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Customer story · Share One

Black Box Social Media Automates Video Testimonial Acquisition and Production

Nicholas Carl Bridges · Recorded 1/29/2026

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Share One · January 29, 2026
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Nicholas Carl Bridges of Black Box Social Media reports that Share One solved their struggle to collect customer stories. By delegating acquisition to Share One’s professional reporters, the agency replaced ineffective automated software with a reliable system that handles the introduction, interviewing, and editing, saving the firm significant time and stress.

At a glance

Primary Use Case
Replacing manual outreach and failed software with a managed testimonial service.
Reported Result
Successful acquisition of genuine customer stories for retargeting campaigns.
Operational Impact
Complete delegation of the interview and editing process to professionals.
It's been a time saver. It's been a money saver, and it's been a headache saver.
We just have to basically make the introduction... and then we can go on about doing what we're good at as far as running our agency.
I bought [software] years ago... never saw one testimonial come in. When I found out about Share One and the success rate they have, it was a no-brainer.

The interview

What has been the overall impact of hiring Share One for your business?

Since hiring Share One, we've been able to delegate this task that we see as instrumental to our business and building trust with our customers to a company that's professional. It's really been a no-brainer. It's been a time saver, a money saver, and a headache saver.

Who are you and what does your company do?

I'm Nick Bridges with Black Box Social Media, located in Round Rock, Texas, and we are a digital marketing agency.

What was your experience trying to get testimonials before using Share One?

My business partner and I have been running an agency for 18 years. We know how important customer testimonials are, and we've just not been very good at getting them. We've even gone as far as buying software programs that promise to automate the process. I put one in our email follow-ups years ago; there were a bunch of clicks to the app, but I never saw one testimonial come in.

Why did you decide to jump on board with Share One?

When I found out about Share One and the success rate that they have with actually gathering clients, or getting clients to actually go through the process and it's not all on us, it was kind of a no-brainer. We jumped on board and have been super happy with everything that we've seen come through so far.

How does the Share One process work for your agency workflow?

The process is awesome. I'm able to go in and see who's been contacted, where they're at in the process, where the editing is, or once the things are all done. It's been really convenient because we just have to basically make the introduction between our client and Share One, and then we can go on about running our agency.

How do you use the video assets Share One produces?

We use these testimonials in retargeting campaigns and acquisition campaigns to show people there are real customers out there. It's genuine content, not from the business owner or a paid actor. We've even referred quite a few of our clients over to Share One because we want this content for their campaigns and they aren't good at getting it themselves.

Frequently asked

Can software alone automate the customer testimonial process?

Nick Bridges found that software programs promising automation often fail; he previously used an app that generated clicks but zero testimonials. He switched to Share One because their human-led process actually gets clients to complete the testimonial.

Full transcript

So since hiring Share One, we've been able to delegate this task that we see as instrumental to our business and building trust with our customers to a company that's professional, that's gonna get it done, but we're not gonna have to bang our heads against the wall. It's really been a no-brainer. It's been a time saver. It's been a money saver, and it's been a headache saver. We're glad we made this decision. Hi, I'm Nick Bridges with Black Box Social Media. located in Round Rock, Texas, and we are a digital marketing agency. So my business partner and I have been running an agency for 18 years. We know how important customer testimonials are for building trust and value in what we do. And we've just not been very good at getting them. We've even gone as far as buying software programs that promise to automate the customer testimonial generation process. I bought one, I don't know how many years ago, put it in our email follow-ups to all of our customers. There were a bunch of clicks to this app, never saw one testimonial come in. And when I found out about Share One and the success rate that they have with actually gathering clients, or getting clients to actually go through the process and it's not all on us. It was kind of a no brainer. So we jumped on board and been super happy with everything that we've seen come through so far. So yeah, ever since we've started using Share One, the process is awesome. I'm able to go in and see who's been contacted, where they're at in the process, where the editing is, or once the things are all done. It's been really, really convenient for us because we just have to basically make the introduction. Here's our client, here's Share One, you guys do your thing, and then we can go on about doing what we're good at as far as running our agency and handling the needs of our clients. So it's been a great stress relief on us to be able to hand this off to professionals who do a much better job. One of our magical strategies in the agency is something we call ethical propaganda. It's getting good ethical content in front of customers, wherever they are in their buying journey with us, with our clients, whoever that may be. And the best content that we can put in front of clients is typically we call user-generated content. So we like to use these testimonials in retargeting campaigns, acquisition campaigns to put this content in front of people to say, hey, there's real customers out there and here's their experience. It's not coming from me, the business owner. It's not some paid actor, these are real, genuine, legitimate customers who had the experience, So we're not only using this now in our business, we've referred quite a few of our clients over to Share One because we want this content and they're not very good at getting at it, getting it themselves just like we aren't. So we let Share One kind of handle the acquisition, the creation, the editing, all that stuff. And then we get those assets back and then we've got some really, really good fodder to actually go put into the campaigns and run that for our clients.

About Share One

Share One is a full-service testimonial platform that utilizes human reporters to capture and transform real customer stories into high-converting video assets. They serve founders and marketers by shifting brands from static quotes to an automated, on-demand generator of humanized video stories. As Nick Bridges highlights, the service handles everything from acquisition to editing, allowing business owners to focus on their core operations.

Industry
Video Marketing Technology

Topics

  • digital marketing agency
  • video testimonials
  • lead generation
  • automation
  • trust building
  • user-generated content

Watch next

How this story was recorded

How was Nicholas Carl Bridges's testimonial for Share One filmed?

It was filmed remotely through Share One: Share One shared a recording link, Nicholas Carl Bridges clicked it, answered the interview questions on camera, and the video, transcript, and highlights were generated automatically. You can set up the same flow in a few minutes at share.one.

Recorded and verified with Share One. Published as recorded — unpaid, unscripted, and attributed to a named person.

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