Personalized Kitchen and Basement Bar Renovations with Superior Cabinet Quality

Pablo (00:00) What made us choose Universal Direct over the big box stores was the overall personalization, if you will. This is our second time using Universal. We had a great experience building our home in New Hampshire, using Joe and being able to customize pieces, sizing, you know, hey, you want to maybe use 2 feet more in this space, you know, that kind of stuff. So personalization aspect definitely brought us back into using them again. And obviously you've got that same type of experience, consistent experience on the second time also. So it was just phenomenal working with him. Hello, my name is Pablo Cubas. is my wife Sharon Cubas, and I am a supply chain director in the technology industry. So we had 2 projects universal worked on. the first one was at our home in Boston, was a few years ago was a whole kitchen, kitchen cabinets. The second project that we currently have in the house that we're sending in right now was the basement bar area. and this is just the second - second go around with different coloring and different, different types of cabinets, etc. So definitely was a great process. The design and ordering process were very easy, seamless, definitely a portion of it that we were able to make changes during the design process to ensure that that's exactly what we wanted. We got every single piece that we ordered on time, exactly the date that we were told that was going to arrive. because obviously as with these projects. you have countertops coming, you have appliances come at the same time, so they were able to time everything together and meet our expectations from a project standpoint. Something that surprised us working with the Universal team was the ease of just being able... there's a lot of anxiety going into designing a space. You just see a blank space. And the ease of kind of, "Hey, yeah, we got this. This is what we can do. This is what we can't do." Most of the time, there's a lot of what they can do, not what they cannot do. And also allows us to really customize the space into our liking. and seeing all the realms of possibility was very surprising. value that we saw going into, you know, leveraging universal versus the big box is we didn't see the, you know, the typical upcharges that you start to see in the big box stores. these cabinets came with superior quality. know, the soft closing of each of not only the drawers, but also the actual cabinet doors. And again, no - no upcharge of any of that stuff. we wanted to be able to put our utensils in the cabinet, And was like, okay, yeah, we can do that. It definitely came with a drawer that already had the spaces already in for the utensils and knives, etc. Also, my wife's a wine drinker, so we wanted a little... a little cabinet that we can place wine bottles in. anything in your imagination, which was a possibility, possibility. and the price tag did not go up astronomically, if you will, as a result of it. So it was definitely a great experience.