ShareOne ReviewsCustomer story · WorkForce Services
Keeping an Owner-Operator in Business with Fast Repairs and DOT Compliance
Justin Robbins · Recorded 7/25/2025
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- Share One · July 25, 2025
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Justin Robbins of WorkForce Services credits the company with keeping his trucking business operational during its first six months. By sourcing hard-to-find parts for a 2003 Kenworth and ensuring DOT compliance, WorkForce Services transformed downtime into uptime. Robbins highlighted their punctual communication and ability to get repairs done right the first time.
At a glance
- Primary Use Case
- Maintenance and DOT compliance for a 2003 Kenworth
- Reported Result
- Kept business running through the first 6 months
- Time to Value
- Immediate shop entry and quick part installation
“WorkForce was able to get me in right away, and they pretty much kept me in business the first 6 months.”
“They sought the best prices for me, and then they installed the parts very, very quick, and had me on the road.”
“They are the best at communicating... and getting the job done right the first time, and not having to come back in and refix the same problem.”
The interview
Can you introduce yourself and your business?
Hello, my name is Justin Robbins. I am an owner-operator of a single trucking business. I'm located in West Richland of Tri-Cities, Washington.
What were you looking for when you first started your business?
Really I was looking for a shop that would service my truck when I first started my business. I had a 2003 Kenworth, and there's not a lot of shops that work on trucks that old, and WorkForce was able to get me in right away.
How did WorkForce Services impact your first few months of operation?
They pretty much kept me in business the first 6 months with the stuff that I needed done to my truck.
How did they handle your specific repair and compliance needs?
When I first came in they took steps to find the parts that I needed to get my truck DOT compliant so I could do loads and start making money. They sought the best prices for me, and then they installed the parts very, very quick, and had me on the road so I could be out doing what I needed to do.
How would you describe their communication and professionalism?
They were very punctual. Whenever I had a question they got back to me right away. Other shops I've experienced, they'll let me kinda sit around and get around to it when they get around to it. That's not the way they work at WorkForce. Their shop's always clean, always very presentable and professional.
What are the top two things WorkForce Services is best at?
They are the best at #1 - communicating. #2 - I would say they're also best at getting the job done right the first time, and not having to come back in and refix the same problem.
Frequently asked
Where can I find a shop that works on older trucks like a 2003 Kenworth?
Justin Robbins found that many shops refuse to work on older equipment, but WorkForce Services was able to get his 2003 Kenworth in right away. They specialized in finding the specific parts needed to keep his older model road-legal and operational.
How does WorkForce Services handle communication compared to other shops?
According to Justin Robbins, WorkForce Services is punctual and responds to questions immediately. He noted that unlike other shops that might let a customer 'sit around,' WorkForce prioritizes professional and timely communication.
Can WorkForce Services help with DOT compliance issues?
Yes, Justin Robbins reported that the team took specific steps to find the parts required to make his truck DOT compliant. This allowed him to start hauling loads and generating revenue quickly.
Full transcript
About WorkForce Services
WorkForce Services
Official site: www.wfservices.comWorkForce Services specializes in light, medium, and heavy-duty gas and diesel fleet maintenance and repairs. They serve businesses across various locations that rely on fleet uptime, transforming potential downtime into operational productivity. As seen in Justin Robbins' experience, they provide professional, punctual service even for older equipment to keep owner-operators on the road.
- Industry
- Human Resources Management
Topics
- fleet maintenance
- trucking
- owner-operator
- uptime
- dot compliance
- diesel repair
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How this story was recorded
How was Justin Robbins's testimonial for WorkForce Services filmed?
It was filmed remotely through Share One: WorkForce Services shared a recording link, Justin Robbins clicked it, answered the interview questions on camera, and the video, transcript, and highlights were generated automatically. You can set up the same flow in a few minutes at share.one.
Recorded and verified with Share One. Published as recorded — unpaid, unscripted, and attributed to a named person.
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