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Is direct sales actually worth getting into?

40 people answered this on the record, across 22 organisations. more clients, leads or patients was the most commonly volunteered theme, appearing in 18 interviews. revenue or income growth was another volunteered theme, appearing in 16 interviews. The timeframe described most often was over a year. These were open-ended interviews, so an unmentioned change should not be read as a result that did not happen.

Based on interviews recorded up to 2026-09-29. Updated as new interviews arrive.

Changes customers chose to talk about

Based on 40 open-ended customer interviews. These are themes people mentioned without being asked to rate every possible outcome. If someone did not mention a change, that does not mean it did not happen.

Themes volunteered by people answering: Is direct sales actually worth getting into?
Volunteered themeInterview mentions
More clients18
Revenue growth16
Confidence8
Felt supported8
Better systems7
Mobility6
  • “The number one benefit I've experienced as a result of Growth-X is the amount of leads that we are able to get and the quality of the leads, as well as the personable approach that direct messaging allows us to get wi…”Conor Myles
  • “So the consistency has come through getting everybody through our sales training program that Melanie helped us put together.”Mark Jacoby
  • “And so, having gone through a capital raise company, a venture capital firm, and given this gift of their celebrating their website, they were able to share it directly with another partner that they have, which then…”Jaclyn Gruber
  • “He is very quick to understand what's missing, and he is very direct in helping you spot your areas for improvement, and he will also be there to support you and guide you as you try to implement what he's suggesting.”Reuben Greet-Smith

How long it took them

  • Over a year · 2

The interviews behind this answer

What they doubted first

  • “The number one reason I didn't almost join Growth-X was because of time management, essentially. Because we had multiple platforms running, we weren't so sure whether this was going to be another platform that wouldn't allow us to generate tools.”Conor Myles
  • “Heather Strauch initially had hesitations regarding the cost of the platform. However, she found that as long as the service paid for itself by providing patient access to quality supplements, it was worth it, eventually noting that it became very profitable…”Heather Strauch
  • “Before we started working with Ben, we were struggling to close large and complex deals with enterprises.”Roeland Nusselder

Follow-up questions they answered

How do you manage sales teams working in silos with different experience levels?
Mark Jacoby noted that before HomeCareSales, his teams had a 'mixed bag' of methods that rarely made the phone ring. He solved this by implementing a consistent, neuroscience-based sales training program that got everyone aligned and rolling in the same direction. — Mark Jacoby
Is the HomeCareSales program easy for field reps to actually use?
Yes, Mark Jacoby described the program as easy to digest, grasp, and operationalize in the field. He noted it avoids the confusion found in other programs by meeting people where they are and providing a sensible system. — Mark Jacoby
Can a sales consultant help a large healthcare franchise grow sustainably?
Mark Jacoby reported that HomeCareSales helped his 54 locations grow sustainably rather than just providing an 'overnight pop' in census. The consultants helped them identify who they are and what they are selling to reach the next level. — Mark Jacoby
Will Growth-X be a waste of time if I use other tools?
Conor Myles initially worried about time management because his team used multiple platforms. However, he found Growth-X to be a straightforward tool that successfully generated high-quality leads rather than just being another ineffective platform. — Conor Myles
How does Growth-X compare to website visitor tracking tools?
Myles noted that previous tools only tracked website views, leading to 'the coldest calls you could get.' Growth-X allowed his team to connect with people directly and personably, which was much more effective. — Conor Myles
Is the Growth-X onboarding process difficult?
According to Conor Myles, the onboarding was extremely straightforward thanks to his account manager, Milos. The clear explanation of how the system worked convinced him it was the right tool for his sales team. — Conor Myles

Where these people were

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