Customer story · Image One
Image One Delivers Consistent Communication and Meticulous Inspections for Commercial Facilities
Anthony Conn
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Anthony Conn, owner of an Image One franchise, highlights that the company solves the common industry failure of poor communication. Image One provides clients with a single point of contact, weekly phone calls, and documented inspections featuring photos to ensure every specification is met, regardless of the facility's size or cleaning frequency.
At a glance
- Primary Use Case
- Managed janitorial services and facility solutions
- Reported Result
- Eliminated communication gaps via weekly inspections and photo verification
- Service Frequency
- Daily, weekly, or monthly tailored cleaning schedules
“We don't treat clients differently based on the size or the frequency, we try to treat every single client the exact same.”
“We will even take photos to make sure that what we are saying is actually solidified with the photos that we're taking.”
“A major issue is communication... Here at Image One we pride ourselves on communication we do weekly to monthly inspections.”
The interview
Can you tell us a bit about yourself and your background?
What most people don't know about me is that I am actually a Blackhawks fan living in a Panther world. Being in Florida and the Panthers only being an hour and a half away we actually go to quite a few Panther games, we always make sure that we're able to go to the Blackhawks game every single time they visit Fort Lauderdale. Hi, my name is Anthony Conn, and I own and operate a franchise of Image One in Fort Myers, Florida.
What can a client expect when they hire Image One?
When you hire a company at Image One you can expect constant communication between the owners or the operations, people meeting with you either in person or via phone call. Use specific specifications of what we're going to be doing on a daily, weekly, or even monthly basis for each and every facility, we don't treat clients differently based on the size or the frequency, we try to treat every single client the exact same.
What are the most common complaints you hear from prospective clients about other services?
A lot of times when I go out and prospect new clients a major issue is communication. Whether it's the client's unable to reach the operations or the owner of the current cleaning service or just the fact that they can't communicate with the cleaning crew because they don't speak English or they just don't want to speak to you in general.
How does Image One ensure quality control and client satisfaction?
Here at Image One we pride ourselves on communication we do weekly to monthly inspections depending on the frequency of the cleaning, we make weekly phone calls making sure that you're happy with the service, making sure that there's nothing falling through the cracks and then we will also meet with you in person taking notes making sure that you are happy taking notes on the cleaning itself to make sure that everything is actually getting done not just the things that they're seeing but also the things that we're trained to see and we will even take photos to make sure that what we are saying is actually solidified with the photos that we're taking.
How is the communication structured for an Image One client?
As a franchise owner normally you'll have a single point of contact for each and every client so that way all the communication goes through you and then that specific point of contact.
What would be your dream facility to manage as an Image One owner?
As an Image One owner, I think my dream facility to clean would be the Hertz Arena just because of the size and the association with hockey that it would have being a hockey player and growing up playing hockey it'd be kind of fun being able to experience that on a daily basis. Seeing all the hockey memorabilia and just being in the ice rink cleaning on a daily basis.
Frequently asked
How does Image One handle communication issues common in the cleaning industry?
Anthony Conn addresses this by providing a single point of contact for every client. He ensures constant communication through weekly phone calls and in-person meetings to take notes and verify that no details fall through the cracks.
Does Image One provide proof that cleaning tasks are actually completed?
Yes, Anthony Conn explains that they perform weekly to monthly inspections and take photos to solidify that the work is being done according to the specific specifications of the facility.
Are smaller clients treated differently than large facilities at Image One?
According to Anthony Conn, Image One does not treat clients differently based on size or frequency; they strive to treat every client the exact same to ensure nobody is left in the cracks.
Full transcript
About Image One

Image One
Official site: www.imageoneusa.comImage One is a nationwide commercial cleaning and facility solutions company providing managed janitorial services and specialized maintenance packages. They serve businesses of all sizes, office managers, and property stakeholders by transforming unmaintained workspaces into sparkling environments. As franchise owner Anthony Conn demonstrates, the company focuses on a worry-free process driven by meticulous inspections and constant owner-level communication.
- Industry
- Commercial Cleaning Services
Topics
- janitorial services
- facility maintenance
- franchise owner
- communication
- quality control
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How this story was recorded
How was Anthony Conn's testimonial for Image One filmed?
It was filmed remotely through Share One: Image One shared a recording link, Anthony Conn clicked it, answered the interview questions on camera, and the video, transcript, and highlights were generated automatically. You can set up the same flow in a few minutes at share.one.
Recorded and verified with Share One. Published as recorded — unpaid, unscripted, and attributed to a named person.
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