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Customer story · Healthee

Simplifying Health Benefit Navigation and Provider Searches Through a Unified Mobile App

April Farr · Recorded 5/9/2025

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Share One · May 9, 2025
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Individual results vary. This is one customer's first-hand account of their own experience, recorded on camera and published unedited. It is not medical advice, and nothing here is intended to diagnose, treat, cure, or prevent any condition. Talk to a qualified healthcare professional before making decisions about your health.

April Farr, Manager of Total Rewards at ProKidney, uses Healthee to centralize health benefits and insurance information in one place. By replacing difficult insurance sites with a navigable app, Farr successfully located out-of-state providers for dependents and utilized detailed reporting to track employee engagement and deductible progress across the organization.

At a glance

Primary Use Case
Centralizing health benefits and provider searches in a single mobile application.
Reported Result
Simplified navigation for out-of-state care and increased visibility into employee engagement data.
Time to Value
Not stated
Most people have a tendency to think that benefits are hard, and so I'm constantly pushing Healthee because it has made it simpler.
I had dependents that do not live in state with me... I just flipped open the app, put in his location and found him a doctor. And it just made the whole process so simple.
I am amazed at the level of care that we receive from the Healthee team. If I have a question, I shoot off an email and that's answered.

The interview

Who are you and what is your role?

Hi, I'm April Farr. I am located in Winston Salem, North Carolina. I work for ProKidney. I am the manager of Total Rewards.

What was your experience with benefits before using Healthee?

Before working for Healthee, we had multiple sites that we needed to visit to find out information about our health benefits. And the insurance company sites are notoriously difficult to navigate, and finding your benefits information is difficult.

What made you choose Healthee?

What made me say 'yes' to Healthee was the ease of navigation on their app. We also really loved the excitement of the integrations team and the level of care that they took in explaining the platform and all of the services to us.

What value have you seen since implementing the platform?

The value I've seen since starting with Healthee is that people can ask questions in their own words and get answers. Personally, I like that I can keep track of all of my medical visits on the app and it tracks your deductible for you.

What surprised you most about the service?

I am amazed at the level of care that we receive from the Healthee team. If I have a question, I shoot off an email and that's answered. I also was surprised at how much reporting is available to us so that we can see exactly how our employees are engaging with the platform.

How does Healthee support your internal communications?

Healthee is always providing little webinars and things. I'm just about to send out a communication about Mental Health Awareness month with some wonderful information provided by Healthee.

Why do you recommend Healthee to others?

I recommend using Healthee because it keeps all of your health benefits in one place, including your insurance information. It's very simple to navigate to find providers in your area or around the country.

Frequently asked

Are insurance company websites difficult for employees to use?

Yes, April Farr noted that before Healthee, employees had to visit multiple sites that were notoriously difficult to navigate. She found that finding specific benefit information on traditional insurance sites was a significant challenge for her team.

Can I track how employees are using their health benefits?

April Farr highlighted that Healthee provides extensive reporting that allows administrators to see exactly how employees are engaging with the platform. As a 'data nerd' in HR operations, she found this information super valuable for her role.

Is it easy to find doctors for dependents living in other states?

April Farr shared a personal experience where she used the app to find a doctor for her son in Texas while she was in North Carolina. She simply entered his location into the app and found a provider immediately, making the process simple.

Full transcript

I push Healthee because it's so easy to use. And I think that it's really important to retrain my employees. Most people have a tendency to think that benefits are hard, and so I'm constantly pushing Healthee because it has made it simpler. And so I want to change people's opinion of finding health services. Hi, I'm April Farr. I am located in Winston Salem, North Carolina. I work for ProKidney. I am the manager of Total Rewards. Before working for Healthee, we had multiple sites that we needed to visit to find out information about our health benefits. And the insurance company sites are notoriously difficult to navigate, and finding your benefits information is difficult. What made me say "yes" to Healthee was the ease of navigation on their app. We also really loved the excitement of the integrations team and the level of care that they took in explaining the platform and all of the services to us. The value I've seen since starting with Healthee is that people can ask questions in their own words and get answers. What surprised me the most - and I might have a different experience because I'm the administrator for our company account - I am amazed at the level of care that we receive from the Healthee team. If I have a question, I shoot off an email and that's answered. I also was surprised at how much reporting is available to us so that we can see exactly how our employees are engaging with the platform. And I'm a data nerd so I'm part of Total Rewards and HR operations, so kind of information is super valuable to us. Healthee is always providing little webinars and things. I'm just about to send out a communication about Mental Health Awareness month with some wonderful information provided by Healthee. Personally, I like that I can keep track of all of my medical visits on the app and I have dependents that do not live in state with me, and my son, in Texas, called and needed to go to a doctor and I just flipped open the app, put in his location and found him a doctor. And it just made the whole process so simple. I recommend using Healthee because it keeps all of your health benefits in one place, including your insurance information. It tracks your deductible for you, and it's very simple to navigate to find providers in your area or around the country.

About Healthee

Healthee is a health benefits platform designed to simplify how employees interact with their insurance and medical services. By centralizing benefits information and provider searches into a single, easy-to-navigate app, they help organizations like ProKidney improve employee engagement and streamline HR operations. Their service transforms the complex benefits landscape into a user-friendly experience that includes natural-language search and detailed administrative reporting.

Industry
Health Benefits Technology

Topics

  • benefits administration
  • total rewards manager
  • employee engagement
  • health technology
  • provider search
  • insurance navigation

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