Transitioning From Technical Sales to High-Level Customer Service and Instant Value

Chris Cesna (00:00) benefit that I have experienced has value that Sam has on my He has been super responsive to everything. Always wanting to engage, and figure out how we can learn from each experience. my name is I work for Perfect Temp Heating and Cooling here in Machesney Park, Illinois. am a project manager for them. Well, right from the get-go, my first interaction with Sam over the phone was super responsive. was very casual, easygoing. I could tell that he was super engaged with myself, and with Dave, our owner, and wanting to lead us in the right direction. before we even got anything started, wanting to know more about my role, and what I knew and what I'm bringing in, and being able to use that as a jumping off point for us. I thought that it was going to be just what I was used to, other coaching type of styles. Like, "Do this to overcome this "Use this talk script here to make sure that you avoid getting to this question here." And it's been more geared towards customer service, bringing those values to each customer, getting the customer engaged right from the get-go, and just asking the right questions right away to get the customer to feel like you're there to serve them at the highest level. Working with Sam and the Close It Now team, it has been very flawless. Extremely professional in all aspects. What he brings is the value of being able to understand the needs of myself and my team We have a small team, but we came from... very little of how to get the customer interaction first, and kind of move away from this, you know, super high tech side of everything. For someone that is looking to get into the Close It Out program I would say don't hesitate on it at all. It is extremely beneficial. It is one of those where you will get your instant value immediately. You're going to absorb a lot of information but you're gonna get that instant feedback immediately, and your results will follow as long as you listen, and do the practices that Sam and the Close It Now team implement for you.