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Customer story · Now Health

Personalized Holistic Care and Remote Support for Out-of-State Patients

Christian and Lezlie · Recorded 9/3/2024

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Share One · September 3, 2024
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Individual results vary. This is one customer's first-hand account of their own experience, recorded on camera and published unedited. It is not medical advice, and nothing here is intended to diagnose, treat, cure, or prevent any condition. Talk to a qualified healthcare professional before making decisions about your health.

Christian and Lezlie recommend Now Health for its attentive, whole-person approach to medicine. They transitioned from sporadic, symptom-focused care to a model where Dr. Valerius provides hour-long consultations and responsive remote support via video calls, ensuring consistent healthcare for their family even while living in Hawaii.

At a glance

Primary Use Case
Holistic family medicine with remote accessibility
Reported Result
Transitioned from symptom-focused care to attentive whole-person treatment
Appointment Duration
Over one hour
Dr. Valerius she treats the whole person not just the symptom.
I've been in appointments that went over an hour sometimes and I don't have that feeling she's just trying to wrap it up.
She's still our doctor. We keep her as our doctor because she's so phenomenal. So she'll do video calls.

The interview

What makes Now Health stand out in the world of healthcare?

Now Health is the best in the world at treating the whole person and also making you feel like you're getting really good care because you are. When you are there with Dr. Valerius you have her whole attention and it's not only her but the whole staff as well. Gina in the office and the lab work team are all so willing to work with us.

How does the clinic accommodate patients who live out of state?

In our situation living out of state for a lot of the year, they're just so good at accommodating our schedule and just really working with people to give them the best health care they can. Because we spend a lot of our time in Hawaii, she's still our doctor. She'll do video calls and is very responsive with any needs we might have here.

What was your experience with healthcare before joining Now Health?

Before working with Now Health my life was in terms of seeing physicians, very sporadic, very kind of symptom focused. Dr. Valerius treats the whole person, not just the symptom.

Did you have any hesitations before joining the practice?

The number one reason I almost didn't join Now Health is probably being unfamiliar with that model of care but the way it was presented to us and to our family really made a lot of sense and so after considering it, it seemed like really a good choice for our family.

What surprised you most about the level of attention you received?

I was surprised by the attention. To have somebody take so much time with me as an individual and with my family and to be so responsive—there's not waiting months and months for an appointment. I've been in appointments that went over an hour sometimes and I don't have that feeling she's just trying to wrap it up.

What would you say to someone considering Dr. Valerius?

If someone I knew was sitting on the fence about whether to see Dr. Valerius, just do it. You won't be sorry; it will be one of the best choices you could make for your health and your family's health. She remembers from time to time what you had going on so that personal attention and attentiveness is what would make me keep recommending her.

Frequently asked

Is the Now Health membership model worth it if I'm unfamiliar with it?

Christian noted that his primary hesitation was being unfamiliar with their specific model of care. However, once the model was presented to his family, it made a lot of sense and proved to be a great choice for their health needs.

Can I keep Now Health as my doctor if I live out of state?

Yes, Lezlie and Christian live in Hawaii for much of the year and maintain Dr. Valerius as their doctor. They utilize video calls and appreciate the staff's willingness to coordinate with local providers for immediate needs.

How long are the appointments at Now Health?

Lezlie reported that unlike other doctors where she felt hurried, appointments at Now Health can go over an hour, ensuring the patient has the doctor's full attention without being rushed.

Full transcript

Now Health is the best in the world at treating the whole person and also making you feel like you're getting really good care because you are and feeling like when you are there with Dr. Valerius you have her whole attention and it's not only her but the whole staff as well. Gina, the office getting lab work done just everybody's so willing to work with us. In our situation living out of state for a lot of the year, they're just so good at accommodating our schedule and just really working with people to give them the best health care they can. Hi, I'm Lezlie and I live in Captain Cook, Hawaii I'm Christian. Dr. Valerius was recommended to us. She had just started Now Health. And so when I got involved with them they've been great from the beginning. Before working with Now Health my life was in terms of seeing physicians, very sporadic, very kind of symptom focused. Dr. Valerius she treats the whole person not just the symptom The number one reason I almost didnt join Now Health is probably being unfamiliar with that model of care but the way it was presented to us and to our family really made a lot of sense and so after considering it, it seemed like really a good choice our family. and I was surprised by the attention, even though I had heard that the way that Now Health did things. To have somebody take so much time with me as an individual and with my family and to be so responsive, There's not waiting months and months for an appointment and then when we do have appointments, I know a lot of doctors that I've been to it's you feel hurried, you feel rushed, I've been in appointments that went over an hour sometimes and I don't have that feeling she's just trying to wrap it up her willingness to listen and to treat holistically me and my entire family has really been wonderful. And the other thing is, because we spend a lot of our time in Hawaii, she's still our doctor. We keep her as our doctor because she's so phenomenal. So she'll do video calls. very responsive with any needs we might have here. She works with trying to find somebody here if we have something immediate, that can't wait, forced to get back to Alaska. And so that's a huge benefit I did not expect. If someone I knew was sitting on the fence about whether to see Dr. Valerius just do you won't be sorry, it be one of the best choices you could make your health and your family's health. Dr. Valerius she remembers from time to time what you had going on so that personal attention and attentiveness to what's going on for you on every level is what would make me keep recommending her to anyone looking for great healthcare.

About Now Health

Now Health is a functional medicine clinic in Alaska that provides personalized, patient-centered care focused on addressing root causes rather than just symptoms. Serving individuals in Palmer, Wasilla, and Anchorage, the practice combines integrative medicine and lifestyle changes to help patients achieve lasting wellness. As Christian and Lezlie experienced, the clinic offers highly attentive care and flexible remote options for families seeking a holistic approach to health.

Industry
Health Insurance

Topics

  • functional medicine
  • family health
  • remote care
  • holistic wellness
  • patient experience
  • alaska

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How this story was recorded

How long did it take Christian and Lezlie to record this Now Health testimonial?

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Recorded and verified with Share One. Published as recorded — unpaid, unscripted, and attributed to a named person.

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