Customer story · Share One
Black Box Social Media Automates Video Testimonial Acquisition and Production
Nicholas Carl Bridges · Recorded 1/29/2026
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- Share One · January 29, 2026
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Nicholas Carl Bridges of Black Box Social Media reports that Share One solved their struggle to collect customer stories. By delegating acquisition to Share One’s professional reporters, the agency replaced ineffective automated software with a reliable system that handles the introduction, interviewing, and editing, saving the firm significant time and stress.
At a glance
- Primary Use Case
- Replacing manual outreach and failed software with a managed testimonial service.
- Reported Result
- Successful acquisition of genuine customer stories for retargeting campaigns.
- Operational Impact
- Complete delegation of the interview and editing process to professionals.
“It's been a time saver. It's been a money saver, and it's been a headache saver.”
“We just have to basically make the introduction... and then we can go on about doing what we're good at as far as running our agency.”
“I bought [software] years ago... never saw one testimonial come in. When I found out about Share One and the success rate they have, it was a no-brainer.”
The interview
What has been the overall impact of hiring Share One for your business?
Since hiring Share One, we've been able to delegate this task that we see as instrumental to our business and building trust with our customers to a company that's professional. It's really been a no-brainer. It's been a time saver, a money saver, and a headache saver.
Who are you and what does your company do?
I'm Nick Bridges with Black Box Social Media, located in Round Rock, Texas, and we are a digital marketing agency.
What was your experience trying to get testimonials before using Share One?
My business partner and I have been running an agency for 18 years. We know how important customer testimonials are, and we've just not been very good at getting them. We've even gone as far as buying software programs that promise to automate the process. I put one in our email follow-ups years ago; there were a bunch of clicks to the app, but I never saw one testimonial come in.
Why did you decide to jump on board with Share One?
When I found out about Share One and the success rate that they have with actually gathering clients, or getting clients to actually go through the process and it's not all on us, it was kind of a no-brainer. We jumped on board and have been super happy with everything that we've seen come through so far.
How does the Share One process work for your agency workflow?
The process is awesome. I'm able to go in and see who's been contacted, where they're at in the process, where the editing is, or once the things are all done. It's been really convenient because we just have to basically make the introduction between our client and Share One, and then we can go on about running our agency.
How do you use the video assets Share One produces?
We use these testimonials in retargeting campaigns and acquisition campaigns to show people there are real customers out there. It's genuine content, not from the business owner or a paid actor. We've even referred quite a few of our clients over to Share One because we want this content for their campaigns and they aren't good at getting it themselves.
Frequently asked
Can software alone automate the customer testimonial process?
Nick Bridges found that software programs promising automation often fail; he previously used an app that generated clicks but zero testimonials. He switched to Share One because their human-led process actually gets clients to complete the testimonial.
Full transcript
About Share One
Share One
Official site: www.share.oneShare One is a full-service testimonial platform that utilizes human reporters to capture and transform real customer stories into high-converting video assets. They serve founders and marketers by shifting brands from static quotes to an automated, on-demand generator of humanized video stories. As Nick Bridges highlights, the service handles everything from acquisition to editing, allowing business owners to focus on their core operations.
- Industry
- Video Marketing Technology
Topics
- digital marketing agency
- video testimonials
- lead generation
- automation
- trust building
- user-generated content
Watch next
How this story was recorded
How was Nicholas Carl Bridges's testimonial for Share One filmed?
It was filmed remotely through Share One: Share One shared a recording link, Nicholas Carl Bridges clicked it, answered the interview questions on camera, and the video, transcript, and highlights were generated automatically. You can set up the same flow in a few minutes at share.one.
Recorded and verified with Share One. Published as recorded — unpaid, unscripted, and attributed to a named person.
Collect your own customer stories at share.one