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Customer story · Netgain Property Management

Responsive Maintenance and Resource Support for Loyal Tenants in Cedar City

Arin Hoagland · Recorded 6/20/2025

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Arin Hoagland recommends Netgain Property Management for their exceptional tenant support and maintenance responsiveness in Cedar City, Utah. Netgain successfully managed a full AC replacement after multiple summer outages and provided critical community resources during financial hardships. Hoagland highlights their personable communication and proactive lease renewal reminders as key factors in her long-term loyalty.

At a glance

Primary Use Case
Residential Rental Tenant
Reported Result
Full AC replacement and financial resource assistance
Communication Style
Personable and proactive reminders
They got my whole AC replaced, and that was really nice.
Shawna is so awesome at finding resources - especially for single mothers.
They are super responsive in getting back to me if I ever have a problem.

The interview

Would you recommend Netgain Property Management to others?

I would recommend Netgain to future [tenants] and I have recommended people because Shawna and Derek really get to know somebody. They were super understanding and supportive, and that's what really touched me and has made me such a loyal tenant. I probably won't go anywhere else as far as renting goes because I love it here.

What has your experience been living in a property managed by Netgain?

My own experience with living in a property that's managed by Netgain has been awesome. They're really good at getting in contact with me. Anytime I have a problem, they've always come and fixed it.

Can you describe a specific maintenance situation they handled?

AC was out three different times last summer, and they were super good at getting somebody in here. They got my whole AC replaced, and that was really nice. Shawna and Derek are just super friendly, very personable. They got to know me.

How has the staff supported you beyond basic property management?

They've just been super helpful, too. Shawna is so awesome at finding resources—especially for single mothers. Whenever hardships happened—like, maybe I was short on rent or I needed some extra help with my power bill—she was always there to offer me those different resources. She was just super awesome.

How would you describe their communication and lease management?

My experience with Netgain Property Management as far as communications and maintenance goes has been great. They are super responsive in getting back to me if I ever have a problem. [The communication] is awesome anytime that I ever need, like, renewing my lease or any changes to my rent. I really appreciate that because it helps me remember things that I might forget.

How did you find your current property with them?

My lease was up at my other property that I had rented from, and so I reached out to Shawna and I was like, 'Hey, if you guys hear of any properties that have come available? I've been paying my rent on time, I'm a good tenant.' Shawna was like, 'Hey, I found this property, just apply for it.' They're fantastic!

Frequently asked

How does Netgain Property Management handle emergency maintenance?

According to Arin Hoagland, they are very responsive when problems arise. When her AC went out three times in one summer, they were 'super good' at getting technicians out and eventually replaced the entire unit.

Full transcript

Arin Davis (00:00) I would recommend Netgain to future and I have recommended people because Shawna and Derek really get to know somebody so when you submit your application you can go in there and talk to them. were super understanding and supportive, and that's what really touched me, and has made me such a loyal tenant. Like, I probably won't go anywhere else. As far as, like, renting goes, I because I love it here. My name is Arin Hoagland, and I live in Cedar City, Utah. My own experience with living in a property that's managed by Netgain has awesome. They're really good at getting in contact with me. Anytime I have a problem, they've always come and fixed it. AC was out three different times last summer, and they were super good at getting somebody in here. They got my whole AC replaced, and that was really nice. Shawna and Derek are just super friendly, very personable. They got to know me. They've just been super helpful, too. Shawna is so awesome at finding resources - especially for single mothers. Whenever hardships happened - like, maybe I was short on rent or, like, I needed some extra help with my power bill or whatever. She was always there to, like, offer me those different resources. So she was just super awesome. I love Shawna. So my experience with Netgain Property Management as far as communications and maintenance goes has been great. They are super responsive in getting back to me if I ever have a problem. is awesome. Anytime that I ever need, like, renewing my lease, any changes to my rent, and I really appreciate that because it helps me remember things things too that I might forget. you know. stood out to me was, my lease was up at my other property that I had rented from and so, I reached out to Shawna and I was like, "Hey, if you guys hear of any properties that have come available?" I've been paying my rent on time, like, I'm a good tenant." Shawna was like, "Hey, I found this property, just apply for it." They're fantastic! And I love renting from them.

About Netgain Property Management

Netgain Property Management logo

Netgain Property Management

Official site: www.netgainpm.com

Netgain Property Management is a full-service residential property management firm based in Southwestern Utah with over 15 years of experience. They serve residential property owners and real estate investors in areas like Cedar City and St. George by providing comprehensive solutions including marketing, tenant screening, and maintenance. Their professional oversight transforms the rental experience for both owners and tenants, ensuring properties are well-maintained and communication remains seamless.

Industry
Residential Property Management

Topics

  • residential property management
  • tenant experience
  • maintenance responsiveness
  • cedar city utah
  • single mother support
  • rental housing

Watch next

How this story was recorded

How was Arin Hoagland's testimonial for Netgain Property Management filmed?

It was filmed remotely through Share One: Netgain Property Management shared a recording link, Arin Hoagland clicked it, answered the interview questions on camera, and the video, transcript, and highlights were generated automatically. You can set up the same flow in a few minutes at share.one.

Recorded and verified with Share One. Published as recorded — unpaid, unscripted, and attributed to a named person.

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