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Customer story · Insperity

Eliminating Manual Payroll Nightmares to Focus on Business Growth and Revenue

Andrew Leach · Recorded 6/25/2026

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Share One · June 25, 2026
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Andrew Leach of Ace Handyman Services Middle Georgia used Insperity to transition from a manual, spreadsheet-based payroll system involving Venmo and Zelle to a professional PEO model. This shift eliminated administrative 'nightmares,' allowing Leach to refocus on business growth and revenue generation through Insperity’s reliable communication and easy-to-use HR platform.

At a glance

Primary Use Case
Replacing manual payroll spreadsheets and peer-to-peer payment apps.
Reported Result
Shifted focus from HR administration to revenue-generating activities.
Time to Value
Immediate upon business opening in 2025.
I was sitting there with spreadsheets trying to figure it all out, and it was just a kind of a nightmare.
It opened up my ability to focus on the things that I need to focus on to make more money.
I had a problem, they fixed it like that. It's a pretty simple, clean system.

The interview

Can you introduce yourself and your business?

I'm Andrew Leach. I'm the franchise owner for Ace Handyman Services Middle Georgia. I started Ace Handyman Services Middle Georgia in 2025 to bring clear pricing and reliability in the handyman lane to homeowners and businesses.

What was your payroll process like before using Insperity?

Before Insperity, there was a few payroll periods where I had to use Venmo or Zelle to pay my employees, and that was a headache, and I was sitting there with spreadsheets trying to figure it all out, and it was just a kind of a nightmare.

Why did you decide to choose Insperity for your HR needs?

Insperity was recommended to me, which was the main reason why I chose it. They made it easy to understand. When you're trying to figure out a million different things when you're opening your own business, payroll is one of the last things you really want to spend a bunch of time on.

How has Insperity impacted your ability to manage the business?

After getting a clear plan with Insperity, I was able to take my focus off things that were stopping me from focusing on the things that I needed to focus on to grow the business. So essentially, it opened up my ability to focus on the things that I need to focus on to make more money.

What are the standout features of the Insperity service?

If someone were considering Insperity, I would recommend them because they are very, very good with communication. I had a problem, they fixed it like that. It's a pretty simple, clean system to get to know and to understand and to execute payroll and HR sort of stuff.

What is your overall verdict on Insperity?

The customer service and the application in general are probably the main things why I would recommend it. Insperity's done a great job.

Frequently asked

How does a new business owner handle payroll without a professional system?

Before implementing Insperity, Andrew Leach managed payroll using spreadsheets and paid employees via Venmo or Zelle. He described this manual process as a 'nightmare' and a significant headache that distracted from business growth.

Is Insperity easy for a small business owner to understand?

Yes, Andrew Leach noted that Insperity provided a clear plan and made their system easy to understand. He described the platform as a 'simple, clean system' for executing payroll and HR tasks.

What is Insperity's customer support like for technical issues?

Andrew Leach praised Insperity for being 'very, very good with communication.' He specifically mentioned that when he encountered a problem, the support team fixed it immediately.

Full transcript

I'm Andrew Leach. I'm the franchise owner for Ace Handyman Services Middle Georgia. I started Ace Handyman Services Middle Georgia in 2025 to bring clear pricing and reliability in the handyman lane to homeowners and businesses. Before Insperity, there was a few payroll periods where I had to use Venmo or Zelle to pay my employees, and that was a headache, and I was sitting there with spreadsheets trying to figure it all out, and it was just a kind of a nightmare. Insperity definitely helped in that regard. When you're trying to figure out a million different things when you're opening your own business, like, payroll is one of the last things you wanna really spend a bunch of time on. You want it to be quick, easy, clean, and onto the next thing. You gotta be worried about growing your business. Insperity was recommended to me, which was the main reason why I chose it. They made it easy to understand. After getting a clear plan with Insperity, I was able to take my focus off things that were stopping me from focusing on the things that I needed to focus on to grow the business. So essentially, it opened up my ability to focus on the things that I need to focus on to make more money. If someone were considering Insperity, I would recommend them because they are very, very good with communication. I had a problem, they fixed it like that. It's a pretty simple, clean system to, to get to know and to understand and to execute payroll, HR sort of stuff. The customer service and the just application in general are probably the main things why I would recommend it. Insperity's done a great job.

About Insperity

Insperity is a premier HR outsourcing provider that has delivered comprehensive PEO solutions to businesses since 1986. They serve a wide range of organizations, from small startups to large enterprises with up to 5,000 employees, helping them move beyond administrative burdens. By providing a scalable, people-first infrastructure, Insperity enables business owners like Andrew Leach to shift their focus from complex payroll tasks to growth and revenue generation.

Industry
HR Outsourcing (PEO)

Topics

  • payroll automation
  • home services
  • franchise owner
  • administrative efficiency

Watch next

How this story was recorded

Is this a real, verified customer review of Insperity?

Yes. Andrew Leach recorded this on video through Share One, so you can see and hear the person behind the words rather than reading an anonymous text review. Businesses that want verified video reviews like this one use share.one.

Recorded and verified with Share One. Published as recorded — unpaid, unscripted, and attributed to a named person.

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