Is it difficult to trust an outside consultant with sensitive business information?

Christopher and SaraLynn Phipps admitted that letting someone new in and trusting them was very hard. However, they felt they could trust Darren Frank immediately after the initial call because he encouraged them to 'lay it all out' rather than focusing strictly on numbers.

What makes Darren Frank's consulting style different from others?

According to the Phipps, Darren stands out because he combines his history as a lawyer with a psychological approach. He looks at the business from a holistic viewpoint, considering the mental cost of decisions rather than just the financial reports.

Can a business consultant help when a company feels stuck or lonely?

Christopher Phipps noted that entrepreneurship can feel lonely, but working with Darren felt like a 'weight off their shoulders.' Darren helped them stop 'spinning their wheels' and provided the fastest route from A to B for their growth goals.

How does GO Get Made handle specific product design adjustments?

Shirah Benarde noted that while previous manufacturers ignored small details like color-matching, GO Get Made addressed them without hesitation. They acted as a hands-on partner, making the implementation of specific adjustments feel low-lift and seamless.

What is the value of working with an experienced manufacturing partner?

When you have someone like Go Get Made who has experience in the industry and communicating with those manufacturers, knowing which manufacturers to go to, it takes so much off of the founder's plate. They bring advice and perspective to make your product exactly how you imagine it at a low cost too.

What was your manufacturing experience like before working with GO Get Made?

Before we started working with Go Get Made, we felt like we were in the passenger seat more than the driver's seat and felt like we were kind of just going with what our manufacturers said. If we wanted to make specific adjustments, they weren't very prioritized. Our products were kind of just like, 'It is what it is.…

What do real people say about scaling?

22 people recorded interviews about scaling across 14 organisations. better family or relationship life was the most commonly volunteered theme, appearing in 4 interviews. The most common timeframe people described was over a year. Every figure below is a count of what people said in their recorded interview — not a clinical trial or a survey.

First-hand accounts from people who talked about scaling in their recorded interview.

Changes customers chose to talk about

Based on 22 open-ended customer interviews. These are themes people mentioned without being asked to rate every possible outcome. If someone did not mention a change, that does not mean it did not happen.

Family & relationshipsmentioned in 4 interviews
“I was able to influence my husband and my kids, and now our whole lifestyle has changed.”Dr. Keta Patel Amin
More clientsmentioned in 4 interviews
“So my lifestyle has improved a lot by being more efficient with my time and focusing my tasks on creating systems and programs in my practice that are going to help me have the one to many impact that I've always want…”John Dempster
Better systemsmentioned in 3 interviews
“Until I can acknowledge that and recognize that, and realize what are the action steps that I need to make in order for me to be a better leader, to be more organized, to be more disciplined, to be a better time manag…”Matt Lucas
Revenue growthmentioned in 3 interviews
“profit is king for any business. there really is no reason why a business would not want to increase the profits.”Rob Gilles Santos
Felt supportedmentioned in 3 interviews
“What is the goal? and they'll be able to support that moving forward.”Alexandra Tomei
Confidencementioned in 2 interviews
“And so to me, I need Darren, I need that sounding board, and I need that trusted advisor to tell me when I'm out of bounds or if I'm really in the right direction, 'cause I oftentimes feel like I'm in the dark and he'…”Kevin A Salazar
Team & hiringmentioned in 2 interviews
“And it opened a lot of eyes with our team because they were actually looking at about five to 10 numbers that made a lot more sense in their minds.”Rob Gilles Santos
Weight changementioned in 1 interview
“The best part is that they feel like a strategic partner, and they take a lot of weight off of your hands by implementing the products and adjustments really quickly, and they get back to you with updates and their pe…”Shirah Benarde

See the full data tables for Scaling →Read the research write-up →

How long it took

Over a year · 2

Stories in this topic

Showing 12 of 22 interviews.

What people were sceptical about first

“He was like, let's talk about what this is going to cost.”Christopher & SaraLynn Phipps
“And so I think anyone that's looking for someone who's been in the manufacturing scene for a long time that can bring their advice and perspective and make your product exactly how you imagine it at a low cost too, like I think that's what every business owne…”Shirah Benarde
“So before I joined Perfect Practice in 2020, my practice, my clinic was really struggling.”Dr. Keta Patel Amin

Frequently asked

Is it difficult to trust an outside consultant with sensitive business information?: Christopher and SaraLynn Phipps admitted that letting someone new in and trusting them was very hard. However, they felt they could trust Darren Frank immediately after the initial call because he encouraged them to 'lay it all out' rather than focusing strictly on numbers. — Christopher & SaraLynn Phipps
What makes Darren Frank's consulting style different from others?: According to the Phipps, Darren stands out because he combines his history as a lawyer with a psychological approach. He looks at the business from a holistic viewpoint, considering the mental cost of decisions rather than just the financial reports. — Christopher & SaraLynn Phipps
Can a business consultant help when a company feels stuck or lonely?: Christopher Phipps noted that entrepreneurship can feel lonely, but working with Darren felt like a 'weight off their shoulders.' Darren helped them stop 'spinning their wheels' and provided the fastest route from A to B for their growth goals. — Christopher & SaraLynn Phipps
How does GO Get Made handle specific product design adjustments?: Shirah Benarde noted that while previous manufacturers ignored small details like color-matching, GO Get Made addressed them without hesitation. They acted as a hands-on partner, making the implementation of specific adjustments feel low-lift and seamless. — Shirah Benarde
What is the value of working with an experienced manufacturing partner?: When you have someone like Go Get Made who has experience in the industry and communicating with those manufacturers, knowing which manufacturers to go to, it takes so much off of the founder's plate. They bring advice and perspective to make your product exactly how you imagine it at a low cost too. — Shirah Benarde
What was your manufacturing experience like before working with GO Get Made?: Before we started working with Go Get Made, we felt like we were in the passenger seat more than the driver's seat and felt like we were kind of just going with what our manufacturers said. If we wanted to make specific adjustments, they weren't very prioritized. Our products were kind of just like, 'It is what it is.… — Shirah Benarde