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Customer story · Inner Circle Property Management

Efficient Property Management Secures Rent Reimbursements and Insurance Reinstatement in San Ramon

Carol Gilpin

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Individual results vary. This is one customer's first-hand account of their own experience, recorded on camera and published unedited. It is not medical advice, and nothing here is intended to diagnose, treat, cure, or prevent any condition. Talk to a qualified healthcare professional before making decisions about your health.

Carol Gilpin recommends Inner Circle Property Management for their efficiency in managing East Bay rentals. The firm successfully secured full reimbursement for Section 8 rent arrears and resolved a canceled insurance policy by coordinating repairs. Carol highlights their immediate responsiveness and ability to navigate complex COVID-19 government rent assistance paperwork.

At a glance

Primary Use Case
Full-service management to avoid selling properties due to tax repercussions.
Reported Result
Full reimbursement of Section 8 rent and reinstatement of canceled insurance.
Service Quality
Immediate responsiveness to texts, emails, and tax documentation requests.
They were instrumental in dealing with all that paperwork and red tape.
They followed up and kept on it until we were fully reimbursed the amounts that were due for the rent.
They immediately dealt with the issue and interfaced with my insurance agent... and we were reinstated for the insurance.

The interview

What was your situation before hiring Inner Circle Property Management?

Our original property manager was retiring and we were thinking of selling our properties but faced with horrible tax repercussions. We were not in a position to manage them ourselves.

How did you decide to work with Inner Circle?

We took advantage of the fact that our previous property manager recommended Inner Circle. So we went with them.

How would you describe the relationship and their handling of tenant issues?

It's been an excellent relationship. They take care of all the problems and any issues that come up with the tenants. They are the person who deals with them. They handle all the repairs, they handle all the interaction with tenants, and any issues that come up.

How do they handle communication and financial reporting?

I get a monthly statement and they keep me abreast of any problems with the tenants, especially through COVID-19 and all those issues with the government assisting with rent. They were instrumental in dealing with all that paperwork and red tape. They are immediately responsive to texts, emails, or any issues that arise.

Can you share a specific example of them solving a difficult problem?

We've had issues. We have one tenant who is under a contract with Section 8, which is where the government provides rent assistance. And there were issues with that last year. And they followed up and kept on it until we were fully reimbursed the amounts that were due for the rent.

How did they assist with your recent insurance and maintenance issues?

We had recent issues with an insurance policy being canceled on one of our houses. And they immediately dealt with the issue and interfaced with my insurance agent, making sure he was kept abreast of the progress of the repairs. It resulted in a positive result and we were reinstated for the insurance. They have a great file of people to solve any problems that come up from replacing siding due to rot, windows, and any maintenance that needs to be done.

Why would you recommend their services to other landlords?

I would recommend them just because of their efficiency. Their fees are not outrageous for the work that they do. And like I said, any time there's a problem, they're right on it. Everything's in line, so we're not being overcharged for any work that needs to be done. And they're very personable and easy to work with.

Frequently asked

What happens if a landlord cannot manage properties themselves but wants to avoid tax penalties from selling?

Carol Gilpin faced this exact scenario when her original manager retired. She transitioned to Inner Circle Property Management, who took over all tenant interactions and maintenance, allowing her to keep her assets without the stress of self-management.

Can a property manager help with Section 8 rent payment issues?

Yes, Carol Gilpin reported that Inner Circle Property Management followed up and 'kept on it' regarding a Section 8 contract until she was fully reimbursed for the rent amounts due.

How does Inner Circle Property Management handle emergency insurance cancellations?

When an insurance policy was canceled on one of Carol's houses, Inner Circle immediately interfaced with the insurance agent and managed the necessary repairs, which resulted in the policy being reinstated.

Full transcript

Carol, I live in San Ramon, California. Our original property manager was retiring and we were thinking of selling our properties but faced with horrible tax repercussions. We were not in a position to manage them ourselves. took advantage of the fact that our previous property manager recommended Inner Circle. So we went with them. It's been an excellent relationship. Take care of all the problems and any issues that come up with the tenants. They are the person who deals with them. They get our consent, or my consent now, before any repairs are done. They handle all the repairs, they handle all the interaction with tenants, and any issues that come up And I get a monthly statement and they keep me abreast of any problems with the tenants, especially through COVID-19 and all those issues with the government assisting with rent. They were instrumental in dealing with all that paperwork and red tape. Inner Circle Property Management has been instrumental in helping you know, cutting through red They are immediately responsive to texts, emails, or any issues that arise. Like recently, I needed some documentation for last year's expenses for taxes and they immediately sent me the information that I needed. The overall experience with Inner Circle Property Management has been extremely positive. Mean, we've had issues. have ⁓ one tenant who is under a contract with Section 8, which is where the government provides rent assistance. And there were issues with that last year. And they followed up and kept on it until we were fully reimbursed. The amounts that were due for the rent. And as I said, we had recent issues with an insurance policy being canceled on one of our houses. And they immediately dealt with the issue and interfaced with my insurance agent, making sure he was kept abreast of the progress of the repairs. and it resulted in a positive result and we were reinstated for the insurance. would recommend them just because of their efficiency. Their fees are not outrageous for the work that they do. And like I said, any time there's a problem, they're right on it and they have a great. file of, of people to solve any problems that come up from, you know, replacing siding due to Rot, and anything windows, any of the issues we've had, they keep on top of all the maintenance that needs to be done. Everything's in line, so we're not being overcharged for any work that needs to be done. And they're very personable and easy to work with.

About Inner Circle Property Management

Inner Circle Property Management logo

Inner Circle Property Management

Official site: www.innercirclepm.com

Inner Circle Property Management is a professional real estate management firm serving the East Bay and Bay Area. They serve local rental investors and out-of-town landlords by providing property marketing, tenant screening, and maintenance coordination. Their services transform stressful landlording into a hands-off investment experience by navigating complex California housing laws and government paperwork.

Industry
Property Management

Topics

  • property management
  • residential real estate
  • landlord
  • rent recovery
  • maintenance coordination
  • compliance

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