ShareOne ReviewsIs hiring a virtual assistant worth it?
40 people answered this on the record, across 18 organisations. team, hiring or delegation wins was the most commonly volunteered theme, appearing in 14 interviews. more clients, leads or patients was another volunteered theme, appearing in 11 interviews. These were open-ended interviews, so an unmentioned change should not be read as a result that did not happen.
Based on interviews recorded up to 2026-09-30. Updated as new interviews arrive.
Individual results vary. This is one customer's first-hand account of their own experience, recorded on camera and published unedited. It is not medical advice, and nothing here is intended to diagnose, treat, cure, or prevent any condition. Talk to a qualified healthcare professional before making decisions about your health.
Changes customers chose to talk about
Based on 40 open-ended customer interviews. These are themes people mentioned without being asked to rate every possible outcome. If someone did not mention a change, that does not mean it did not happen.
| Volunteered theme | Interview mentions |
|---|---|
| Team & hiring | 14 |
| More clients | 11 |
| Better systems | 11 |
| Confidence | 10 |
| Felt supported | 7 |
| Family & relationships | 5 |
- “I would say it's been ⁓ one of the ways or one of the experiences I've had that have made me see myself as more than just an assistant and rather as a strategic partner. ⁓ It all started out with one of the trainings…”Angelaleah Njeri Mwangi
- “The AI training has been one of the better opportunities in the sense that it has allowed me to not only better support my client, my executive, but to also be a lot more aware of what's out there in terms of that can…”Angelaleah Njeri Mwangi
- “The AI training has been one of the better opportunities in the sense that it has allowed me to not only better support my client, my executive, but to also be a lot more aware of what's out there in terms of that can…”Angelaleah Njeri Mwangi
- “Being an EA, the role has just been looked upon as you just an assistant to helping somebody, But there's actually so much more that you can do while you've been behind the scene. you can excel at becoming that perfec…”Favour Iyoha
The interviews behind this answer
WatchTransitioning from Virtual Assistant to Strategic Partner Through AI Training and AutomationAngelaleah Mwangi, an assistant at Atlas Assistants, LLC, reports that the company’s specialized AI training and inbox management systems allowed her to transition from a virtual assistant to a strategic partner. By automating mundane tasks and mastering her…Angelaleah Njeri Mwangi · Atlas Assistants, LLC
WatchPediatric Clinic Owner Offloads Billing and Reduces Admin Overload with Specialized VAsHeather Aydelotte of Beyond Speech Therapy reports that Virtual Rockstar provided two "rockstar" VAs who became key team members. By hiring a specialized VA to handle billing, Aydelotte eliminated her own billing workload to the point where she no longer has…Heather Aydelotte · Virtual Rockstar
WatchSeamlessly Connecting Overseas Virtual Assistants to Physical Therapy Front Desks with High-Quality VideoWill Humphreys, CEO of Virtual Rockstar, uses Virtual Front Desk to connect overseas virtual assistants with physical therapy practices. He reports zero complaints from clients, citing phenomenal customer support and high connectivity speeds that maintain int…Will Humphreys · Virtual Front Desk
WatchOvercoming Fear of Choosing the Wrong Partner Through Intuition and ConnectionKristen Struble, working with Ken Blackman Relationship Coach, moved from deep-seated resentment and fear of "choosing wrong" to a confident commitment to marriage. By reuniting with her intuition and utilizing Ken’s real-time translation of her needs, she re…Kristen Struble · Sovereignty In Connection LLC, Ken Blackman Relationship Coach
WatchAffordable ADA-Compliant Exam Chairs with White Glove Service and Patient ComfortClaire Jeong of Meridian Dermatology upgraded her new practice with Spa Source exam chairs, citing their affordability and ADA compliance as key factors. The practice achieved a high-end patient experience, with patients reporting the chairs feel like a spa r…Claire Jung · SPA SOURCE LLC
WatchDatamark Achieves Higher Team Comfort and Engagement Through Organized High-Energy ActivitiesAyla Pequeno of Datamark Incorporated reports that TeamBonding transformed their corporate culture by pushing employees out of their comfort zones to interact with new colleagues. The primary result was a team that is significantly more comfortable with each…Ayla Pequeno · TeamBonding
WatchGary Heller Streamlines Complex Healthcare Navigation and Specialist Discovery with HealtheeGary Heller, Operations Manager at Concert AI, used Healthee to consolidate complex insurance paperwork into one centralized platform. By utilizing the AI-powered navigator, Zoe, he successfully located local cardiologists and endocrinologists, accessed patie…Gary Heller · Healthee
WatchExecutive Assistant Achieves Deep Relaxation and Joint Pain Relief Through Salt TherapyDiana Laguna found that SoliVana Wellness Spa provided essential physical and mental recovery for her busy executive lifestyle. She reported a specific improvement in her joints, particularly her legs and knees, through Salt Therapy. Diana highlights their Fl…Diana · SoliVana Wellness Spa
WatchResolved Chronic Joint Pain and Obesity Through Holistic Root Cause TreatmentMichele Pohlmann, a PA at Pinnacle Integrative Orthopedic Sports and Medicine, achieved total resolution of knee pain and successfully managed a labral tear in her hip. By utilizing peptide therapy, PRP, and nutritional testing, she completed a two-week hikin…Michele Pohlmann · pinnacle integrative orthopedic sports and medicine
What they doubted first
- “So before I joined Atlas, I was working freelance as a virtual assistant, but before that I had spent some time, I think about 10 plus years, working as an executive admin, ⁓ personal assistant, office administrator in actual physical companies here in Nairob…”Angelaleah Njeri Mwangi
- “I didn't have much of a hesitation using a system like Virtual Front Desk because I had seen it in other practices and I know where the future of healthcare is going. But what I was hesitant on was just to see if it was going to work as well as I'd hoped it w…”Will Humphreys
- “When we first came across Spa Source, because we weren't familiar with the company, we did have initial hesitations. But with the recommendation and the price point and the customer service and our great sales rep, everything was smooth sailing from there on.”Claire Jung
Follow-up questions they answered
- Is Atlas Assistants better than working as a freelance virtual assistant?
- Yes, Angelaleah Mwangi noted that moving from freelance work to Atlas provided better compensation, financial stability, and significantly more advanced training opportunities in AI and systems management. — Angelaleah Njeri Mwangi
- How does Atlas Assistants help with executive email management?
- Atlas trains assistants to draft emails in advance by learning the executive's specific tone and voice. Angelaleah reports her executive now prefers her to write the initial drafts rather than writing them herself. — Angelaleah Njeri Mwangi
- Can an offshore assistant handle high-level strategic tasks?
- According to Angelaleah, Atlas training allows assistants to move beyond mundane tasks to become strategic partners who handle content creation and complex systems, making them feel like a 'fish out of water' without these advanced tools. — Angelaleah Njeri Mwangi
- How does Virtual Rockstar's hiring process differ from other agencies?
- Heather Aydelotte noted that unlike other agencies that present available VAs from a bench, Virtual Rockstar recruits specifically for your unique position to ensure a perfect fit. — Heather Aydelotte
- Can a virtual assistant really integrate into an in-person clinical team?
- Yes, Heather Aydelotte stated that her VA, Neil, is 100% a part of their team and described both of her VAs as key players in her Delaware-based clinic. — Heather Aydelotte
- Is it worth trying a VA agency if you've had bad experiences before?
- Heather had worked with other VA companies previously that didn't work out, but she recommends Virtual Rockstar because their commitment to finding the right fit led to a successful long-term outcome. — Heather Aydelotte