide a specific section for travel. that was really helpful in ensuring that my client had all of the information, the documents, the visa requirements needed for this trip. And it really made it a lot easier for me to help him with that. And my client was also really happy to be able to delegate all of these things, and You see like the long-term goals that he has, And this is the things that you want your executive to be focused on, to be working on. So how did I realize that I could help him with this? Well, for example, calendar management. This is so important because my client has a really, really tight ⁓ schedule and if I don't put anything in his calendar, it's not going to once you start scheduling those, following up, and you start to see the changes in the firm. for example, we started getting more clients, we started getting more revenue. And so you get closer and closer to the goals that your executive has. And for me, that's something that really sets the bar the job that I'm doing. one thing that Atlas is really focused on is that if you're going to do something, especially if you're going to do it at least twice, you got to document the we have, like, a whole standard operating procedures. we have a lot of SOPs for a lot of different tasks or duties. So, like, having all of the documentation for all of the processes that are happening on a daily, weekly or monthly basis is something that allows for continuity because, let's say, If I get sick, for example, and someone can take my role and cover for me it really makes me feel more confident that there's continuity if I'm not working at the time. I know there are many opportunities for executive assistants out there. But I think Atlas is really making a difference in the field because like the recruitment process, also the training that they have is a really robust and complete training that they offer you. And I think one of the things that I've really hit it with me is the team. we have a great team from your mentors, the support, the other EAS. So for me, that's something really important because... you always feel like you belong somewhere, that you have a team that can support