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Customer story · The Bigelow Team

Personalized Home Buying Experience Finding a Budget-Friendly Home in Albuquerque

Santana & Deirdre

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Santana Caicedo and Deirdre worked with The Bigelow Team to purchase a home in Albuquerque that met their budget, expectations, and specific criteria. Unlike previous distant realtor experiences, Mike and Dawn provided a connected, educational process, guiding them through loans and home care while maintaining a long-term relationship after the sale.

At a glance

Primary Use Case
Residential home purchase in Albuquerque
Reported Result
Found a home meeting all budget and criteria
Service Style
Attentive, educational, and family-oriented
It became really personal and felt more of a casual and loving experience that we had with them.
They're not just 'realtors looking to sell a home.' They want to make sure that they're putting people in the house that they really love and care for.
She still checks in on us, asks us about our house and how everything's going and it's just really nice to feel that because I don't think that's an experience that you get from a lot of other places.

The interview

How was your experience with The Bigelow Team different from previous realtors?

Working with Mike and Dawn was actually very different from my first experience with a realtor. When we first interacted with a realtor here in Albuquerque, it was very distant. We saw a couple of houses. Kind of more of a 'pass and go' type of occurrence. But when we worked with Mike and Dawn it became really personal and felt more of a casual and loving experience that we had with them.

Did you find the home you were looking for?

We didn't find our forever home but we found the home that was right for us and it fit our budget, it fit our expectations and it checked all the criteria that we really wanted to make sure that we hit. But we will be going back to them for our forever home.

Who are you and what do you do?

Hi, my name is Santana Caicedo. I am a senior financial analyst at GENMED - a medicare advantage provider company and my name is Deirdre and I'm a registered nurse.

How did you first hear about The Bigelow Team?

So, we heard about The Bigelow Team from honestly, just a search on Zillow, I believe. And Dawn's name was on the bottom so we reached out to her.

What was the initial contact and education process like?

Once we got into contact with Mike and Dawn it was a completely different experience. They were very connected. They were very attentive to everything that we did. They wanted us to understand what the home-buying process was like, where we should look and all of the variations that could occur during it. They made us feel comfortable and made sure that we understood everything that we were doing and committing to.

How did Dawn specifically assist you during the transaction?

Working with Dawn, she did make us feel very at ease through the whole process. Kinda like... we knew her for a long time. She helped us through the nitty gritty everything - even Mike as well. But Dawn, she just kind of made us feel really comfortable with all of our interactions with her. She helped us through every little process.

Why would you recommend The Bigelow Team to others?

We recommend The Bigelow Team because they're not just 'realtors looking to sell a home.' They want to make sure that they're putting people in the house that they really love and care for. And letting them know everything from the loan process to the home buying to and to the care you have to take after you buy the house. They do it all.

Frequently asked

How does The Bigelow Team compare to other Albuquerque realtors?

Santana noted that while their first experience with a realtor in Albuquerque felt distant and like a 'pass and go' occurrence, The Bigelow Team was very connected and attentive. They made the process feel personal, casual, and loving rather than just a transaction.

Do they help with the technical aspects of buying a home?

Yes, Santana and Deirdre highlighted that Mike and Dawn explained everything from the loan process to the variations that occur during home buying. They ensured the couple understood every commitment they were making throughout the nitty-gritty details.

Does The Bigelow Team stay in touch after the closing?

Deirdre confirmed that Dawn still reaches out to them to this day, checking in on the house and sending holiday greetings. This ongoing contact makes them feel like family and gives them the sense that someone is still watching over them.

Full transcript

Working with Mike and Dawn was actually very different from my first experience with a realtor. When we first interacted with a realtor here in Albuquerque, it was very distant. We saw a couple of houses. Kind of more of a "pass and go" type of occurrence. But when we worked with Mike and Dawn it became really personal and felt more of a casual and loving experience that we had with them. We didn't find our forever home but we found the home that was right for us and it fit our budget, it fit our expectations and it checked all the criteria that we really wanted to make sure that we hit. But we will be going back to them for our forever home. Hi, my name is Santana Caicedo. I am a senior financial analyst at GENMED - a medicare advantage provider company and my name is Deirdre and I'm a registered nurse. So, we heard about The Bigelow Team from honestly, just a search on Zillow, I believe. And Dawn's name was on the bottom so we reached out to her. My experience with The Bigelow Team was actually rather random. We one day decided that we wanted to buy a home, went on Zillow, started doing research and once we got into contact with Mike and Dawn it was a completely different experience. They were very connected. They were very attentive to everything that we did. They wanted us to understand what the home-buying process was like, where we should look and all of the variations that could occur during it. They made us feel comfortable and made sure that we understood everything that we were doing and committing to and they made the process really enjoyable. Working with Dawn, she did make us feel very at ease through the whole process. Kinda like... we knew her for a long time. She helped us through the nitty gritty everything - even Mike as well. But Dawn, was she just kind of made us feel really comfortable with all of our interactions with her She helped us through every little process. She reaches out to us still to this day. We do still feel like family with her a little on that aspect. She still checks in on us, asks us about our house and how everything's going and it's just really nice to feel that because I don't think that's an experience that you get from a lot of other places. We recommend The Bigelow Team because they're not just "realtors looking to sell a home." They want to make sure that they're putting people in the house that they really love and care for. And letting them know everything from the loan process to the home buying to and to the care you have to take after you buy the house. They do it all and, like we've mentioned before, Dawn still reaches out to us today whether it's a 'Happy Holidays' or 'I had a dream and I think that you need to check on your water heater.' Whatever it is they're still in contact with us and it makes us feel like someone's watching over us and it's really nice.

About The Bigelow Team

The Bigelow Team is a real estate group based in Albuquerque, New Mexico, led by Mike and Dawn Bigelow. They specialize in residential real estate, serving clients like healthcare and financial professionals by providing a highly personal, educational, and attentive home-buying experience. Their mission is to guide clients through every stage of the process, from loan navigation to post-purchase home care, ensuring buyers find a home that fits their specific budget and criteria.

Industry
Residential Real Estate Brokerage

Topics

  • home buying
  • first-time buyer
  • budget-friendly
  • real estate brokerage
  • albuquerque
  • residential real estate

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