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What do real people say about automation?

25 people recorded interviews about automation across 9 organisations. more clients, leads or patients was the most commonly volunteered theme, appearing in 11 interviews. The most common timeframe people described was over a year. Every figure below is a count of what people said in their recorded interview — not a clinical trial or a survey.

First-hand accounts from people who talked about automation in their recorded interview.

Changes customers chose to talk about

Based on 25 open-ended customer interviews. These are themes people mentioned without being asked to rate every possible outcome. If someone did not mention a change, that does not mean it did not happen.

  • More clientsmentioned in 11 interviews
    “So whether you tell it in ⁓ a short format, which there's a lot of short format, I've always found that longer format is better for me personally to educate patients.”Dr. Rob Whitfield
  • Better systemsmentioned in 10 interviews
    “We didn't have a system to formalize this and once we connected with the team at ShareOne, what we were able to do was basically automate this process and just rinse and repeat and keep going.”Jessica MacNaughton
  • Confidencementioned in 8 interviews
    “They feel burnt, they've lost a bit of their trust in doctors and being able to see a testimonial from an actual patient that has had a great experience and to memorialize that through this interview process is just s…”Vincent Pedre
  • Team & hiringmentioned in 5 interviews
    “We didn't have a system to formalize this and once we connected with the team at ShareOne, what we were able to do was basically automate this process and just rinse and repeat and keep going.”Jessica MacNaughton
  • Revenue growthmentioned in 5 interviews
    “We have clients go through the sales process on the platform, so they get a little sneak peek taste of what the platform is like, and then they also, before they sign up or pay, they get all of these, like, drip email…”Cassidy Mayoral
  • Felt supportedmentioned in 4 interviews
    “Those details that really are impact full for when people are reading and listening about how their lives are being changed.”Dr. Diamond Mueller
  • Mood & stressmentioned in 2 interviews
    “They've helped me kind of learn a lot of the terms that can be kind of overwhelming.”Luke Strange
  • Time savedmentioned in 2 interviews
    “Share One saves me time by taking minutiae off my plate and increases my customer satisfaction through a free gift at the end of my process.”Jaclyn Gruber
See the full data tables for Automation →Read the research write-up →

How long it took

  • Over a year · 1

Stories in this topic

Showing 12 of 25 interviews.

What people were sceptical about first

  • “They're experts in what they do, and Dell doesn't hesitate to get the right people involved when needed to resolve any issues or anything that needs to be done.”Kerry M.
  • “time is money and it definitely would have cost my team in terms of time.”Beth McClelland
  • “Simon Eckel notes that prospective clients are often skeptical and need trust signals from real people. BVital uses Share One to capture human stories that prove they are 'real humans trying to help the world' rather than a scam.”Simon Eckel

Frequently asked

How much effort is required from the business owner to get testimonials?
According to Dr. Diane Mueller, the process is incredibly simple. She only had to provide a list of names and emails and notify her clients that Share One would be reaching out, after which the team handled every step of the follow-up and production. — Dr. Diamond Mueller
Is Share One worth the investment for a small business?
Dr. Mueller states that Share One is one of the cheapest investments a person can make from a marketing standpoint. She believes the value provided in drawing out impactful details from clients far exceeds the price they charge. — Dr. Diamond Mueller
Where can these video testimonials be used effectively?
Dr. Mueller plans to use the videos on her website to build a 'wall of love,' in social media posts, and within email campaigns to provide social proof that backs up her marketing copy and calls to action. — Dr. Diamond Mueller
Is it worth hiring an SEO agency if I don't understand the technical side?
Yes, Piper Gibson noted that she knew nothing about SEO and was struggling to get found online. She found it to be one of her best investments because it took the technical burden off her plate, allowing her to focus on her practice. — Piper
How does Health Biz Scale support new program launches?
For Piper Gibson, Mike at Health Biz Scale helped create and support a new genetics program. This included restructuring blog posts, optimizing YouTube videos, and creating client-facing tools like recipe plans and calculators. — Piper
What kind of support can I expect during technical difficulties?
Piper highlighted Mike's willingness to jump on a call whenever something goes amiss or when the team doesn't understand a technical aspect. She described him as always available to lend a hand and go the extra mile. — Piper

Organisations in this topic

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